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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEStreet Address
Professional SkillsProject Management Seasoned, client-facing communication expert Able to facilitate creation and definition of project scopes and goals Expert consensus builder Keeps project on track without sacrificing the quality of the objective Adapts quickly to new situations in a fast pace environment Business Process Management Maintain standards and regulatory requirements Instrumental in creating Standard Operating Procedures for business continuity Facilitates continuous process improvements within department Leadership and Teamwork Experienced in training employees differing in a variety of experience levels and backgrounds Proven supervisory abilities; capable in dealing with all levels of employees Recognizes and respects the strengths in others Work well independently and on a team Extensive collaboration skills and exceptional mediation abilities Operational Business Specialist 16 years of experience in business and clinical research Experienced in managing multiple projects simultaneously Able to anticipate challenges and proactively problem solve Delivered a foundation for implementing process improvements Natural problem solver following the principle that the simplest approach is always best Professional ExperienceEVERSANA Cincinnati, OHwww.eversana.comThe life sciences sector is changing by the minute. With drug pricing, access, reimbursement, adherence, and product delivery challenges everywhere, EVERSANA paves the way to commercial success. From industry-leading patient service and adherence support to global pricing and revenue management, weve combined our services into a single platform that creates value across the life cycle. Account Manager (Feb 2019-Present) Responsible owner of strategic clients including: client retention, identifying upsell opportunities, coordinating issue resolution and overall client satisfaction. Achieve defined revenue targets for existing clients through client retention and identifying up sell opportunities. Responsible for strategic account planning for every assigned client and reporting adherence to the corporate CRM and reporting system(s). Evaluate the efficiency and productivity and accuracy levels of the client programs and suggest process improvements. Create and maintain business review documents for each program. Monitor and retain SLA and KPIs for each program. Client support as the main point of contact for all client related issues and requests. Conduct client business reviews and prepare, monitor and execute client action plans. Maintain and update budget and PO trackers Stay abreast of and report current market happenings and client needs. Develop and build strong relationships throughout the clients organization. Accountable for achieving or exceeding forecast revenue and retention goals. Assist with the fast resolution of issue in a positive, enthusiastic and proactive manner. Maintain strict confidentiality for all account activity. Respond promptly to customer needs and solicits client feedback to improve service. Foster ethical and responsible decision making as a proactive client advocate and EVERSANA representative. Assist in the development and implementation of enterprise growth through strong internal company relationships. Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESenior Account Coordinator (July 2018-Feb 2019) Supports client billing, budgets, forecasts and business reviews. Prepares daily, weekly, monthly and quarterly client reports Analyze reports, trends and SLAs to make recommendations to our clients Works with the clients to problem solve based on trends and analysis of client reports Develop collaborative relationships across internal departments, client teams and agency partners to accomplish client goals, program rollouts and enhancements.TriHealth Institutional Review Board Cincinnati, OH www.trihealth.comTriHealth Institutional Review Board is a leader in subject safety. The IRB oversees all research conducted at any TriHealth location in Greater Cincinnati.IRB Coordinator (May 2014-July 2018) Manage and maintain approximately 200 active clinical research studies which includes receiving all IRB submissions, ensure they are complete, correct and meet relevant regulatory requirements, invoice customer and collection; and act as liaison on IRB questions, decisions and resolutions with Principal Investigators and IRB Chair. Oversee review and re-approval process activities for 20 volunteer Board members which includes meeting logistics; scheduling, communicating, and sharing submitted documents to Board; establishing and updating the process for IRB renewal; communicating Board actions while following standard operating procedures; filing of Board meeting minutes; and developing process for scheduling, training and education of Board members. Play significant role in regulatory compliance by ensuring that TriHealth regulatory documents, resolution and communications are continuously and adequately filed with regulatory entities; work in collaboration with peers and the Chairman of the TriHealth IRB to ensure all documentation involved with human research studies, including external studies involving recruitment of TriHealth patients, is within the proper regulations of the Food and Drug Administration and Office for Human Research Protections regulations; and successfully navigated an FDA Audit without significant findings Monitor employee training metrics and develop executable training plans Instrumental in creation and maintenance of all standard operating procedures, policies and procedures. Member