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|Street Address N Banbury Rd. | ||Noblesville, IN Street Address |(C) PHONE NUMBER AVAILABLE || |EMAIL AVAILABLE |Distribution Center Manager with more than 15 years experience inlogistics, warehousing, customer service, operations and distribution. Astrategic leader with a successful track record of building andtransforming organizations and processes to achieve service, quality andcost goals. Excellent team building skills, broad cross-functionalexperience and exceptional interpersonal skills.Core Competencies: . Supply Chain Management . P&L Management . Structured Strategic Thinker and Problem Solver . Lean Manufacturing . Implementation of Various Warehouse Management Systems . Big Box Distribution Center Experience including furniture, electronics, appliances, and bedding.Work ExperienceKabloom Corp.: a technology-driven global gifting company with superiorquality flowers, plants and gifts and the convenience of ordering fromstores, online at KaBloom.com and via select third-party online platformsincluding Amazon.com.Director of Operations, Cherry Hill, NJ (July 2018 - Present) . Responsible for contributing, assessment and carrying out supply chain process improvement initiatives to drive cost savings, improve operations, and boost customer experience. . Responsible for creating processes and procedures for third party fulfillment centers to follow. Work with IT team to develop & maintain different dashboards and performance repots. Develop service level agreements for the third-party fulfillment centers with incentives to improve performance matrix. . Manage day-to-day performances of all third-party warehouses. . Develop basic training programs to achieve best performances from third party warehouses. . Point person and leader of the cross-functional teams including procurement, planning, logistics, quality control, customer service, marketing and finance. . Responsible for developing budgets, performance reviews of third-party warehouses and manage inventories.SIMOS Insourcing Solutions LLC: a customer-focused, results-oriented labormanagement firm. SIMOS specializes in streamlining the way organizationswork with contingent labor and high touch environments.Operations Manager, Bethlehem, PA (April 2016 - 2018) . Recruit hire and train new employees for Walmart.com implementation and start-up operations in two, one million square foot Walmart distribution centers in Bethlehem, Pennsylvania. . Involved in training employees in procedures and processes for the distribution center. Trained employees in both big box non-conveyable pick to voice product environment and small parcel pick/pack in Matrix/Module environment. . Construct daily flow plan based on available workload and control work releases to various departments. . Direct work cell supervisors in their daily tasks and manage a team of leads and hourly associates. . Maintain levels of service for inbound and outbound operations. . Ensure accurate systemic and physical receipt of inbound and/or outbound inventory including documentation of exceptions, record keeping, put-away and data entry. . Maintain productivity, quality and safety standards and keep system workload in balance. Operations Manager, Elwood, IL (October 2015 - April 2016) . Responsible for managing order fulfillment for SLA and replenishment and site-to-store Walmart.com distribution business. Drive continuous improvement in all areas of the operation and establish an unequalled level of service to internal and external customers. . Managed cross-functional departments in order picking, replenishment, put away, receiving, and television over boxing for high volume Walmart.com fulfillment distribution. . Helped improve order picking productivity in a three-month period by 10% by organizing assignments and workflow among order picking. . Managed reach truck drivers to meet company peak season productivity levels for performance.Interline Brands, Inc.: a national distributor of maintenance, repair, andoperations (MRO) products.Operations Manager (2014 to 2015) Responsible for the operations of a 125,000 square foot distribution center, 55 warehouse employees, 25 drivers, fleet-management, over 30,000 sku's, and quality control, inventory control, in a pick/pack operation. . Directed day-to-day warehouse activities in order filling, stocking, shipping, receiving, and inventory control. . Managed and monitored supervisory and warehouse personnel work assignments, work flow, performance and work standards, accuracy and productivity. . Maintained budget and work towards achieving objectives and warehouse performance goals. . Responsible for the maintenance of warehouse power equipment and repairs, warehouse security, safety programs, and workers' compensation reporting and all OSHA local and state regulations. . Assisted in the development of TQM and Lean initiatives including ongoing evaluation of quality issues in delivery of products, integration of interdepartmental quality issues, and employee focus on training