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Candidate's Name  EMAIL AVAILABLELake Zurich, Illinois PHONE NUMBER AVAILABLEEntrepreneurial-driven professional with significant experience in development and execution of winning operations strategies.Dynamic leader with a commitment for advancing successful business initiatives and working diligently to ensure peak operationalperformance. Possess well developed qualifications acquired from comprehensive experience in diverse areas focusing on generalmanagement, project management, sales, marketing, purchasing, inventory and operations management. Proven ability to motivateand train employees to achieve optimum performance levels. Strategic thinker centered on improving processes that will optimizebusiness operations and maintain operational efficiency.SUMMARY OF QUALIFICATIONSProfit-savvy business driver. Well-rounded background in B2B sales, marketing, promotion, production scheduling,lpurchasing (international & domestic), inventory control, accounting, staffing, and operations management.Outside, inside, trade show, and tele-sales professional. Pinpoints, prices, presents, sells, and produces solutionsltailored to unique needs and desires of each client. Extensive background in industrial inside sales.Engaged and engaging communicator, in person and on the telephone. Artful negotiator; low-key but effective inlachieving agreement. Possess outstanding communication, concept and interpersonal skills.Specialized expertise as graphic designer and project management: logos, advertising specialties, catalogs,lsales/marketing materials, POP, direct mail, trade show displays, and video concepts.Fluent Windows and Macintosh skills in CorelDRAW and Adobe Suite programs, MS Office (Word, Excel,lPowerPoint, Outlook), HTML programing. Office utilizes SAP for order data.Proficient knowledge working with Tajima, SWF, and Braun, multiple head embroidery equipment, digitizinglsoftware, and embroidery programs.LETTER PERFECT PRINTING and PROMOTIONSLake Zurich, IllinoisJan 1991 - PresentCustomer Service ManagerAs Customer Service Manager we ensured customer satisfaction by providing timely, efficient, accurate, and friendly service viatelephone and email systems. Developed all training and instruction with SAP software for new department personnel as well as theexisting personnel on new processes and procedures. Possess strong leadership and analytical skills.Responsibilities- Direct all operational aspects of operation including distribution operations, customer service, employee managementand development, administration and sales.- Assess local market conditions and identify current and prospective sales opportunities.- Develop current staff and identify new talent in order to build high performing teams. Create a continuous learning andgrowth environment by providing training, coaching, development and motivation. Address customer and employeesatisfaction issues promptly.- Share knowledge with staff on effective practices, competitive intelligence, business opportunities and needs.- Network to improve the presence and reputation of the company with represented manufacturers. Stay abreast ofcompeting markets, market movement, and penetration.- Effective coordination of workflow through the CSR department to support company cohesiveness.- Assists in employee training to improve employee effectiveness for all CSR levels. Also provides leadership and guidanceto all levels to promote growth and strength within the team.- Researched and resolved inquiries and complaints, including escalated calls, to ensure customer retention and complete satisfaction.- Maintained up-to-date knowledge of new company procedures and promotional sales programs, etc., and coordinated all programsand information to the CSR team.- Handled staff related issues for a good company and employee relationship.- Ability to communicate interdepartmentally.- Performs other related duties as assigned.- Effective oral and writing communication and presentation skills as well as interpersonal skills.- Leadership and team development/management skills with experience building and leading high performing teams.Education:ELGIN COMMUNITY COLLEGEBusiness Associate of Applied Science