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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE (home) PHONE NUMBER AVAILABLE (cell)Street Address
EMAIL AVAILABLEAs a Sales and Marketing Professional with a very strong background and experience in Customer Service I am seeking a full time position as a Customer Service Agent or Inside Sales Professional. Professional Profile35 years successful Sales, Sales Management, Corporate Management Experience in the RV, Auto and Financial Consulting fields as well as Manufacturing. Additionally trained and successful in the Customer Service ProfessionRV Sales RV Transportation - DriverAuto Sales and ManagementTravers TrainingImagine 21 Lou Tice Pacific InstitutePurpose in Life: Ethics and Organizational Success Pacific InstituteNational Sales ManagerCorporate OfficerBusiness and Financial ConsultantVideographerComputer / DVD ProductionProficient with Pro-Response and Web-Control Internet Tracking SystemsBusiness to Business Collection SalesBank Ownership CollectionsOnline Customer Service Program (OCS) ExperienceMortgage Collections, Modification and Loss MitigationMicrosoft Office, Oracle Open Office.org and most window based programsApple iMac with Mac OS X Lion 10.7.1Extensive Amazon Customer Service and Virtual CS Training PROFESSIONAL EXPERIENCESemi-Retired Social Security and Veterans Disability Aug 2010 to PresentC3CustomerContactChannels Full time Customer Service Agent 23 July 2018 to 14 December 2018. Customer Service for Care One (Medicare) and Care1st (Medicaid/Arizona Health Care Cost Containment System (AHCCCS)). Facilitate all Incoming Calls from Members of Both Programs. Update all communications with member and provide direction and correct responses to each members concerns. Record all patient and provider communications with clear and concise annotations. Update all information with each patient or Provider and address whatever concern or question that the patient or Provider may have. Was proficient in DOS Program MHC and Windows Program AWD utilizing vast data bases to find solutions to client/provider needs. Multi Tasking requirements on each call were required and I excelled.Amazon Virtual Customer Center (VCC)Full Time Customer Service AgentAug 2013 to Jan 2014 Aug 2014 to November 2015Independent Life/Accident and Health Agent (Part Time) (Lapsed Licenses) Aug 2011 to August 2014Previously licensed to sell Life Insurance as well as Accident and Health Insurance as well as Insured Annuities to all parties in the State of Arizona. As an Independent Agent I was associated with National Agents Alliance (NAA) and I was contracted to represent Mutual of Omaha, Foresters, ING, Phoenix Life, Baltimore Life, American Equity, Assurity Life, Fidelity Life, Colombian Life, Fidelity and Guaranty Life and Monumental Life.CITI MortgageNov 2009 to June 2011Ownership Collections Agent and Homeowners Assistance Team Member (HAT) Responsible for 150-175 monthly accounts in the 30, 60 or 90 day delinquent buckets and responsible for bringing their accounts current through payment of delinquencies or providing qualified extensions, forbearance opportunities or Modifications that they may qualify for by analyzing their past, present and future financial condition. In event of imminent default present options for Short Sale or Deed in Lieu of Foreclosure or other incentivized programs that may make the transition for the homeowner easier and assure investor protection as well as client protection.LIVING MEMORIES MAKERJune 2006 to October 2009Sole ProprietorComputerized Video/DVD Production Start Up produce life story productions tributes corporate product presentations and advertising BISHOP CONSULTINGJune 2006 to October 2009Sole ProprietorBusiness Consultant - provided start up guidance to new businesses - developed and instituted initial business plan, marketing plans and established measurable goal setting with and for clients. Provided sales and marketing tools to provide for continued success and when called for advised Entrepreneur to change established business strategies in order to succeed.FUN STUFF VEHICLE SALESDecember 2006 to June 2009Part Time Sales Associate and ManagerRetail sales of used cars, trucks and RVs for Absentee Owner who eventually sold and closed the business operations due to his retirement. Responsible for selling, financing, registering through AZ DMV and reporting and paying all sales taxes and payroll taxes. Further handled the purchase and sale of all inventory with approximately 40 vehicles on hand at most times.BEAUDRY