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Click here or scroll down to respond to this candidateCandidate's Name , PMP, CSMFranklin, TN Street Address
PHONE NUMBER AVAILABLE t EMAIL AVAILABLEDirector of Client-Project DevelopmentA Recognized Expert in Direct Marketing, Project Management, Organizational Change. Business Development/Management (P/L, Revenue &Cost management), leading multi disciplinary teams utilizing SDLC/PDLC best practices. Served as Release Train Engineer/Sr.SCRUM Master on (2)two enterprise level projects for, including PI planning and overall AGILE Coach for my teams.TECHNICAL/BUSINESS COMPETENCIESAGILE Development: SCRUM, KANBAN, t JIRA, Various PPM Apps. Digital Transformation plus Workflow Guardian tSharePointSQL, Content Management Systems/DAM systemst Visio t Waterfall/Project Management execution t CRM Implementation t Leadership andCross-Functional Team Management t HR Projects t SalesForce appsStaff Recruitment & Training t LEAN Practitioner t SAAS Experiencet Product ManagementCERTIFICATIONSCertified Trainer-MHI GlobalProject Management Professional PMP, Lean/Agile, Certified SCRUM MasterPROFESSIONAL EXPERIENCELipscomb University 05-2XXX-XX-XXXXAdjunct Instructor.TopicsBusiness Planning, Principles of Project Management,Forecasting,Understanding KPI(P/L,G&A budgeting and tracking),Current HR legislation,HIPPA,Clearing PMBOK examinationO/I Partners (Atl Region)AGILE COACH 02-2017-08-2018. Led Lean AGILE coaching /transformation to Atlanta Region as NashvilleClients transitioned to Atlanta Region. Coached Hybrid SCRUM Master/Product Owner roles;i.e. transforming the roles intoInto (1) Delivery Manager Position.O/I Partners, Brentwood, TN 05-2013-01-2017SCRUM MASTER-AGILE COACHLeading group of .NET developers in the execution of SCRUM and Waterfall Project Management for Financial Services, Life Science, Data Services, Publishing and more.Utilized Salesforce.com as a complement to a web based marketing and data management portal.Salesforce assisted in predictive modelling and personalized communication to existing and prospective clientsDailey SCRUM of ETL(Extract,Transform,Load) EMR data, training Customer Service identifying constituent tags/patient data,as well as effective application of CRM(Salesforce and COGNOS tools)Dailey updates to CFO,CSO of progess,financial status tracking of Sprints and Story MappingFacilitate/Educate IT/Operations, BD team on effective use of Lean/Agile-SCRUM for large bank in Birmingham, Al.. Client list includes Toyota/Lexus,BBVA,Bank of Charlotte, Columbus Bank &Trust Borders,Ingram Publishing,Lifeway Publishing,Tennessean,St.Vincent Hospital,Wake Forrest GroupRUSSELL, MONTGOMERY & ASSOCIATES, Brentwood,Tn 04-2010-04-2013SCRUM MASTER-AGILE COACHtSCRUM/KANBAN execution for TRI-Star Health,Major Automotive CorptDailey OPS Review for over 2000( ensuring data inputs to Salesforce), client uploads submitting Meta Data, ensuring protocol profiling for internal or marketing actionst AGILE: Instructed proper (INVEST) User Story techniques for manufacturing clienttCoordinated Organization Change (Structure) for large Publishing Company utilizing Waterfall methodology and Salesforce targeting marketing processtConduct training and education on use of new applications to a financial services, franchise, and consumer products organization(s) during execution phase of Waterfall projectsCONCLUSIVE ANALYTICS, Franklin, TN 2003 2010Business Unit Director, Project Owner /Product OwnerDirected business operations and monitored profit and loss for web based application in select markets including telecommunications, life science, consumer products, and data management. Utilized companys web based solution software to identify problem areas and improve processes, delivering 10% gain over target EBITDA. Developed new processes for achieving exceptional client support and led client services team to 95% retention.tAgile-SCRUM: Held daily review meeting with CS,OPS, QA and IT to ensure Burn Down deliverables were on-tme.Role was Hybrid SCRUM Master/SCRUM Product OwnertEnsured increased promotional program response rates and customer retention for clients by implementing and tracking CRM initiative (Salesforce) throughout organization with 100 downstream units.t(2) two years as Product Manager for web based data hygiene services engine, processing 100mm records per year using First Logic and Group One software integrations.PROFESSIONAL EXPERIENCE CONTINUEDPROLogic,Del Ray Beach,Fl 2001 2003Director of Customer DevelopmenttPartnered with client organizations to accelerate their sales and fuel better customer relations. Developed strategies that increased customer retention rates, customer acquisition, and customer spending through personalized, interactive programs like inviting customers to partake in product trials and establishing reward programs for the best customers.tMaintained client relationships and ensured key executives understood all key metrics of S & H Greenpoints loyalty program, which included KPIs and membership data, using COGNOS and proprietary reports. Developed and ensured execution of training initiatives designed to educate constituents on use of loyalty data,Salesforce CRM concepts, 1:1 marketing, and customer service best practices. Assisted clients in implementing strategies to make they were accurately applied to business operations.tProject Management/AGILE: Team Lead on largest client rollout of Loyalty Program. Planned and executed training for internal/external constituents.SCRUM: During rollout, held daily morning meetings, reviewing progress of shipables,and capturing barriers that I reported to Sr.Mgmt/IT and PM team. Discussed backlog and previewed, when appropriate, next sprint details.NABISCO BISCUIT, INC., Nashville, TN 1995 2001Regional Market LeadertDirected overall sales and marketing operations for region in SE US, leading efforts resulting in a 12% growth, market share growth of 30 basis points, and cost reduction of 1.8%, which came about in collaboration with major clients like Kroger, Wal-Mart, Harris Teeter, and Lowes Foods.tProject Management: Participated on Lead Team with Initiation, Planning, Execution, Montior and Control and Close of major (2000 people) re-design of sales force.tContributed to human resources by assisting with multiple tasks including personnel, training, and development operations. Forecasted and coordinated manpower planning to meet operational requirements and business goals by determining appropriate staffing and employee skill levels, realigning workflows to optimize productivity, and administering employee record-keeping and documentation.Significant ExperiencetDivision Manager(Chicago),Corporate Training and Technology Implementation(HQ Parsippany,NJ},Key Account Director(Atlanta)EDUCATION & TRAININGBachelor of Science, Marketing, University of Tennessee, Chattanooga, TNCertified MHI Global TrainerTraining/Courses: Lean/Agile Training, Project Management, CSM, CRM, Sales Planning |
