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Click here or scroll down to respond to this candidate8106 Londonderry CourtLaurel, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Over 23 years experience providing customer service to government and private organizations as an excellent oral and written communicator with emphasis on building strong client relationships. Demonstrated success in leading and mentoring cross-functional teams in multi-facility environments in order to maximize levels of productivity, and quick learner that rapidly adapts to emerging changes.Qualification HighlightsProfessional ExperienceEPIQ GlobalWashington, DCLead Service Specialist October 2010-August 2019As a Lead Service Specialist, working in a legal environment, providing a variety of technical and administrative duties in support of multiple departments, my duties included, but were not limited to:Monitoring the day-to-day daily operations of Office Services.Following established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)Ensuring clients request(s) and the delivery of faxes/parcels in a timely manner in accordance to corporate standards.Producing copy, print and scan projects in accordance to verbal and written instructions.Ensuring all projects have been properly produced and quality checked (QCd) to corporate standards.Monitoring daily mail processing, metering, sorting, and delivery of mail.Maintaining ongoing communication with departments regarding maintenance, creation, revising, reviewing, and retrieval and archiving of records.Performing data entry into electronic document management system.Tracking daily volumes for measurable services provided to client.Counselor Resource Group (CRG)Washington, DCThird Shift Supervisor September 2009-September 2010As a Third Shift Supervisor, working in a litigation support environment, offering eDiscovery and document solutions to the legal and corporate communities, my duties included but were not limited to:Supervising job-site operations and assuring compliance with all mandatory procedures and initiatives in daily operations.Overseeing and directing the work of all on-site staffMaintaining all records and updating systems to reflect newly added files.Preparing daily and monthly reportsMonitoring operational systems and document technologiesMonitoring and following-up on assigned projects and documentation requests.Managing shipping and receiving activities to maintain efficient department operations.Encore Legal SolutionsWashington, DCLead Copy Operator January 2005- December 2009As a Lead Copy Operator, working in a legal environment, providing electronic and paper discovery solutions to law firms and corporations, my duties included but were not limited to:Reviewing, prioritizing, and submitting print requests from mainframe/mini/server/desktop according to complexity and urgency.Performing quality control reviews of completed assignments ensuring output accurately meets the instructions as submitted.Delivering print jobs within established timeframes; maintaining logs of all work submitted and completed including service logs.Preparing scanning and printing jobs for blowbacks.Operating a variety of office equipment, including photocopiers, fax machines, document scanners and printers.Overseeing the operation of equipment and maintaining equipment in proper working order.Maintaining inventory and supplies.Proficient In The Use of the FollowingMicrosoft Office Suite, databases, and database softwareMail Machines--Pitney Bowes, ASCOM HASELCopy MachinesXerox, Kodak, CanonFacsimile MachinesPitney Bowes, CanonBinding MachineGBC BindersEducationNorfolk State University, Norfolk, VAMass Communications, 1983-1984Booker T. Washington Senior High School, Norfolk, VA Diploma 1982PersonalU.S. Citizen VA PreferenceReferencesAvailable upon requestClerical AdministrationHighly organized and process -oriented with focused attention to detailCritical ThinkerAble to work both independently and in a team environmentTeam BuildingLifting and carrying boxes as needed |
