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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Open Field Dr.Garner, N.C Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLENetwork AnalystTechnology Support Technician and personal protection-oriented professional who consistently demonstrates the latest in desk top, support networking, and customer services. Dedicated to configuring, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile device, phones and another computer and telecommunications equipment. I was valued for effectively resolving challenges.Active U.S. Government Security ClearanceCORE COMPETENCIESHardware/Software troubleshootingLinux AdministrationDHCP ServerTCP/IP ConfigurationVPN and remote dial-in usersNetwork Virtualization AdministrationiCloud Computing ConceptsCommand line interfaceVMwareExperience with managing, configuring, and troubleshooting AAA in a lab class setting 6/mosKnowledge of AAA, 802.1x, EAP protocols, Familiar with TACACS+, and other essential authentication/authorization methods 12/mos in a lab settingExperience with Layer 2 & Layer 3 networking 24/mosUnderstanding of Linux 4/mosKnowledge with packet traces and Wireshark 3/mos in a lab settingCERTIFICATIONCompTIA A+EDUCATIONBachelors in Cyber Security Networking at ECPI University graduated June 2017GPA: 3.63/4.0sECPI University4101 Doie Cope RdRaleigh, NC. 27613Associate of Science Degree at ECPI University graduated April 2016Network SecurityGPA: 3.50/4.0sECPI University4101 Doie Cope RdRaleigh, NC. 27613PROFESSIONAL EMPLOYMENTApex Systems, Overlook II Suite 200, 4870 Sadler Road, Glen Allen, Virginia 23060, 03/11/2019 to present, Erik Nelson, Direct: 804-292-7297 Fax: 804-545-7701Providing help desk support for the networks, web applications and software/hardware.Windows / NMCI / NGEN environment, Active directory, End users computers, Account Activation, run PKI script, Outlook soft, CAC/Certificate.Network Analyst 1, Temporary Solutions, 2321 Crabtree Blvd, Suite 110,Raleigh, NC, 09/2018 to 1/2019, Lisa Needham, PHONE NUMBER AVAILABLEAssessing the communications network system and software needs.Resolving network and communications operational problemsWorked with the Power Edge R730 Server.Desktop support and Networking involved the installation, maintenance, deployment and repair, configuration, and troubleshooting.Level 1 Analyst IT Help Desk Support, HCL America-Cary, NC USA,1100 Regency Parkway, Cary, 6/2017 to 12/2017, Gregory Moore, PHONE NUMBER AVAILABLEAccepted and registers approximately 30 Service Calls daily.Classify Service Call According to the specified optionsRefer Service Calls to the appropriate Resolution Owner Support GroupTracks the progress of an owned Service Calls during entire lifecycle (from start to end register to close) to ensure that it is resolved within the agreed Service Level AgreementInformation Technology ExperienceInformation Technology Specialist, Volunteer Program, 508 Fulton, Durham 27705, Durham, VA. 6/2016 to present Steve Stanfield, (919) 810-4569 over, Durham VA Medical Center OI&TDaily duties include:Troubleshooting end-user computer application and /or network connectivity problems in person or in/outbound calls. Always paying attention to details.Troubleshoots network printers, scanners, fax machines, desktops, laptops.Perform virus scans. Disk recoveries, server, and disk backups, installations, personalizes, and issue computers and peripherals to end-users. Conduct inventory of IT equipment on hand. I assist in gathering information to respond to client questions and reported problems.I have diagnosed, resolved, order, and replaced parts in computers.Troubleshooting Telecommunication SystemI did about 500 hours in the Volunteer Program as a desktop support technician at the Durham VA Medical Center OI&T section. I provided customer service support for most computers users at the Durham VA Medical Center., Information Technology Specialist (Work Study-Program) 2/2015 to 6/2016, Mavis James, PHONE NUMBER AVAILABLE, Ext 7900, 508 Fulton, Durham 27705, VA Medical Center OI&T Department.Daily duties include:Conduct inventory of IT equipment on hand. I assist in gathering information to respond to client questions and reported problems.Provides assistance to employees performing information-processing tasks. Apprises supervisors of progress of tasks, identify problem areas and recommends solutionsHandled technical troubleshooting within an environment, including system crash, slow down and recoveries.Engage and tracked priority 1 issues.I have diagnosed, resolved, order, and replaced parts in computers.Securitas Critical Infrastructure Services (SCIS) Morrisville, NC, 6850 Versar Center, Suit 301 7/2012-11/2016, Site Lead, Perry Williams, PHONE NUMBER AVAILABLE,Supervisor security officers act to ensure that all post orders are followed, that established rounds are completed, and that reports are filed.Train Security Offices and other company s and others personnelAssist in the submission of payroll and personal information to the companyOral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriatelyU.S Navy, Configuration Management USS George Washington (CVN 73), Yokosuka, Japan 4/2010 3/2011, Noel, Anguiano, PHONE NUMBER AVAILABLE, 9/16/2000.Configuration Management includes: plans Identification audits, control, status accounting, it involves interaction among contractor program functions such as system engineering, hardware/software engineering, specialty engineering, logistics, contracting. Tracked priority 1 issues. Tracked all equipment on the ship from cradle to grave. Troubleshoot hardware and software issues Configured computers software |
