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Click here or scroll down to respond to this candidateCandidate's Name
San Marcos, TX Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEQUALIFICATIONS SUMMARYAccomplished Support and Logistics Engineer with expertise managing manufacturing operations, providing end-user technical support, and overseeing global logistics. Critical thinker and strategic planner who analyzes data, troubleshoots and resolves issues, and evaluates processes systematically in order to develop efficiencies which streamline workflow, reduce costs, ensure safety, maximize productivity, and optimize quality and performance. Articulate communicator and respected leader who motivates cross-functional team members to consistently deliver complex projects on time and budget and advance organizational objectives.Core CompetenciesTechnical Support System Analysis Global Logistics Inventory Management Regulatory Compliance Safety/Quality Assurance Strategic Planning Cost Control Process Automation Project Management Stakeholder Relations Team Leadership Coaching & Mentoring Effective issue ResolutionPROFESSIONAL EXPERIENCENCR, Customer Engineer II, Austin, TX, 2018-PresentProvide first line and second line maintenance and repair on ATMs, Point of Sales, and Self Checkouts.Upgraded, configures and installed ATMs, Retail Self Checkouts, and Retail Point of Sales.Manage calls queue. Maintain Parts ordering and inventory.Accomplishments:Maintained and composite 4.5 out of 5 performance matrix. Top15% Region wideCompleted Tier 1 training class and finished to 10% in class.GREENROAD TECHNOLOGIES, Support and Logistics Engineer, Austin, TX, 2017-2018Provide level one technical support via phone, email, chat, and IM on all product lines while managing logistical operations for all North American customers and international logistics for internal and vendor shipments.Selected Accomplishments:Optimized inventory management by designing a warehouse and engineering lab to eliminate a four-month shipping backlog.Achieve 100% satisfaction on all SLAs for all key customers.ADECCO, Engineering Technician III, Austin, TX, 2017Developed and tested physical and chemical deposition systems within the applied materials department utilizing automated test scripts.Selected Accomplishments:Boosted quality and performance by testing bays and fixtures in compliance with testing requirements including rapid heating and cooling components.Improved cash flow and streamlined expenses by modifying and ensuring the accuracy of the bill of materials.SCHOENING GROUP, Field Service Engineer, San Marcos, TX, 2016-2017Installed and configured ATM and retail POS equipment at customer retail locations. Coordinated assigned tasks and scheduled travel to customer sites.Selected Accomplishments:Ensured accuracy and functionality by upgrading and testing hardware and software.Maximized customer satisfaction by providing first line technical support for clients.RETRONIX SEMICONDUCTOR, Field Service Engineer, Austin, TX, 2015-2016Refurbished Enura, Centura, and Producer 200mm systems by disassembling, inspecting, fabricating, configuring, and testing semiconductor capital equipment with new and refurbished parts. Wrote and corrected Operational Management Sheets (OMS) and procedures and provided logistical support for new and used parts and assemblies.Selected Accomplishments:Reduced costs by determining which parts and assemblies were to be new and which were to be refurbished for system reconfigurations.Maximized quality and performance by testing systems according to customer specifications and performing final QA prior to shipment.AEROTEK, Test Engineer, Austin, TX, 2013-2014Configured, validated, maintained, and optimized complex manual and automated component testing equipment. Created testing logs, journals, and shift reports for data analysis of system capabilities and requirements and conducted troubleshooting on electrical systems at the component level.Selected Accomplishments:Improved testing output from 200 units to 1,400 units per day.Ensured quality and compliance with specifications and requirements by testing hardware and support peripherals and analyzing test data.Maximized uptime and performance by evaluating the interface between hardware and software and operational and performance requirements of the overall system.DAIFUKU AMERICA, Field Service Engineer, Austin, TX, 2007-2013Oversaw all operations, maintenance, and the optimization of the automated material handling system within a cleanroom environment, including all hardware and software testing and precision metric measurement. Created a preventive maintenance manual and technical documentation to troubleshoot and diagnose problems with installed equipment.Selected Accomplishments:Optimized team performance through goal setting and training and certifying new team members.Maximized customer satisfaction and retention by developing and presenting proposals for specific customer requirements, including request for proposal responses and industry-specific solutions, and serving as the primary liaison for end-user support.Drove sales and improved end-user support by preparing and delivering technical presentations to explain products or services to prospective and existing customers and by recommending improvements to lower costs and increase production.Additional Roles:CALDWELL COUNTY APPRAISAL DISTRICT, Field Appraiser, Lockhart, TX, 2005-2007CENTRAL TEXAS APPRAISAL, Owner/Operator, San Marcos, TX, 2002-2005EDUCATION & CREDENTIALSBachelor of Science, Business, Communications, Political Science, Texas Christian University |
