| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Green Bay, WI Street Address
PHONE NUMBER AVAILABLEProfessional SummaryDedicated customer service representative bringing 20 years of professional experience with clients in person and over the phone in a call center setting to resolve sensitive issues. Utilizing MS Word, MS Outlook, Word Perfect, Internet Explorer, Lync for Instant Messaging, and Epic systems.Additional ExperienceCashierMenards 2019Green Bay, WI 54311Check guests out at register, scanning each item individuallyTake cash payments, giving correct change back to guestTake payments by check or credit/debit cardHelp put returns back on shelvesVolunteered to work extra hours during short staffed timesChecked guests out in Garden Center when short staffedPatient Service RepresentativeBay Care Orthopedics and Sports Medicine 2016-2018Green Bay, WI 54301Answer multi-line phone system: taking messages for patients, scheduling new and established patients for Orthopedics and Podiatry, transferring calls to surgery schedulers or nursing staff within 10 various locations (Ridge Road, Riverside Drive, Kepler Drive, West Mason Street, Oconto, Marinette, Shawano, Kaukauna, Manitowoc, Sturgeon Bay)Enter referral orders into patient chartMake referral appointments for patients, received over fax machine from outside facilities, and link all orders that applyEnter new patients into computer system, and request all Office Notes and X-ray/MRI Reports/CT Scan reports and Imaging (through Radiology Department) for specific body part from outside facilities for doctors to review before scheduling, per doctor protocolRequest Surgery Records, Op notes, for specific body part from outside facilities and hospitals for doctors to review, advising staff if appointment can be made.Cancel and reschedule patients when doctors are called out for surgeryHelp team with difficult scheduling scenarios, such as multiple body parts which require scheduling for more than one physicianPatient Service RepresentativeBayCare Eye ClinicGreen Bay, WI 54304 2015-2016Check out patients, taking payments for copays and materialsMade follow up appointments for patients with doctors direction of protocolAnswered multi-line phone system, taking messages for patients requesting a nurse call backMake referral appointments for outside facilitiesEnter new patients into computer system, and requested records from outside facilities for doctors to review prior to scheduled appointmentCancel and reschedule patients when doctors are called out for emergency surgery.Request Emergency Room records from area hospitals for upcoming emergent appointmentsArranged patient check in slips for nursing staff to start patient appointments in time order per providerAnswered the patient refill phone line and made phone messages for nursing staff to call in refill prescriptions for patients while directing patients to the checkout line.Urgent Inquiry Specialist 2014-2015GLC HealthcareDe Pere, WI 54115Urgent Inquiry Specialist at Humana.Generate letters answering members questions about their Medical coverage.Assigned 20-25 cases to close out daily.Computer skills include using Customer Interface, Guidance Care Portal, Internet Explorer, Lync for Instant Messaging.Patient Service Representative 1999-2014Prevea HealthGreen Bay, WIDeveloped strong communication skills in person /on phones working as a Patient Service Representative.Managed multiple department reports for linking ultrasound orders to appointments; scheduling post - partum appointments for patients who have delivered.Ability to work alone in confidence and with team members.Ability to work on multi-phone line with accuracy in department call center.Flexibility with work schedule.Loaded patient insurance with accuracy.Distributed faxes to proper provider or nursing staff.Contributed to co-workers yearly evaluations to assist in personal departmental goals.Pulled patient charts for appointments in Records Room at clinic from 1999-2000.Managed Deceased patient records.Requested patient records from other clinics and hospitals for continuity of care.EducationRasmussen CollegeParalegal Studies Graduation June 2012Paralegal Internship - Advantage America Title & Closing April - June 2012Research properties for liens, open mortgages, and current deeds using Landshark, & Loredo websites.Research buyers and sellers for outstanding child support and judgments using CCAP & Child Support Lien Docket.Ability to do 5-60 year title search. Research properties in Oconto, Marinette, Shawano, Racine, Brown, Sheboygan, Door & Manitowoc counties.Utilizing computer systems such as Landshark, CCAP, Child Support Lien Docket, Loredo, and being Westlaw CertifiedMemberships & ActivitiesTeam Captain for American Heart Walk, 2010- 2014Prevea Community Day Participant, 2008- 2014Bell Ringing for Salvation Army 2009- 2014 |
