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Title Social Media Customer Service
Target Location US-AZ-Goodyear
Email Available with paid plan
Phone Available with paid plan
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Street Address  South 151th Ave.Goodyear, AZ Street Address
Tel: PHONE NUMBER AVAILABLE Cell PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary: Hands on director with extensive operations leadership skills,and unmatched communication skills. Overseer of daily operations, including core business functions such as customer service, leadership, project management & training. Creator of high-performance teams, cross-training employees and navigator of a goal-focused environment. Continuously improving processes for the best results possible.Leadership Transportation Operations Project Management Personal Development Public Relations Media Training Bilingual Automotive Experience Sales Project CoordinationFleet and Equipment Management Negotiator Content Writer  Collaborative TeamworkPROFESSIONAL EXPERIENCEKrisis Company. Jan.2018-PresentDirector: Leader of multi-faceted Crisis Media management Media, Leadership & Public Relations curriculum and education. Trainer of personnel in seminar form to be better leaders, business professionals, Sales professionals of all levels, Public speakers and teachers. Instructed corporations as large as two-thousand on how to handle media inquiries & representing the interest of a company with media statements & releases. Teacher of one-on-one class of development and leadership.Key Accomplishments:Through one-on-one training one podcast company rankings jump into the top ten of podcasts in U.S.Taught five thousand students in both the U.S & Canada in the years 2018 and 2019JW CONSTRUCTION SUPPORT Sept.2015- Jan.2018Non-Profit Religious Organization681 Morrow Road, Forest Park, Georgia 30297Project Coordinator: Coordinator of business & humanitarian services for both natural and man-made disasters. Innovator of all construction budgeting both for permit and professional services as well as the actual construction budget. Organized all meetings for Design, site preparation for the renovation of an existing building, and building of new buildings. Presided over the real estate team for research and purchase of land to be used in construction.Key Accomplishments:Executed from start to finish within one year the renovation of three building simultaneously in three different areas in Georgia. All projects were over three-hundred thousand dollars in scope.Ensured consistent operations with all construction crews by authorizing standard safety procedures, all three projects were accident-free environments.FIDELITY TECH SOLUTIONS Sept.2013- Sept.2015IT Consulting Firm3402 Juniper Court, Rowlett, Texas 75088Quality Control Analyst: Directed a team of five in reaching target niche audience by means of social media, online engagement and Fidelity Tech brand solutions. Spearheaded a new niche of multi-language translation services for some of our international clients. Web content writer for both online companies: Fidelity Tech & Article Builder.Key AccomplishmentsForged a three- year contract with Major League Baseball with one of our IT solutionsIncreased website viewership by 22% because of the multi-language translation serviceWATCHTOWER NEW YORK  Jan.2008-Sept.2013Non-Profit Religious OrganizationVehicle Fleet Supervisor - CEO of all automotive purchase negotiations, sales, management & maintenance lifecycles for a fleet of six-hundred both in the state of New York and the contiguous fifty states. Represented the Watchtower organization in all face to face meetings with government and state officials, answering all inquiries on trucking, Risk Management and hauling protocols. Facilitated all dispatch for vehicle repair to be done by twenty member team of automotive technicians. Coordinator of all maintenance fleet repairs for truck, trailer and car fleet also with equipment.Key AccomplishmentsIntegrated a vehicle fleet of six-hundred under one system which was running smoothly after only six monthsProduced metric to increase trucking, hauling, permitting, in the state of New York for Watchtower.EDUCATION/TRAININGRobert Morris University Communications (1993-1994)Chicago, IllinoisLinguistic Alliance Certification for English/Spanish Interpreting in:Professional Development; Skills Building, Concept ApplicationCultural Competence; Ethics; Medical Industry Basics;Medical Terminology & Anatomy (2015)JT Foxx Public Speaking, Coaching & Leadership CertificationTwenty five years of Public Speaking & company representation experience

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