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Click here or scroll down to respond to this candidateCandidate's Name
LINKEDIN LINK AVAILABLEStreet Address Wendy Oaks Way PHONE NUMBER AVAILABLELoganville, Georgia Street Address EMAIL AVAILABLEQA / TEST MANAGERAccomplished multilingual QA / Test Manager with over twelve years of experience working with Telematic technology for a multinational telecommunications company. Strong background of Automation testing, business and system analysis, and proven success in optimizing processes to increase efficiencies. Partners well with Operations, Engineering, management and offshore teams. Preform UAT testing, Test the functionality of software during all stages of development. Core competencies include: Software Automation testing QA Methodologies, Standards, Best Practices Test Plans / Test Case Designs Software Development Life Cycle (SDLC) System Documentation Defects Tracking and Management Requirements Analysis Multilingual (English / French / Haitian Creole)TECHNICAL SKILLSSiebel, SQL, Middleware 10g & 11g, TOS, ALM, JIRA, PLM, Top Team, Oracle Application JSON, REST APIs, HTML, SalesForce, IVR, CCA, Sieble, BRM, Microsoft test Manager, Microsoft Office Product Suite, putty, Wire shark, Micro Service, Kafka, Morpheus, Dinotrace, Eclipse, Soap UI, ContiCom, MotoCom, TCU Firmware, Head Unit Configuration and Coding, OMA DM Server, GUI, Web-based, Selenium, API testing, Jenkins, JAVA Application and Software Testing on Windows and UNIX SystemsEXPERIENCEExpect SVC / Landis+Gyr 8/2018- PresentSenior SQA Lead Engineer at Landis+GyrDesign, and execute automation test cases, run test scripts and create test strategies for new Firmware releases, communicating with others regarding any issues raised during test case execution, Testing Log all defects & track all defectBuilding & debugging automation test cases using Microsoft test manager,Debug and characterize defects.Supervising and delegating work for six off shore resourcesPerform regression testing for each major and minor release to certify application after enhancement applied to the software or its environment.Log, track, communicate and validate software changes.Experience in leading a testing team, assigning and tracking tasks provided to team membersSelf - motivated, team-oriented individual with strong problem solving abilitiesStrong in analyzing business requirements and specifications and development of test plans, test scripts, test cases and executing themGood understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life CyclesFamiliarity of Quality Assurance standards, processes methodologies and strategiesVerizon Telematics, Dunwoody, GA 2008 2018Lead Quality Assurance Test EngineerHelp to merge 3 business units into one. Lead high level, high impacting projects that would impact the entire business.Implemented department processes and procedures including hiring, training, leading and mentoring domestic and international QA resources. Successfully localized US processes for International usage. Focusing on the requirements best practiceLead team with merging 3 CRM tools.Lead dynamic team to decrease client churn and increase retention.Process improvement across all departments and all locationsReview and analyze requirements and develop and execute automation acceptance and regression tests to verify business and technical requirements are met.Mentored and lead a positive, productive, effective and diverse teams.Designed, Created implemented and maintained all department process, procedural and work instruction documentation. This included the companys corporate quality QSP2 + years of experience as a QA in Salesforce CRM application, mainly with Leads, Contacts, Accounts, Cases, Campaigns, Opportunities, Orders and Services entitiesMore than 10 years of experience as a QA in CCA, IVR, Siebel CRM application like Siebel Marketing Account, Opportunity, Contact, Asset, Product, Pricing and Order management/fulfillment modules.Experience in both manual and automation testing with Quality Center, ALM and QTP tools. Experience working with SQL queries to perform the Database testingExperience in developing test plans, test cases, defect logging and deploymentActively involved in GUI, Functional, Integration, System, Regression, End to End testing, User acceptance, and Database testingTest software, system and subsystem integration on Chrysler, Mercedes-Benz, Nissan, and Volkswagen Telematics.Design, develop, and execute test plans, test cases, requirements traceability, test scripts and test strategies for software products, communicating with others regarding any issues raised during test case execution.Execute tests and document test results to ensure functionality of product software.Working and delegating work to the off shore resourcesLog, track, communicate and validate software changes.Participate in code, functional specifications, requirements, test documentation reviews.Participate in Waterfall development and Agile (Scrum) development projects.Lead testing efforts that included effort estimation, coordinating test activities, working with cross-functional teams, and reporting project status to upper management.Debug and characterize defects.Provide detailed configuration and analyze user and system requirement documents, prepare test plan documents with test scenarios.Provide product support by resolving customer issues.Perform cross-platform validation for new functional enhancements.Perform regression testing for each major and minor release to certify application after enhancement applied to the software or its environment.Organize and participate in test plan / test case peer review meetings and communicate findings.Instruct and support field technicians in hardware / software integration testing to complete successful TCU Firmware upgrading projects.Write SQL script to run queries and performing data validationUsing web API to run customer integration testingOTHER RELEVANT EXPERIENCEFlight Dispatch, British Airways, New York CityEDUCATIONBachelor of Arts Political Science and Economics, State University of New York,College of Old Westbury, Westbury, NYAssociate Airframe and Power Plant, College of Aeronautics, Queens, NYLANGUAGES. English, French |
