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Candidate's Name , MHA, LNFA, CALM, LVNStreet Address  EMAIL AVAILABLE PHONE NUMBER AVAILABLEProfessional SummaryExecutive Director with over 20 years of healthcare management experience, outstanding customer service, dedicated to achieve company profit growth while delivering the highest quality of care. I have excellent analytical and problem-solving skills that can recognize trends. I have strong leadership skills to create a positive environment with compassionate to inspire and motivate others.CredentialsLicensed Nursing Facility Administrator  2015Texas Assisted Living Manager Certification  2015EducationMaster of Healthcare Administration  2017West Coast University, Dallas, TXBachelor of Science in Healthcare Administration  2016University of Phoenix, Temple, AZLicensed Vocational Nurse  2000Northwest Community College, Southaven, MSProfessional ExperienceExecutive Director (Interim)New Haven Assisted Living & Memory Care 10/2019  presentMonitored and maintained the facilitys policies and procedures to assure continued compliance with current regulations.Maintained facility compliance with federal and state regulations.Conducted regular staff in-service meetings.Ensured staff compliance with all emergency plans and procedures.Manage community budget and analyze financial statements, maintain budget accountability, anticipate and minimize negative budget variances and deficits.Managed, recruited, hired and trained a team 95 professionals.Administrator / Executive Director 7/2018  9/2019Cottonwood Creek SNF / Assisted Living / Memory CareMaintained & monitored the day-to-day operations of all departments within the community. Oversees department managers, business development, quality assurance, financial management, occupancy requirements, customer service and healthcare programs.Plan, implement, monitor and comply with annual operations budgets.Supervise, orient, and train staff to ensure that all policies, established practices and standards are followed.Ensured compliance with all applicable government laws and regulations in accordance with residents needs and with the facilitys policies, procedures, and guidelines.Plan, develop, organize, implement, evaluate, and direct the facilitys programs and activities.Recruited, hired and provided orientation/training for qualified staff and physicians to carry out facility programs and services.Developed and maintained the operating budget, assured the facility met financial goals within established budgetary guidelines.Stabilize staff turnover by overseeing the recruitment selection and the training of competent employees. Reduced staff overtime from average of 350+ hours to an average under 50 hours.Administrator (Contract) 1/2018  7/2018Atrium Health and Senior LivingOperate the facility within parameters of the approved budget to achieve census revenues and proper expense controls.Administered, coordinated and directed all the operations of the nursing facility.Achieved budgeted financial objectives. Managed daily labor and expense PPD. Managed private pay collections monthly to reduce aging receivables.Managed recruitment selection and training of department directors and direct care staff. Focus on census building efforts and strategic planning.Recruited, hired, oriented, trained, supervised, evaluated, issued disciplinary actions and/or termination process, as needed within the departments.Improved department knowledge on spend-down reports in their individual department budget requirements and regulations to improve productivity. Monitor and manage labor cost daily per daily census.Administrator / Executive Director 7/2015  11/2017Senior Living CenterOperational management of clinical and non-clinical departments including but not limited to: Nursing, Admissions, Business Development, Process Improvement, Fianc, clinical Services, Regulatory Affairs that effectively drive patient care outcomes.Assist department managers in the development and use of departmental policies and procedures, while establishing a rapport and teamwork.Develop, communicate, and lead the execution of the facility goals and objectives in the support of overall facility performance and operations as well as staff retention and employee engagement.Directed and ensured the implementation of written policies and procedures that reflected the goals and objectives of the facility. Reduce aging accounts and write-offs by tracking and measuring A/R reports.Decrease staff overtime by managing and monitoring daily. Decreased the staff overtime from 280+ hours less than 100 hours.Management of payroll, personnel, budget, capital and utilize operational resources, met occupancy and revenue requirements. Made routine rounds throughout the facility.Regional Director of Reimbursement 7/2013  7/2015Paragon Healthcare Group  Houston, TXManaged 7 skilled nursing facilities, to implement, teach, and monitor in aspect of reimbursement. Formulated and Coordinated QA / Risk Management programs for all 7 facilities.Conduct Mock Surveys per CMS guidelines. Facility audits of all Standards of Care for improvement on tasks.Reviewed resident clinical records for coverage, utilization, errors, assessments, and accurate transmission. Worked with MDS Coordinators and Therapy to obtain the highest RUG levels, consolidating building with the finance manager.Provided resource support for Medicare & Medicaid Claims, Managed Care, medical necessity, and reimbursement. Assisted with nursing appeals. Ensured compliance with applicable legal, regulatory, corporate, and reimbursement guidelines.Monitor facilities on a routine and structured basis to determine the level of compliance, areas of weakness. Drove the facilitys reimbursement with compliance with CMS regulations.Clinical Reimbursement Specialist 5/2010 - 7/2013San Remo Nursing and Rehab - Garland, TXManaged and monitored Medicare, Medicaid, and Managed Care in the mannerOf reimbursement, training in MDS PPS and LTC Coordinators, working with Therapy to obtain the highest RUG levels.Assigned and sequence codes accurately based on medical record documentation.Teaching nurses and CNAs on how to capture the highest RUG categories. Supervising nurses and CNAs in the aspect of accurate documentation.Educating Executive Directors and DONs on certification coverage, company procedures affecting reimbursement.Clinical Reimbursement Specialist 7/2009  5/2010The Legacy at Willow Bend - Plano, TXCoordinated Prospective Payment System in the manner of reimbursement, consolidating billing issues and working with Therapy to obtain the highest RUG levels. Assigned accurate ICD-9 CM & CPT codes for diagnoses and procedures.Supported the Executive Director by assuming responsibility of financial operation for reimbursement by implementing and maintaining budget.Educated staff on proper documentation, HIPAA, resident rights, and infection control.Reimbursement Specialist / Assistant Director of Nursing 1/2004  7/2009Winters Park Nursing & Rehab - Garland, TXSupport the collaboration between Coding Compliance & Quality Operations and medical staff. Assign CPT & ICD-9 coding for diagnoses and procedures.Audited clinical records to ensure appropriate documentation for actual delivery of care, and appropriate documentation for reimbursement.Reported change in conditions in a timely matter. Resident Advocate. Performed employees reviews.