RV SALES, Tucson, AZMarch 2001 to June 2006Sales Consultant and Internet Sales Consultant and Driver Responsibilities:RV Sales ConsultantBusiness Development ConsultantInternet Sales ConsultantRV Transport Driver shuttled RVs to and from RV Shows and sales across the country. Transported sales team to various locations throughout the USA from Georgia to Oregon. Many local RV shows in Tucson, Phoenix, Flagstaff, Prescott, Sierra Vista, Various RV Parks on a weekly basis throughout Southern Arizona. Drove 45ft Luxury Diesel Coaches, Gas Powered Coaches and Class C RVs as well as Transport Vans for special functions.Milliken and Michaels, Tucson, AZApril 1998 to March 2001Business to Business Debt Collection ServicesServiced Commercial Debt Collection for major Business Entities Managed Large Multi Million Dollar Accounts that I recruited (e.g. TRW Commercial Accounts, and others)PARAMOUNT CAPITAL CORPORATIONGRAND RAPIDS, MICHIGANJune 1991 to Feb 1998VP Business DevelopmentGrand Rapids, MI based with US & International Offices in Europe. Boutique Investment Banking Company that specialized in Mergers and acquisitions, corporate finance, alternative investments, international investment opportunities, and investment portfolio management. Company sold to a larger UK investment company.MARANA UNIQUE PRODUCTS, INC. (MUPI Children's Furniture) Jan 1989 to Feb 1991Vice President Sales and Marketing (Founder)Achievements: Developed Entire Product Line from Scratch Developed Effective Marketing and Sales Recruitment Campaign Sold Product to Major Retailers Nationwide and Internationally Developed Manufacturing Techniques to Fulfill Demand Responsibilities: Sales and Marketing of Product I developed Recruitment and Training of Nationwide Sales Force Developed Manufacturing Techniques utilizing custom made Computer Numerically Controlled (CNC) Routers using X,Y, Z Axis and Just in Time Delivery processAUTO MOBILE SALES LEASING AND SALES MANAGEMENTMay 1977 to Jan 1989Sales Consultant/Finance Manager/Fleet and Leasing Manager/Sales Manager and TrainerAchievements:Sold New and Pre-Owned VehiclesLeased New and Pre-Owned VehiclesDeveloped Lease Operations on a Consultant Basis for numerous Automobile DealershipsPart Owner and General Manager of Tucson Leasing and Sales!Developed Nationwide Lease Program for Used Car Rental Firm Responsibilities:Sell Large Numbers of AutomobilesFinance Manager for Large Multi Location Dealership GroupIntroduce Leasing to the Mainstream Auto DealershipsSales Manager and Fleet and Lease Manager Train, Recruit and retain Auto Sales Consultants and Train in Retail LeasingWholesaled large numbers of Automobiles and maintained aged inventory for Tucson Leasing and Sales, Discount Auto Lease and Yuma Imports Managed vast Fleet operations for major commercial carriers and drove, operated and sold commercial fleets of 2 ton commercial vehicles to pickup trucks, vans and commercial passenger vans. Dealerships Associated With: 1977 to 1979 Lopshires Ford Lincoln Mercury Sales Sierra Vista, AZ 1979 to 1981 - Kemp Automotive Group San Antonio, Texas Finance and Sales Management, Broadway Dodge and Holiday Lincoln Mercury 1981 to 1983 Sales Hacienda Honda Sierra Vista, AZ 1983 to 1986 Owner Tucson Leasing and Sales Tucson, AZ Sales Manager for partner at Yuma Imports, Yuma, AZ 1986 Lease Manager at O'Rielly Mitsubishi Tucson, AZ 1986 to 1989 Discount Auto Lease General Manager Division of Ugly Ducking Rental Car, Inc. - Tucson, AZMILITARY SERVICE1968 -1977 - US Army1970 -1971 Republic of Vietnam Bronze Star Recipient - Army Commendation Medal1972 -1977 -US Army Recruiting One of Top Recruiters Nationwide for 4 yearsHonorable Discharge SSG E-6 (End of Enlistment)Permanent VA Disability Rating Due to Health Issues Related to Exposure to Agent OrangeEDUCATIONEssex Community College, Essex, Maryland 1966Columbia College, Columbia, Missouri US Army Extended Studies University of Maryland, College Park, Maryland Military Extended StudiesBusiness and Marketing Courses 29 Credit HoursFormer Licensed Arizona Accident/Health Producer (Lapsed and not renewed) Former Licensed Arizona Life Insurance Producer (Lapsed and not renewed) REFERENCES:Jon H. Gold, Colonel US Army Retired4840 N. Alicia AvenueTucson, AZ 85705Ph: PHONE NUMBER AVAILABLE e-mail: EMAIL AVAILABLE!Donald E. Wilson4063 W. Azalea StreetTucson, AZ 85741Ph: PHONE NUMBER AVAILABLE cellHugo H. Flores893 W Placita Playa AzulTucson, Arizona 85713Ph: PHONE NUMBER AVAILABLE e-mail: EMAIL AVAILABLE!Kenneth D. VandenBergPhone: PHONE NUMBER AVAILABLE EMAIL AVAILABLE |