on improving delivery services to customers.Power Stop LLC: a leading distributor of car parts, including brake pads,rotors, calipers and hub bearings.Operations Manager (2013 to 2014) Responsible for the operations of a 153,000 square foot distribution center, 100+ employees, and the inventory, order fulfillment, shipping and receiving areas; reported to the President. . Improved labor cost per package by 30%. . Decreased total overtime spend by 57%. . Improved physical inventory procedures and processes netting an increase in parts inventory. . Established an inventory locator system that automated the ability to store and track overstock inventory. . Increased the warehouse space by more than 50% through establishing processes for organization, better storage, and increased racking space. . Utilized the SBC Solutions ERP system. . Developed kitting system to group parts into packaged solutions to improve picking productivity and storage.S.P. Richards Co.: a subsidiary of Genuine Parts, is a leading distributorof office supplies and other business products, including furniture,computer accessories, office machines, cleaning supplies, and break roomnecessities.Operations Manager (2011 to 2012) Reported to the general manager and was responsible for all facets of supply chain including the 200,000 sq. ft. distribution center facility, its 60+ employees, inventory, customer fulfillment, and logistical sales support. . Set goal standards and improved the operation performance measurements in quality, productivity, and inventory accuracy. . Managed all capital assets including conveyor and sorting systems to ensure safe operation, quality condition, and optimum performance. . Developed and trained management team, instilling an employee involvement management model. . In conjunction with the general manager, assumed P&L responsibility. . Responsible for customer satisfaction and problem resolution. . Set up second warehouse location (65,000 sf) for storage and order fulfillment of office furniture. . Utilized the Manhattan's PkMS Warehouse Management System.DesignPac Gifts LLC: A $50 million wholly owned subsidiary of 1-800-flowers.com and is a full-service product development and productioncompany that provides a range of food products and liquor gifts. 250,000sq. ft, Safe Quality Food certified facility.Fulfillment Operations Manager (2009 to 2011) Reported to the Vice President of Operations and was responsible for managing all order fulfillment processes for direct-to-consumer Internet and call center orders for 1-800 Baskets brand of 1800Flowers.com. Oversaw the inventory, order fulfillment and process management of 16 drop ship vendors who shipped gift baskets for the 1-800 Baskets brand. Managed up to 350 employees. . Assisted in the development and execution of strategic plans for 1-800 Baskets order fulfillment operations. . Led order fulfillment and distribution for $22M E-commerce start-up division. . Developed tactical plans for daily execution of anticipated demand, production, and inventory control. . Responsible for defining fulfillment process flow to optimize system capabilities, improve service and reduce cost of inventories. . Lean Manufacturing production experience. . Implemented the Sterling WMS for order and inventory management and improve data integrity. . Responsible for managing inventory of finished product in coolers, freezers, and warehouse storage and individual components at 16 drop ship vendors located throughout the country. . Worked with the Production and Marketing groups to ensure the best possible quality gifts were being developed and forecasted for the E- Commerce direct to consumer business. . Directed shipping and fulfillment of over 180,000 orders per year and 120,000 orders from drop ship vendors. . Experienced with BAAN ERP systems, Oracle Inventory Systems, WMS, and RF scanners. . Experienced with inbound logistics and cost savings from importing of intermodal containers from overseas.Phillip's Flowers and Gifts: A $21 million florist with 8 Chicagolandretail locations plus a Central Design Center. Phillip's ranks in the top1% of florists in volume and sales nationwide. The Central Design Centersupports the 10 store locations with product and delivery and does 60% ofthe company's business. The facility was 120,000 sq. ft.General Manager, Central Design Center (2006-2009) Reported to the President of Phillip's with responsibility for the management of seven departments and 100 employees. Due to declining sales, this position was eliminated. . Increased annual revenue by more than 5%, with 9% profit on gross sales in the company's biggest division. . Through Kaizen, improved the performance measurements of the retail, production design, and delivery departments by 10%. . Coordinated and directed the hub and spoke delivery model on distribution to the retail stores, resulting in elimination of the delivery labor. . Directed mass production and purchasing of gourmet, candy, and fruit baskets for retail order fulfillment. . Improved COGS over 8% by reducing