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Candidate's Name  1603 N Buck Creek Rd, Greenfield, In 464140EMAIL AVAILABLE  Cellular PHONE NUMBER AVAILABLESales and Customer Service RepresentativeExperienceGEICO Insurance Agency April 2013 to June 2019Licensed Property and Casualty Insurance Sales AgentReceived high volume of inbound calls for sales and customer service inquiries in call center environmentMade high volume of outbound calls for sales and customer service in call center environmentSold auto insurance policies to individuals in multiple statesMaintained insurance license in twelve different statesAdvised customers of any gaps in coverage and recommended additional coverageHelped open in Indianapolis office and make it a successParticipated in the Peer Mentoring program for new agentsGot promoted to highest level as an agent within the first year on the phone by maintaining track record of high sales with strong customer interaction and knowledge of insurance regulationsScotts Lawn Service, Fishers, Indiana February 2009 to April 2013Sales Representative and Lead Rep SupervisorDesigned, developed and implemented successful outside sales campaign.Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisted managers and other staff with company projects inside and outside my department.Effective in stressful situations. Dealt tactfully and effectively with difficult customers.Developed correspondence and assisted sales manager and office manager.Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.2010 Sales Rep of the Year awardPromoted to Outside Sales Supervisor after first year by highly exceeding expectations and sales goalsNominated to Safety Committee as Assistant Safety Chair due to my commitment to safety and increasing safety awareness in our companyVoted Technician of the Year in 2012 for the Mid Central Region by customersTF Distributors, Fishers, Indiana March 2004 to February 2009Inside Sales, Management Support, Customer ServiceDesigned custom spreadsheet programs for internal use as well as for dealers.Dealt tactfully and effectively with difficult customers. Compiled inventory data for purchasing while forecasting sales.Understood the importance of competitor products and pricing.Developed innovated marketing strategies to compete with competitors to keep our business alive.EducationIndiana Business College, Indianapolis, Indiana 2005Associate of Applied Science, Business AdministrationGPA: I received my Associates Degree in two years while working 45 hours per week. I held a 3.65 GPA. I received hands on trains in sales, marketing, accounting as well as technical training in Microsoft Word, Excel, and Access. I was on the Dean's List for two consecutive quarters and also tutored students.