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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , USAEMAIL AVAILABLEPHONE NUMBER AVAILABLE/ PHONE NUMBER AVAILABLEUS CitizenOBJECTIVE:I am looking for a position where my 20+ years of experience as an IT Support Specialist with extensive experience in a technical office environment and proven track record of teamwork and attention to detail. Major strengths include troubleshooting and break-fixing the hardware, customer service, office technology, and task management organizing and coordinating a variety of tasks simultaneously. Persistent performer who maintains high morale and a sense of humour even under the most strenuous of circumstances.SUMMARY:Installed, updated, and repaired PC software and hardware especially with Dell desktops, laptops, and printers.Diagnose internal disk, memory, Wi-Fi and video card installation and replacement and Break/Fix broken Laptops PCs, Repair and replace various major and minor hardware components such as motherboards and keyboards.Design, implement, and deploy small business LAN and WAN solutions using Cisco routers/switches and Windows 2003/XP.Ready to travel for the required miles per week and has a reliable vehicle with a driving license and insurance.Will have no problem with background and drug test.SKILLS:Perform on-site hardware replacements and repairs of Dell branded laptop, desktop systems and Printers.Hardware repairs of laptops and computers.Software troubleshooting and break-fixing laptops.Network configuration.Setup virtual machines and Windows and MacOS software installation.Provided technical support to customers by phone, e-mail, ticket system, or onsite.Serviced computers and networks for residential and small businesses.Service calls consisted of computer hardware troubleshooting and repair.Break-fix complex problems into solvable segments.Replaced hardware components in desktop computers in a professional environment.Installed, configured, diagnosed, and troubleshoot computer networks.Building custom computer systems.Installing and/or configuring software applications.Good oral and written communication skills.Positive work attitude, with exceptional work ethic.Ready to travel for the required miles per week and has a reliable vehicle with a driving license and insurance.PROFESSIONAL QUALIFICATION:Deloitte Oct 2009 - Feb 2019IT Desktop AnalystProvide technical support to computer users both on the telephone and face-to-face with a concerted focus on a Service First Customer Support approach.Responsible for prompt resolution and reporting of assigned customer problems and requests.Troubleshooting computer hardware issue and virus removal.Installing and replacing laptop screen, motherboards and RAMs.Changing all the damaged peripherals of computers.Provide hardware and software setup and support including.Installation and support of firm-standard images and software.Computer hardware troubleshooting and repair.Troubleshooting application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting.Printer and copier interface troubleshooting.Testing and evaluation of both software/hardware.Provide technology training classes on a regular basis.Actively participate in Technical Services day-to-day operations.Resolve schedule conflicts and emergency customer support.Determine and recommend, as needed, the procurement of appropriate products and components.consistent with the organization's needs and in coordination with the Technology Services standard purchasing guidelines.Perform a variety of support activities including inventory, and coordination with outside technology vendors.Provide off-site technology support at Deloitte engagement sites located in the DC area.Participate in various Regional and National Technology projects and deployments.Overtime hours, weekend hours and on-call hours.Provide off-hours coverage and emergency support.Datatel, INC Oct 1997 Feb 2009Desktop Support SpecialistResponsible for providing technical support to the Datatel user community in the areas of desktop equipment, including system configuration, troubleshooting, security, resource monitoring, and development of specialized support programs.Answers, assesses, and appropriately prioritizes service requests received regarding IT related issues.Performs diagnostics with user to collect information about problems.Analyses performance issues, determines cause or source of malfunction.Deploys new software and hardware and procedures that are thoroughly tested and fully operational.Assist in supporting LAN/WAN and Telecom tasksProvide off-site technology support at Datatel engagement sites located in the DC areaParticipate in various Regional and National Technology projects and deploymentsOccasional travel.Responsibilities included troubleshooting network problems and maintaining appropriate inventory control and documentation for all material received and shipped.Performed high-level network administrative duties as assigned. Arrange for receipt of equipment, storage and placement of ADP hardware, software and supplies.EDUCATION:Business Administration2 years at Stratford UniversityReferencesCasandra Belly PHONE NUMBER AVAILABLE DeloitteEbrahime Jobe PHONE NUMBER AVAILABLE PNC BankDennis Sumlin PHONE NUMBER AVAILABLE Deloitte |
