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Manager Program Resume Brentwood, TN
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Title Manager Program
Target Location US-TN-Brentwood
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Dracut LaneNashville, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary  Results driven senior level IT professional, with extensive management experience successfully providing leadership across the full SDLC, in various roles. Exceptional delivery skills with an emphasis on the ability to support technology and business partners and continually drive the creation of business value and overall project success in the form of high value, high quality working software. Strong servant leader with excellent communication and organizational skills, noted for history of driving both business innovation and execution in a timely manner, while cutting IT costs.AccomplishmentsDedicated team leader with a proven track record of effectively coordinating and driving programs of varying sizes to successful conclusions.Successfully managed client projects in 18 different countriesManaged and deployed complex cloud applications for Big 4 audit practiceBuilt the entire ecommerce platform for Staples Europe that has resulted in a 260% local revenue growthRELEVANT EXPERIENCENissan, Franklin, Tennessee 10/19-CurrentSenior Program ManagerAccountable and responsible for the end-to-end delivery of CCPA project for Nissan DigitalLead core scrum ceremonies and coach the team on foundational and advanced agile concepts such as the daily standup, backlog grooming, sprint planning, retrospectives, user story mapping and hypothesis validationManaged multiple workgroups on the project and tracked and obtained daily status from eachManage the overall relationship between IT and several major business areas.Reported status to IT PMO and C level executivesDeloitte, Nashville, Tennessee 8/18-10/19Engagement ManagerAccountable and responsible for the end-to-end delivery of application technology solutions in line with strategic business objectivesEnsured that the business needs are clearly understood and the technology implemented meets the needs and expectations of the businessWorked with channel leadership to budget and prioritize planned and unplanned development and maintenance project engagements.Oversaw product planning, delivery, release management, and deployment to ensure technology standards and business needs were metWorked with channel and business leadership to develop a strategy for execution of product roadmapsDeveloped strategies to reduce application related costs and increase efficiencies of applications in productionIntegrated the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related productsManaged teams based in Ukraine, Columbia, India and multiple US locationsLead collaboration with senior business managers and technical teams to globalize applications and move to AzureEnvironment: Microsoft Azure, Microsoft Angular framework, MS VSTS\TFS, Power BI, Tableau, Service Now,Lexmark, Lexington, Kentucky 3/18- 8/18Senior Project ManagerSr. Project Manager responsible Advanced Analytics and IoT work streams as part of a Microsoft Dynamics 365 implementationProactively managed and removed impediments and risks to ensure the team could focus on delivering incremental business value, while working to establish the team's baseline velocity, sprint cadence and release planOversaw the reporting environment designLead change management process with systems integration vendorTracked vendor invoices and reconciled and discrepanciesDocumented and tracked multiple risks\dependencies and reported status to CIOEnvironment: Microsoft Azure, Microsoft Dynamics 365, Power BI, Amazon Redshift, AWS, SAP BW, Salesforce, Siebel, Service Now,Hu-Friedy Manufacturing, Chicago, Illinois 1/18- 3/18Senior Project ManagerSr. Project Manager responsible for leading the effort to provide visibility to dealer provided SAP transactional data in Salesforce.Lead the program strategy developmentReported team progress, highlight risks/returns, clarify issues, suggest recommendations, and present next stage Project planResponsible for budgeting and billing processCoordinated the reporting processCreated timelines and reported status to C level executivesDocumented and tracked multiple risks\dependenciesEnvironment: Microsoft Azure, SAP ECC, SAP BW, Informatica Cloud, Salesforce CRM, SharePoint, MS Project, Monday.comOptions Clearing Corporation, Chicago, Illinois 12/16-12/17Senior Program ManagerSr. Program Manager responsible for leading the remediation effort for an SEC audit which included both application development and infrastructure work streamsDevelop, foster and maintain effective relationships with all key customer points of contactReported status to IT PMO and C level executivesDocumented and tracked multiple risks\dependenciesMaintained project artifacts to comply with SEC requirementsCreated WBS and managed to it on a daily basisEnvironment: Amazon Web Services, SAP ERP, Java, HR Workday, ETL Tools, Encore Transaction System (custom software), SharePoint, MS Project Server, JIRA, Enterprise Data Warehouses, Journyx Time Entry SystemOptum Rx, Schaumburg, Illinois 7/16-12/16Senior Program ManagerCross application program manager responsible for leading the development and implementation of multiple subprojects of an enterprise level pharmacy benefits management system programManaged both application development and infrastructure work streamsGenerate analyses of timeline, resource, and budget informationDrive processes for assigning budget and resources to programs/projects; tracking program/project performance against planManaged and coordinated multiple project releasesProject team of 25 including multiple vendors; on-site and off-site resources and a project budget of $20MMEnvironment: SQL Server, .NET, LAN/WAN, Service Now, Quality Center, ETL Tools, Custom Software, SharePoint, JIRA, MS Project, Clarity, Enterprise Data WarehousesLeo Burnett, Chicago, Illinois 10/15-7/16Senior Program ManagerManaged development and implementation of a cloud-based talent management applicationResponsible for planning, execution and day to day