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Click here or scroll down to respond to this candidateCandidate's Name , BBA, MBAEMAIL AVAILABLEPHONE NUMBER AVAILABLESYSTEM SOFTWARE, BUSINESS PROCESS & Operations ANALYSTBackground in Information Systems, SAP ERP & ITIL certification, Masters in Business Administration. Define system scope and objectives based on user needs and business requirements. Implement and modify business processes and procedures to solve complex business analytic problemsAREAS OF EXPERTISE INCLUDE:Agile/Scrum Azure DevOps SDLC and ITIL Project Management Active Directory UAT UI/UX Application Support Proficient with MS Office skills to advanced level (Visio, PowerPoint, Project, Publisher, Excel & Word)PROFESSIONAL EXPERIENCENew York City Criminal Justice Agency December 2014- presentIT Business AnalystElicit, annotate and communicate business requirements relating to IT deliverables.Gathered business requirements to create process flows, journey maps and RFP to migrate an antiquated database to .Net core framework on MS Dynamics platform.Implemented system refurbishment, system upgrades and software migrations using Agile methodology.Create and update data flow diagrams, workflow charts & network diagrams for all departments and inter agency processes.Serve as a liaison to external agencies to ensure compliance with eJustice and eArraignment.Developed standard operating procedures, change control, disaster recovery and Asset management protocols.Create business proposals/case for development of new systems and departmental operational changes.Perform cost-benefit and return on investment analysis for proposed systems to implement new processes, equipment and software, agency-wide using ITIL best practices.Develop, implement and maintain policies, procedures for departmental administration, usage, and disaster recovery. (S.L.A., S.O.P, Lunch & Learn, Knowledgebase etc.)Conduct market research on IT products, services, protocols, and standards to remain abreast of developments in the technology industry.Implement and enforce CJIS security policy to oversee security and complianceNew York City Criminal Justice Agency March 2017- Feb 2018Helpdesk ManagerField all Help Desk calls and service tickets from users and resolve all level one end-user problems remotely or on site.Record all requests received in the Helpdesk ticketing system and establish a known error databaseInstallation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devicesProvide end user training and workshops on company software and equipmentPerform security audits, system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategiesMonitoring, maintaining, supporting, and optimizing all networked software and associated operating systems, hardware and communication links.J Barclay Express LLC Atlanta, GA Mar 2013 - Jun 2014Operations AnalystAnalyzed financial and operational issues, whilst devising and implementing solutions.Assessed and documented existing business procedures and developed recommendations for new methods.Recommended process implementation and enhancements to policy production.Performed data analysis to support operational, staffing and sourcing decisions.Evaluated operational efficiency/effectiveness by research and analyzing processes.Develop methods to reduce risks, increase controls and increase client satisfaction.Procured data management systems, client reporting, trade processes and problem resolutions.SIAO Partners LTD Lagos, NG Oct 2012 - Dec 2012Business ConsultantEstablished business plans and introductory letters for clientsInteracted with clients to establish business and functional requirementsAnalyzed multiple business softwares and allocated clients with appropriate onesAssisted in system and software testing for clients processes and requirementsAssisted in implementing the respective business software systems for clientsEnabled clients easily obtain funding and investors for projectsEstablished proposals for new businessesExecuted post implementation consultancyEDUCATIONMasters of Business Administration Mar 2013 - Mar 2014American Intercontinental University, Atlanta GAConcentration: ManagementBBA in Information Systems Aug 2008 - May 2012Georgia Southern University, Statesboro, GAMajor Courses include: Database Management, Systems Analysis & Design Methods and Project Management & Development.Certifications:ITIL Foundation Certification : Service Management, Change & Asset Management, ProcurementSAP (Enterprise Resource Planning)Obtained SAP University Alliance Certificate with completion of Business Intelligence, ERP and Enterprise Performance& ERP Systems Using SAP |
