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Click here or scroll down to respond to this candidate Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2
Candidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
https://LINKEDIN LINK AVAILABLE
SENIOR PROJECT MANAGER
Project Technology Manager | Customer-focused Professional | Relationship Builder
Project Management professional with 14+ years of progressive experience in delivering technology/IT
solutions for multiple business unit/IT units impacting thousands of employees across the U.S. Specific
expertise in project management for Vendor Mgmt, implementation, migration, support, and
decommission of technology infrastructure. Earlier experience in customer service roles, including
Executive Administrative Assistant (5 years) and Sales Representative (8 years), have added to the
successful foundation for repeated and consistent project execution.
} In-depth experience in delivering IT solutions via multitasking, prioritizing, detailing, resource time
management, cross-team leadership, and cost control.
} Achieved on-time delivery of technology projects, consistently managing many projects at a time.
Contributed to improving project efficiencies for cross-functional teams, and ensured company and client
needs were consistently met or exceeded.
} Fostered productive relationships with clients, vendors, team members (and their respective managers)
while focusing on streamlining processes to keep resources on track for solution deployment and issue
resolution.
Key Skills: Cross-functional Team Leadership Project Management Vendor Management Process
improvement
Windows 7, 10 Office 365 & Outlook Lotus Notes Skype Clarity MS SharePoint Relationship
Management
PROFESSIONAL EXPERIENCE
Nationwide Insurance Company, Columbus, OH 1999 2019
Project Manager, IT Operations | April 2005 August 2019
Solely accountable for management several hundred projects per year from 2005 to 2007 (235 projects in
2007 alone!); team grew to 4 full-time staff and contractors to handle an increased project load after 2007.
o Quickly learned IT strategy and infrastructure by delving into the various technology teams and
their respective roles, as well as practical aspects of organizational leadership, staff management,
and budgeting.
o Trained new contractors for IT PM support of efforts as related to Corporate Real Estate and
Infrastructure and Operations with Nationwide.
o Successfully delivered new platform solutions to the Enterprise : Avaya IP telephony
hardware distribution (including call recording), Cisco Telephony, Blue Coat Implementations,
Hardware refreshes, etc.
Managed IT infrastructure for new build and campus renovation of newly acquired insurance company
(Harleysville Insurance). This project impacted over 700 associates and was closely monitored by Senior
Leadership (AVP and CRE SR VP).
Organized the technology team to design, implement, and test the solutions for new infrastructure for the
sites. The work plan captured all system impacts from Voice, AV, Print, BAS, Security, Network,
servers, and wireless.
Migrated new business from their infrastructure to new Nationwide platform to enable remote
management of the site.
After 2 years, successfully completed the build out, renovation, and merge of technology for business,
under budget by $154K.
Remotely Led multiple large-scale campus renovations, builds, closures, and hardware refreshes across
the U.S., lasting anywhere from 1-3 years per project.
Organized the projects by site, wing, time of year for staff availability, and worked with vendors on
solution design and implementation.
Managed team members and vendors with weekly meetings, one-on-one side bar meetings, workplans
specific per site/project, SharePoint site creations/collaborations, allowing for some of team members
to work on multiple projects at once.
Organized IT teams from both Nationwide and NAS to work on the final technology solution
for the new site.
Specifically requested to manage migration efforts of a newly acquired insurance company from their
current phone system at both locations (Louisville and Scottsdale) into a new system, one not supported
by Nationwide IT. This required gaining detailed knowledge of a new phone system, its installation and
transition needs, as well as training and a detailed support plan after implementation.
Leveraged project management and communication skills to effectively deliver the new telephone
platform, meetings, and provide updates to key stakeholders/leadership throughout all phases of project
delivery.
Specifically selected to lead a 5-year project to merge a third-party vendor with Nationwide voice
platform.
Led the engineering team to deliver their design for third party integration.
Built a plan for the steps to merge the vendor to our phone platform, with specific details to call
recording, Security, IRM, and standard conference rooms) for all Nationwide phones across the U.S.
Leadership of weekly meetings, project plan updates, and test scenarios for phased deployment, as well
as creation of an internal employee facing link for associates to be able to create their own phone button
layout vs. calling the help desk.
Project completion reduced time to complete tasks for Voice help desk from many hours or days to
overnight, and streamlined self-help for employees.
Executive Administrative Assistant | May 1999 April 2005
Served as Administrative Assistant, Sr Administrative Assistant, and Executive Assistant positions to support
management and Executive Leadership in Individual Annuities and Nationwide Services Company.
Learned a new platform for managing executive calendars, accounting for department budgets, and daily
organization for the AVP and team of 3 managers, along with handling confidential information.
Provided support for leadership by managing their calendars, emails, trips, and calls.
o
Managed monthly budget balance, along with any corrections, per team supported.
o
Managed organizational charts monthly for employee reporting structure.
o
Ensured executive and reporting management team were on-track to meet deliverables on-time, which
were critical to their success and that of the company.
EDUCATION & PROFESSIONAL DEVELOPMENT
2 years of Bachelor-level courses at University of Memphis & State Technical Institute - Memphis
Chemical Engineering
Currently taking online classes for Microsoft Project
G.E.D., Millington Central High School, Millington, TN
Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Page 2
Volunteered at Tussing Elementary (Reynoldsburg, Oh) from 2003-2004, assisting teachers with daily class needs
(assignment preparation, organization of class environment).
Volunteered at Home Restore (Columbus, Oh) with Nationwide Insurance.
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