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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDetail-oriented Support Specialist with experience to work side by side with the sales team, becoming familiar with projects that they are handling, such as assisting with quoting and creating the purchase orders for those projects. Also adept at managing departmental administrative duties as assigned. SKILLS Customer Service SEO Problem Solving Technical Support Data entry Troubleshooting, Diagnose, and RepairWORK HISTORYTechnical Support Specialist, 07/2018 to CurrentComcast Madison, MS Keep customers informed of progress during issue lifestyle and make follow-up calls or communications in timely manner. Assist team members and provide support and solutions to customers queries to meet company objective. Maintain updated knowledge of company products and services to better provide customer support and service solutions. Accurately processed and documented call transactions using tracking software. Supervisor, 05/2017 to 07/2018Xerox Madison, MS Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Achieved 95% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high stress environment. Reached Boosted team members productivity by enhancing performance monitoring and instituting motivational approaches.Administrative Support, 05/2016 to 05/2017MDOT/Public Transit Jackson, MS Routed incoming mail and messages to relevant personnel without delay Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information Drafted professional business memos, letters and marketing copy to support business objectives and growthEDUCATION05/2016Madison Central High School - Madison, MS |
