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Title Customer Service Insurance
Target Location US-GA-Acworth
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Chesapeake Trace NW
Acworth, GA. Street Address
Cell Phone: PHONE NUMBER AVAILABLE
E-mail address   EMAIL AVAILABLE

Objective:

Seeking a challenging position within the commercial insuranceindustry that will further my knowledge and career; utilizing acquired experienceas well as being a contributing factor to the overall success of the organization.

Qualifications:

4 1/2 years experience with Inland Marine & Property Underwriting
Years experience with Excess & Surplus and Environmental Insurance
5 Years experience with Premium Audits
24 Years experience in Food Industry
Certified Serve Safe Food Instructor
14 Years management experience
Ability to read and understand Profit and Loss Reports
Time management

Work Experience:

January 2012   January 2017 Houston International Insurance Group Construction Division
Inland Marine/Property Underwriter
Instrumental in increasing Inland Marine book from2 million to 13 million in 2014
Written Inland Marine Premium last year of $6.3 million - 49% of total book
Supported Casualty growth for division from 20 million to 72 million year end 2014
Loss ratio year end 2014   32%
Placement of Facultative Reinsurance for multiple accounts
Work mainly with construction type accounts, Crane & Rigging, Underground contractors, Street & Road Contractors, Specialized Transportation & Structural Movers
Experience with Contractors Equipment, Installation Floaters, Builders Risk, Motor Truck Cargo
Work with 7 Casualty underwriters writing all Inland Marine lines and overseeing Property lines
Developed good working relationships with agents as well as co-workers
Helped set up Construction Division s Audit processes and trained audit processors
Policies written on both admitted paper and non-admitted paper

January 2007   January 2012 American Safety Insurance Services, Atlanta, GA.
Premium Audit Specialist
Ordered and processed audits for the Excess & Surplus,, Environmental and Commercial Property Business Units
Oversaw cancellations and reinstatements for all Business Units
Maintained all processes were within State and Federal Regulations as well as companies Best Practices
Consulted with Underwriting Units for Policy and System issues
Additional premium booked for audits 2011 - $3.5 million
Researched and resolved all Audit Disputes

January 1998   December 2006, Canteen Dining at International Paper, Eastover, South Carolina
Director - Food Service
Manage all aspects of a 900+ employee Dining Center
Improved overall profit by 12.5%
Elevated associate productivity resulting in a 25 % labor reduction
Redesign of menus through customer surveys to exceed expectations
Certified Serve Safe Trainer, Facilitated District Sanitation, Safety and Customer Service training with an average passing percentage of 96. Have successfully trained approximately 175 persons including upper management as well as hourly associates
Interface with Client / Vending for the 60+ machines on site
Exceeded budgeted PBO with a downsized plant population

1995-1998, Manor Care Health Services, Tampa, Florida and Columbia, South Carolina
Area Food Service Director
Managed the nutritional and clinical aspects of two (2) 132 bed nursing facilities
Facilitated program to bring facility into state compliance by implementing employee training
Planning and Implementation of Food Service Program

1992-1995, University Village Health Center, Tampa, Florida
Production Manager
Recruitment and Training of 26 Dietary personnel including Diet Techs, Cooks and Aides
Development of all programs required for regulatory compliance
Variance reporting of Financial Performance Criteria
Menu development for dietary compliance
Quality Assurance Coordinator

Education:
Insurance Classes: INS 21,22,23, CPCU 552 and ARM 54
Associates Degree Business Management   Hillsborough Community College
Completed 96 Credit Hours towards Bachelors Degree
Presentation Skills Seminar
Microsoft Office abilities
Former Certified Dietary Manager

Achievements:
2001  Be A Star  Associate of the Year
Certified Food Service Management Professional

References Available upon Request

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