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Click here or scroll down to respond to this candidateCandidate's Name
Alexandria, VA Street Address * PHONE NUMBER AVAILABLEalicita525@yahoo.comADMINISTRATIVE SUPPORT CUSTOMER SERVICE PROFESSIONALExperienced -Bilingual (English/Spanish) specializing in Records Management, Human Resources and Office Operations. Strong understanding of HR and HIPPA Regulations. Worked with County & Federal Government Agencies, Private Sector Businesses and Non-Profit Organizations. Security Clearance (DOD Secret, Public Trust, Top Secret).KEY AREAS OF EXPERTISEEDUCATIONNorthern Virginia Community College / Annandale, VAAssociate of Arts Degree Program-Major: Human Services (20-30 credits)Wakefield High School / Arlington, VAHigh School DiplomaNew Horizons Computer Learning / Washington, DCCertificate of Completion- Microsoft Office SuiteADMINISTRATIVE SUPPORT / CUSTOMER SERVICE EXPERIENCEArlington County Psychiatric Services / Arlington, VAAdministrative Assistant, 2018-2019ACPS provides person-centered, quality care that empowers individuals to live independently, be active members of the community, and attain their personal goals. ACPS - integrated comprehensive health and wellness services.Served as Translator for Spanish-speaking clients served by ACPS. Administrative support for Director of Psychiatric Services (ACPS)- overseeing Office Inventory/Supplies, scheduling clients for Appointments, proofreading documents.Handled logistics for Meetings and Conference Room Activities. Liaison for HR Dept- reviewed Contractor & ACPS Staff timesheets, On-Boarding Process, ACPS Staff Leave calendar under HR /HIPPA regulations.NMFTA Inc. / Alexandria, VACustomer Service Representative/Receptionist, 2017-2018National Motor Freight Traffic Association (NMFTA) is a nonprofit membership organization headquartered in Alexandria, Virginia. Its members are motor carriers operating in interstate, intrastate and foreign commerce.Front Desk Support Staff- monitored guests/visitor, package deliveries (US Mail/Federal) for NMFTA Staff.Customer Relations- Answered incoming calls from NMFTA Customers- resolving issues with Membership and other related Services (Website, Account Passwords, Subscriptions). Served as Translator for Spanish-speaking Customers.B3Solutions, LLC (DHS/TSA) / Arlington, VAAdministrative Clerk III, 2015-2016B3 Solutions, we provide services, solutions, and professional management expertise that enable our customers to achieve mission success, operational excellence, and outstanding results.Front Office Operations Manager- under DHS/TSA Investigations Department (office supplies, files, equipment).Oversight/Inventory of Accountable Property, Phone Contact Database and Video Conferencing.Served as Liaison with HR Dept- On-Boarding Process, Time sheets/Leave, Business Cards and Cell Phones.Candidate's Name
Alexandria, VA 22302* PHONE NUMBER AVAILABLEalicita525@yahoo.comCompetitive Innovations LLC / Washington, DCAccess Control/Customer Service Specialist, 2013-2015Competitive Innovations (CI) is a solution provider to government and industry. Headquartered in Arlington, Virginia, we serve customers with mission critical security and citizen service knowledge worker requirements. Our solutions hinge on your requirements for mission support, management, and web-based solutions.Headed Access Control for Visitors-Department of Homeland Security Headquarters complex. Researched visitors background profiles, forms of identification.Issued various types of Visitor Badges and Parking Permits. Investigated contraband access without proper licensing.Arlington County Department of Environmental Services, (Temporary Assignment) / Arlington, VABilingual Service Assistant,2012-2012ACDES-sustainable community through strategic transportation, environmental and capital investment projects,Support Staff Member- executed various environmental requests (Water, Trash, etc.) via phone, email, in-person for Arlington County residents. Assisted Spanish speaking residents with understanding Utilities Billing.RELEVANT PROFESSIONAL EXPERIENCEConsolidated Safety Service / Fairfax, VAData Analyst (Contract), 2008-2009Technical helpdesk support for Air Freight Forwarders and authorized representatives. Trained personnel on Indirect Air Carrier Management System. Processed STAs for access to Transportation Infrastructure.Ticketing, and Remedy knowledgeKnowledge of US Federal Regulation 49 CFR Part 1544 (Airport Operator Security) and 1548 (Indirect Air Carrier Security).Transportation Security Administration-DHS / Arlington, VALead Transportation Security Officer, 2002-2007Supervised and Trained (10 20) Security Officers. Skilled in Rapiscan X-ray machines, Passenger Imaging Equipment, Explosive Trace Detection, Passenger Screening Wands, Metal Detectors, Two-Way Radios.Worked screening checkpoints at Reagan National Airport (DCA)-screening of passengers, baggage, and/or cargo.Filed incident reports and information with Law Enforcement Officers and attended court as needed. Approved leave requests for Employees in conjunction with HR Dept.Engineering Management Concepts / Arlington, VAStaff Specialist,2001-2002Served as an Administrative Assistant for Clients (Contractors/Government). Scheduled meetings and travel arrangements. Served as a Monitor-Office Documents/Files for Contractors.HR On-Boarding Process* Payroll/Timesheets* Document Reviewing*Inventory Control* Customer Relations*Conflict Resolution*Meetings Planning* Travel Arrangements*Security-Protective Services*Data Analysis* Security Access EquipmentTechnical Skills: Microsoft Word * Excel* PowerPoint * Outlook * Access |
