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Click here or scroll down to respond to this candidateCandidate's Name
Prospect, OH| (Street Address ) 396-0407 | EMAIL AVAILABLE |https://LINKEDIN LINK AVAILABLE
STRATEGIC DELIVERY OPERATIONS LEADER
Highly accomplished professional with extensive experience in management, operations, recruiting and training. Skilled in all
aspects of operational management including customer service, cost control, revenue development, employee management
and accounting. Thrives in a fast-paced, competitive and evolving environment. Demonstrated ability to lead and motivate
diverse teams to achieve corporate goals and objectives. Able to learn and apply new skills quickly. Self-motivated and results
driven. Strong analytical and problem-solving skills to coincide with a high level of accountability and integrity. Committed to
expanding market share, ensuring client satisfaction and company success.
CORE COMPETENCIES
Account Management Problem Resolution Team Training and Leadership
Client Relations Sales Mentoring and Coaching
Contract Negotiations Lean Six Sigma- Yellow Belt Excellent Communication Skills
Full cycle recruitment Strategic Planning Project Management
3rd Party Vendor Management
Process Development and Proprietary Software Systems
Improvement
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PROFESSIONAL EXPERIENCE
Adecco, Marysville, OH
December 2018-November 2019
Senior Enterprise Strategic Delivery Manager- Honda Alliance Office
Oversaw an $85M dollar global client account and mobilized a staff of up to 18 including recruitment office and on-site
presence, as well as hiring, firing, and performance management.
Directed the team in providing staffing for production, clerical, administrative and special projects.
Collaborated with the Honda Talent Management team to add over 1800 associates in under a year while reducing 40% of
the contingent workforce to meet the changing business demands of the customer.
Overhauled programs to achieve changing workforce demands.
Increased customer satisfaction scores by 18% through change management of processes and workplace culture.
Facilitated transition and integration to upgraded ATS. Recognized as subject matter expert.
Stafford Technologies, Worthington, OH
October 2018-December 2018
Contract Corporate Recruiter
Assumed a project-based role to hire internal sales and recruitment roles for the organizations office expansion into a new
market of St Louis, MO.
Successfully hired and generated pipeline of candidates for future, developing roles.
Mentored local employees to improve recruitment flow and output.
Consulted leadership team on process improvements and best practices.
Vernovis, Powell, OH
September 2015-October 2018
HR Operations Specialist/Corporate Recruiter/Senior IT Recruiter
Recruited as a utility employee for a boutique consulting firm focusing on mid to senior level accounting, information
technology and cybersecurity. Worked closely with leadership team to define the mission and goals of the start-up
organization.
Engaged in full cycle recruiting for internal roles and technical consulting roles with outreach to active and passive
candidates. Developed, defined and implemented process around internal and consulting recruitment.
Spearheaded Operational Best Practices around recruitment, performance management and implementation of ATS.
Participated in review and final selection of insurance benefits and company tools.
On-boarded internal employees and consultants.
Established and managed social media presence.
Randstad General Staffing, Worthington, OH May 2014 to September 2015
Staffing Consultant
Utilized technology and relationship building skills to match employees with clients to fulfill talent gaps Established and
executed service delivery timelines to satisfy demands of clients.
Collaborated as part of a two-person unit to execute full cycle sales, service and recruiting in the administrative and
accounting sector.
Converted an under-performing branch into a productive unit meeting the defined company metrics. Achieved YOY
growth and budgetary numbers. Achieved performance profitability with limited leadership.
Oversaw all daily operations to increase profitability of business including volume, pricing, and management of days sales.
BRICKMAN FACILITY SOLUTIONS, New Albany, OH May 2010 to November 2013
Regional Operations Manager, Interim National Account Manager (NAM)
Directed a team that oversaw landscaping and snow management services for large, multi-state, geographically dispersed real
estate portfolios.
Commercial property management for high profile retail customers, highly regulated daycare provider, financial
institutions, big box stores and other national commercial clients. Managed snow removal, landscape maintenance and
sweep services for over 1000 properties in a multi-state region.
Began as Area Manager and received 5 promotions, served on various committees to improve and define standard
operating procedures, best practices and promote interdepartmental cooperation and cohesiveness.
Hired, trained and developed a team of 13 operation support and field service personnel and approximately 160 service
partners. Oversaw teams production and executed personal production. Fostered all aspects of employee development.
Served as account executive for $4 million dollar account during implementation of new operating system. Developed
relationships with 3rd party vendors and defined process and procedures for engagement. Appointed point of contact for
all levels of the partner organization and vendor management. Interacted with multiple levels of client hierarchy to ensure
high quality and service expectations were met.
ROBERT HALF INTERNATIONAL, Dublin, OH November 2006 to May 2010
Division Director Accountemps
Divided time between business development and recruiting functions to introduce services to prospective clients, build
upon existing clients and recruit and place temporary associates.
Earned three promotions crossing into two areas of focus (Accountemps and Office Team).
Hired, trained and developed a team of staffing managers, oversaw teams production and executed personal production
Recruited staff to executive level candidates for placement in FORTUNE 500 and other top companies.
Cultivated business relationships via telephone and in-person presentations with senior level executives at International,
National and local companies. Negotiated bill rates and conversion fees.
Actively marketed a target list of 150+ companies to meet the accounting and finance contingency needs. Cold called new
companies to seek out new business for temporary, project and/or full-time staffing solutions.
PREVIOUS RELEVANT EXPERIENCE
ENTERPRISE RENT A CAR - Branch Rental Manager
Earned seven promotions including manager of the largest home city branch in the Columbus metropolitan market. Managed
a staff of 15-20 diverse employees, trained new hires and oversaw on-going development in the management program,
maintained an overall employee retention rate of 25% higher than the regional average. Created and executed daily branch
operational plan that included cost control efforts to increase overall profitability, Achieved operational profit consistently
higher than regional averages, increased sales profit by greater than 20%
EDUCATION
Bachelor of Art, Political Science | Minor in Leadership Studies, History, and Writing, College Honors Program
Marietta College, Marietta, Ohio| Graduated Cum Laude
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