purchases of fresh flowers and reducing waste. . Increased productivity and storage by building a delivery cooler. . Through the use of Kaizen, continuously improved methods, created efficiencies, reduced man hours, and improved performance outputs by more than 10%.Aronson Furniture Company: A $50 million company that sold householdfurniture, electronics and household appliances with 11 Chicagoland retailstore locations and a 200,000-square-foot RF controlled distributioncenter. Aronson filed for bankruptcy and dissolved in 2006.Warehouse General Manager (2004-2006) Reported to the President of Aronson and was responsible for all warehouse operations in a union environment. Managed order picking, receiving, replenishment, assembly, loading teams, inter-store transfers, and assisted with inventory control. . Improved processes and organization, made physical improvements inside the warehouse and with personnel attendance and performance. . Implemented various GERS warehouse management system modules for inventory management. . Made receiving improvements to accommodate more inbound merchandise and warehouse space. . Eliminated $50,000 in damaged and discontinued merchandise from the warehouse in less than three months. . Negotiated inbound logistics pricing; containers with furniture purchased overseas. . Aggressively increased cycle count to improve inventory accuracy while with retail furniture companies.Harlem Furniture: Harlem has 15 retail store locations and a 400,000-square-foot RF controlled distribution center.Assistant Distribution Center Manager (2002-2004) Reported to the Distribution Center Manager and was responsible for operations that included seven managers, 62 owner operator delivery drivers, and 200 warehouse associates. Oversaw order picking, receiving, assembly, prepping teams, replenishment and inventory control. Responsible for troubleshooting computer problems related to inventory and operations. . Improved processes and organization. . Experienced with inbound logistics and cost savings from imported intermodal containers. . Implemented various GERS warehouse management system modules for inventory management. . Aggressively increased cycle counting to improve inventory accuracy while with retail furniture companies. . Provided RF label product training to ensure better inventory control. . Coordinated load planning and allocation of delivery trucks daily. . Responsible for initiating damage and service issue claims with third party carriers. . Executed cross-docking function reducing the amount of merchandise handled by 20%.Shaklee Corporation: A multi-level marketing distributor whose niche inthe consumer market is nutritional products and vitamins.Distribution Operations Manager (1998-2001) Reported to the Vice President of Operations. Managed the operations of Shaklee's largest national distribution center facility, 150,000 sq. ft. and 150 employees, generating 43% of its corporate revenues. Key member of the distribution transportation team responsible for inbound trucking to distribution centers and outbound freight. By implementing Kaizen methodology, orders processed faster and reduced labor expenses. . Improved inventory accuracy to less than 1% on $8 million inventory. . Implemented and developed a Mail Manifesting System which saved $64,000 in delivery confirmation charges and became first vendor in Bedford Park to electronically transmit a manifest daily to USPS. . Oversaw customer service department in call center environment. . Directed UPS and USPS small package shipping with UPS costs exceeding $2.8 million and postage charges exceeding $1.8 million annually. . Originated relationships with USPS to get label approval, bar coding approval, scale certification, and electronically wired funds for postage into a central Post Office account to cover three Shaklee locations for priority mail postage. . Directed order fulfillment and kitting for Shaklee's personal care product line and worked with outside manufacturers to get personal care products manufactured and shipped into the distribution centers. . Participated as a key contributor and troubleshooter to the marketing and packaging departments to resolve departmental issues for Shaklee's nutritional and personal care product lines. . Cut costs on supplies, equipment, and services by $200,000 by changing various vendors. . Improved customer satisfaction, efficiency, and frequency of product delivery by sourcing and selecting a new LTL delivery system for the Chicagoland area, while managing full truckload and LTL shipments. . Used IBM AS/400 operating system. . Implemented the Warehouse Advantage 4.0 warehouse management system at new location in Ohio. . Team member of operations group that transitioned closing of Chicago facility and opening new distribution center.EducationDePaul University, M.B.A., Operations ManagementUniversity of Illinois, B.A., Mass CommunicationsCertificationsLean/Six Sigma Green Belt Certified, Six Sigma StudyCertified Associate Project Management, Project Management Institute |
