Candidate Information Name Available: Register for Free Title Receptionist Target Location US-MI-Benton Harbor Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Benton Harbor, MI Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSHard working Manager with 20+ years of experience in customer-oriented roles. Strong communicator with proven ability to provide high standards of service to a variety of personality types, and to effectively maintain a positive attitude during conflict resolution. Professional background includes leadership, team-work and cash management in fine dining establishments.PROFESSIONAL EXPERIENCEFLOOR MANAGER/SERVER 2016-Present221 Main Restaurant & Cocktail House/The Terrace, St. Joseph, MIManage the daily operations of the restaurant including the direct supervision of all employees.Ensure positive guest service in a fast-paced environment.Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.Enforced proper security procedures to protect employees, guests and company assets.Provide direction and training to employees regarding operational and procedural issues.Follow opening and closing protocols to effectively deliver service to guests in a clean environment.Attained Employee of Month four times in one year.SHIFT LEADER/SERVER 2012-2016Lakehouse Restaurant, St. Joseph, MIMonitor and coordinate staff responsibilities of 20-40 employees.Ensure that the front of the house employees are operating at a high standard of service every night.Lead with a fun, yet business-like personality to ensure that revenue and the environment of the restaurant meets the format of the business.SERVERSophias, Benton Harbor, MI 2006-2018Bob Evans, Benton Harbor, MI 2006-2013Hot Spot, Coloma, MI 1999-2006Ensure optimal guest experience by serving food and drinks in a friendly and helpful manner.Manage orders and accompanying financial transactions using digital Point of Sale system.Follow proper maintenance of food hygiene in accordance with standards and guidelinesOFFICE SKILLSWordExcelOutlookTypingFaxCopiersPROFESSIONAL SKILLSOrganizationAttention to detailTime managementCommunicationReliabilityMultitaskingPhysical staminaPositive attitudeEfficiencyEDUCATIONWatervliet High School, Watervliet, MI 2004DiplomaVAN BUREN TECH, Lawrence, MI 2001-2003Office Occupational Studies