| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryI am an experienced Benefits Specialist with over ten years of Health and Welfare experience providing superior customer service in a variety of roles in a deadline-oriented environment. During this time, I have employed various technology systems utilized by leading companies in the benefits industry. My experience in different roles offers a unique perspective in the benefits industry.Relevant ExperienceTrion Group, Benefit s Analyst, Mount Laurel, NJ 06/2017-PresentProvide a high level of client support in response to routine client requests and needs, act as liaison with carriers, and maintain client and carrier information.Accountable for management of client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administrationProvide day to day client service: Act as liaison for client to research and resolve coverage, claim and administrative problems. Ensure the client data is accurate and current upon each renewal and throughout the policy period.Run benchmarking reports and compare to clients current benefit offerings. Finalize and maintain client and carrier spreadsheets in accordance with internal requirements and client requestsTrain call center representatives in best practicesMaintain and send out client communications for enrollment, new hire and ongoingWillis Towers Watson, Customer Service Representative, Mount Laurel, NJ 05/2014-June 2017Respond to customer inquiries in a call center environment using standard scripts and proceduresEnroll employees in health and welfare benefits, log and maintain records in databaseXerox, Customer Service Representative, Cherry Hill, NJ 08/2007- 05/2014Respond to customer inquiries in a call center environment using standard scripts and proceduresEnroll employees in health and welfare benefits, log and maintain records in databaseBroad Street Community News, The Trend, Editor, Voorhees, NJ 10/2005- 01/2007Administrative AssistantCTB McGraw Hill 04/2003- 08/2005Chase Manhattan Mortgage 09/2002- 08/2003Intercounty Community News, Editor, Brown Mills, NJ 05/2001- 02/2002Freelance WritingSouth Jersey Magazine 2005, 2006, SJ Magazine 2004, 2005, and The Hammonton Gazette 2001, 2002South Jersey Mom MagazineEducationBA, Journalism and Mass Communications, Lock Haven University of Pennsylvania, Lock Haven, PA 05/2000 |