management of all program activities Program activities included scope management, requirements documentation, schedule development, Risks\dependencies log and project planningResponsible for developing KPI's that will drive value to the customerReported project status to Directors, Vice Presidents, EVP and C level executives at weekly management review meetingDeveloped and managed all testing plans, ensuring that all UAT/Usability/Usefulness testing criteria are satisfiedResponsible for risk management and mitigationProject team of 15; project budget of $2.5MMEnvironment: Microsoft Azure Cloud services, .NET, SQL Server, ETL Tools, Custom Software, SharePoint, MS Project, SAP ERPVolkswagen Credit, Libertyville, Illinois 4/15-9/15Senior Program ManagerResponsible for managing the development and implementation of an enterprise wide back office hosted solution.Consulted with senior business managers to understand strategic goals and translated them into requirements Presented project estimates and plan details that lead to more informed business decisionsResponsible for planning, execution and day-to-day management of all program activitiesCreated functional specification documents that clearly identified all project or work order requirementsCreated test data as necessary and executed detailed test plansProject team of 40 including multiple vendors, on shore and offshore resources; project budget of $25MMEnvironment: SAP ERP, Custom Software, SQL Server, IBM Mainframe, LAN/WAN, SharePoint, Service Now, Quality CenterLions Clubs International, Oak Brook, Illinois 10/14-3/15Senior Program ManagerManaged a portfolio of 6 projects. These consisted of a large Membership DataMart build; software enhancement, Cisc0 Switch upgrade as well as a MS Lync 2013 rollout among many others.Utilized SAP BI toolset for developing DataMart projectsDeveloped and facilitated change control process & communicationDeveloped and maintained risk management matrixes for projects and published deliverable-based status reports every weekProject team of 10 including multiple vendors; project budget of $2MMEnvironment: Oracle, SAP BI Tools, SQL Server, HP Servers, Custom Software, SharePoint, MS TFS, Basecamp, Cisco SwitchesAbbVie, Abbott Park, IllinoisSenior Program Manager-Global Deployment Lead 12/13-06/14Managed multiple program work streams: infrastructure, system and network testing, hypercare, cutover, user go-live communications, stakeholder project status reportingEnsures that program/project governance effectively aligns with technology strategy/roadmaps and enterprise architecture plansEnsured SLA /metrics reporting requirements are followed and met on a monthly basis. Including, but not limited to: Quarterly Governance Executive Reviews, Monthly Metrics, daily/weekly metrics reporting.Developed change management process to gather, assess requirements to fit system into existing system designManaged Cutover process, reporting and daily discussions with a detailed schedule and project resources via MS Project as it related to system go-live activities for deployment of CTE, Concur Travel & Expense softwareProject team of 25 including multiple vendors; project budget of $5MMEnvironment: SAP, Oracle DB, HP Servers, Concur Travel and Expense, SharePoint, MS ProjectQuill.com, Lincolnshire, Illinois 1/13-12/13Senior E-Commerce Program ManagerManaged full project lifecycle that included developing Project Charter, developing scope definition of work, developing and managing project plan, identifying deliverables and monitoring operational readiness, monitoring and controlling processes to insure release management gating standards are met, coordinating status update meetings and reporting updates to senior leadershipManaged Infrastructure Services outsourcing with Colt in ParisImplemented advanced BI tools to drive sales and generate greater share of repeat businessManaged the development of the Staples UK mobile appTravelled to Amsterdam, which is HQ of Staples Europe, to work with European project teams to ensure infrastructure project goals and timelines were metProject team of 75 including multiple vendors and multiple teams in 3 organizations across 4 countries; project budget of $12MMEnvironment: .NET, Oracle 11g, SAP, Commerce Server, SQL Server, IBM Mainframe, LAN/WAN, Custom Software, SharePoint, HP ServersS2 Tech, Chicago, Illinois 4/12-12/12Senior Program ManagerManaged a large database re-platforming program moving from a mainframe to a relational database for State of Iowa Medicaid MMISManaged full SDLC following Agile project management approach which included content migration, custom development, reporting, testing and change management separated into multiple iterationsResponsible for developing and maintaining project plans and budgetsCreated detail mapping documents to convert from Mainframe COBOL system to relational data baseManaged budget of $3M and multiple teams totaling a staff of 20Environment: Pervasive Data Integrator, MS SQL Server 2008, MS Project Server, JIRA, LAN/WAN, IBM MainframeSynovate Chicago, Illinois 10/11-3/12Senior Program ManagerLed a large database re-platforming project (Oracle 2010g to Microsoft SQL Server 2008) and application migrationManaged complex application migration, data and infrastructure upgrade that included two production environmentsOversaw data mapping, testing and data migration for Oracle 10g to SQL Server 2008Led the development of web-based application for large healthcare clientManaged development of infrastructure environment for new application being builtManaged budget of $1M and team of 8Environment: IBM Mainframe, LAN/WAN, Oracle 10g MS SQL server 2008, PSQL, TSQL .NET, C#, MS ProjectBluegrass Consulting Group Chicago, Illinois 1994- CurrentPrincipalMicrosoft Azure Amazon AWS Advanced AnalyticsOracle Financials Suite IoT DataMart\Data WarehousesSystems Design and Development Data Conversion EcommerceInfrastructure IBM Server Migration VSTS\ TFSBusiness Intelligence Tools MS Project Server Change ManagementSharePoint Mobile Service NowEDUCATIONThe University of CincinnatiBachelor of Arts, FinanceUniversity of KentuckyCERTIFICATIONSMCSEPMP (in process)

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