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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Cleveland, OhioSales and MarketingTerritory and market developmentSuggestive and assertive sales techniques, introduction of new products and servicesAdherence to and promotion of company philosophies, missions and goalsPreparation and presentations of contracts, contract negotiationIdentification of consumer trends and behaviorsDynamic presenter to small and large groupsDedicated to providing superior customer satisfactionDemonstrated ability to significantly increase sales and customer baseBi-lingual (English/Spanish)Departmental ManagementExcellent analytical and troubleshooting skillsEffective and efficient team leaderSupply chain process and inventory managementProven results in corrective and preventive action in daily operationsProgram development and implementationExperienceR&R White Glove Kleaning Services June 2012 to presentSupervisor Cleveland, OhioCoordinate and monitor work activities of janitorial crew. Communicate clear instructions to crew regarding scope of work, proper use of equipment/supplies and safety procedures according to each accounts specifications. Perform quality control walk through before leaving each account. Maintain detail records of training, safety issues and equipment maintenance. Crew consistently receives Excellent on customers Quality Assurance reports.Midwest-Direct Presort March 2010 February 2012Facilities Manager/Corporate Trainer Cleveland, OhioDeveloped, implemented and conducted training programs (in English and Spanish) for new hires and cross training of existing employees on machine operations (Criterion, MLOCR and RJ-10), Safety Awareness, HAZCOM, Quality Control Inspection and Tow Motor. After implemented new training program, mail delivery failures due to operator errors were reduced by 37% and safety related incidents were reduced by 63% from previous year to date. Ensured that all maintenance projects scheduled for buildings and grounds (landscaping, waste removal, snow removal, plumbing, HVAC, cleaning and security systems) were completed safely, on schedule and within budget. Directed programs to ensure facilities remained in compliance with OSHA and HAZMAT. Utilized decibel meters and indoor air quality monitors to assure compliance with OSHA and EPA standards. Coordinated maintenance (interior and exterior) projects for 200,000 sq. ft. facility in Cleveland, Ohio, 40,000 sq. ft. facility in Pittsburgh, PA., and 10,000 sq. ft. facility in Copley, Ohio. Researched, prepared and submitted projections for company projects. Communicated with internal customers (department heads) to schedule work that would minimize interruption of their production schedules. Maintenance expenditures reduced by 24% from previous year to date of assuming maintenance supervisor position.EGS & Associates October 2005 April 2010Home Remodeling Contractor Cleveland, OhioMarketed home remodeling by meeting homeowners, conducted contract negotiations, prepared bids and scheduled projects. Remodeling jobs included interior and exterior repairs, demolition, painting, hanging and finishing dry wall, minor plumbing (changing fixtures, installing tubs and sinks) and landscaping projects.Lakefront Communications, LLC. February 1999 August 2005Call Center Supervisor Cleveland OhioStarted as part-time telemarketer and promoted to supervisor after eight months. Supervised twelve-person sales and lead generation call center utilizing automated dialer (ACT CRM). Conducted interviews, hired, trained and coached reps, monitored call production and quality to comply with customers goals. Coached and counseled phone representatives to improve performance and took appropriate action when needed. Handled escalated customer calls, assured that quality customer service, retention rate and order entry were provided in accordance with company policies and procedures. Also assisted in company project development, implementation and fulfillment. Consistently exceeded production and customer service benchmarks.Houston International Exchange May 1984 December 1998Authorized Distributor Houston, TexasMarketed MCI business and residential services and products. Developed business by cold calling, implementing highly successful door-to-door program and setting up kiosks at special events/venues and retail locations. Very successful at developing new business by evaluating sales trends and identifying new opportunities. Consistently received MCI recognition for sales achievements and customer satisfaction.EducationUniversity of Houston: completed two years of course work in Applied Business and Marketing. |