of the TriHealth Green Team Member of a TriHealth Diversity GroupNorth Cliff Consulting Cincinnati, OHwww.northclifftesting.comNorth Cliff Consultants has provided high quality service to consumer product companies for almost 20 years. North Cliff designs and conducts studies for a wide variety of products, collecting data from the consumers. The experienced staff at North Cliff prides itself on delivering accurate data, on offering rapid turn-around of data and cost-efficient studies, and on our willingness to work closely with clients to develop new techniques and/or new study designs.Clinical Study Manager (January 2013-May 2014) Managed all aspects of study development and execution including but not limited to responding to proposals, generating study budgets, managing client negotiations, conducting and attending client presentations, protocol development, creation of recruitment material, selection of study teams, trouble shooting and subject retention plans Strategic member of clinical staff which included conducting annual performance evaluations for a staff of 10 to 15 Clinical Technicians, conducted training sessions for office staff, developed and trained Clinical Coordinators, and planned and organized quarterly Coordinator meetings by creating agenda and content (minus major business content) Created and implemented standard operating procedure review process for Clinical Department Instrumental in development of an overall Clinical Process Map for internal standard operating procedures and client to alleviate pre-study process work and created template documents for common workflow Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLESchulman Associates IRB Cincinnati, OHwww.sairb.comSchulman Associates Institutional Review Board, Inc. is an independent ethical review board that has over 25 years experience in reviewing clinical research for the biopharmaceutical industry. Board Services Coordinator (March 2012-December 2012) Interacted with Board Members which included attending Board meetings and documenting discussion for communication of Board decisions, updated and maintained internal database to support clients and Board members for consultation, acted as a liaison between Board members and clients for study wide projects Managed and maintained approximately 25 clients on a daily basis, corresponded with and assisted clients through submission and modification process, and revised all Informed Consent Documents Administered, coordinated and upheld safety documentation which included reviewing and processing all modified submissions for compliance with operating procedures and regulatory requirements while developing and preserving informed consent documents for study participants Conducted background research to support regulatory compliance and review process Member of the Schulman Associates Green Initiative Team (organizing projects, creating budgets, presentations, meeting minutes) Member of Internal Newsletter Committee (researching articles, creating newsletter, meeting minutes) Operations Coordinator-Study Services (October 2010-March 2012) Managed workflow of six employees Served as subject matter expert and internal point of contact for Study Services team and organization Corresponded with and assisted clients through submission and revision process and administered responses to complex or escalated issues Performed back up receptionist duties upon request Administrative Assistant-Amendments Team/Product Safety Team (March 2007-October 2010) Performed data entry of all safety related information while preserving safety documentation responsibilities Main point of contact for clients on all modified submissions Revised and distributed Informed Consent Documents as well as catalogued and refined Board reviewed documents Medpace, Inc. Cincinnati, OHwww.medpace.comMedpace, Inc. is a clinical research organization and drug and medical device development service, critical to the advancement of global clinical trials.Data Assistant (December 2003- May 2005) Performed data entry and validation of Case Report Form data as well as tracked and maintained Case Report Forms and subject files Assisted in development, validation and edits of data entry system Project Assistant (August 2002-November 2003) Responsible for routine departmental support functions including: shipping, archiving, filing, faxing, scheduling meetings, providing minutes Maintained departmental databases as appropriate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLETechnical Skills Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) Oracle Data Entry with Medpace, Inc. Enterprise Data Entry with Schulman Associates IRB IRB Plus Data Entry with TriHealth, Inc. CRMEducation/Certifications/External TrainingEastern Kentucky University, August 1995-January 1999 Licensed Nurse PractitionerNorthern Kentucky University, August 2003-January 2005 Bachelor of Science in NursingCollaborative Institutional Training Initiative (CITI), August 2002-present Research Ethics EducationPark University Enterprises- Fred Pryor Seminars, April 2013 Completed 12 hour course on Microsoft Excel: The Basics and Beyond the Basics Completed 6 hour course on Managing Multiple Priorities Community/Volunteer Activities Volunteers with Life Success Seminars Assist in set up & tear down of rooms for seminars; greeting guests Volunteers at Crossroads Community Church Room volunteer with Kids Club, First Impressions Teams & Go Cincinnati in cleaning up the community. Volunteers for Human Rights Campaign Registration for annual Gala and help maintain silent auction items Community Activism volunteer with campaigns, assist in clean up days, PTO activities |
