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Click here or scroll down to respond to this candidateCandidate's Name
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Email: EMAIL AVAILABLE Mobile: PHONE NUMBER AVAILABLEApplicationsMicrosoft Office Suite, (Access, Excel, Word, PowerPoint, MS Outlook), Lotus Notes, Sharepoint, PhotoshopPark Nicollet 9/2019 6/2019Radiology Information ServicesCustomer service; taking requests over phone accurately and fulfilling in a timely manner.Assisting patients to understand the system; demonstrate compassion when needed, turnaround timeROI: processing of radiology films to clinics/hospitals.Ensure accurate and legal aspects of processing, i.e., parent request, guardian or legal firm.Working with all ages of patients with varying healthy concernsAnalysis of data; decision making regarding radiology imagery in conjunction with patient recordsKnowledge of HIPPA and Federal privacy regulations with ability to applyEnsuring complete and accurate requests for hand-off to team members.Able to multi-task: answer phones, take instructions, and process requests.Requires decision making and judgement with requestsInterim Health Consultants 1/2018 9/2018ContractorHospice and healthcare: cover for phones, field calls for nurse on duty, messaging, file cleanupChannel hospice calls to appropriate party on duty.ROI: processing of radiology films to clinics/hospitals.Ensure accurate and legal aspects of processing.Knowledge of HIPPA and privacy regulations with ability to applyTake orders on phone within defined parameters for hand-off to team members.Customer Service: able to handle difficult customers, customers who do not understand the medical processAble to multi-task: answer phones, take instructions, and process requests.Requires decision making and judgement with requestsDitech Financial, St. Paul, MN 07/2014 12/05/2017Financial Analyst**Company has filed Chapter 11; downsizing locations from 11 to 4; St. Paul has been selected to close.Administrator for 2 databases; capturing project activities and laborMaintain high level of organization in updating databaseDetermine priorities of the workloadAble to archive documents per standards for easy retrievalArchive records from previous years, ensure readily accessibleCustomer Service: address issues with application, projects and reportingData comparison: different reports and/or multiple spreadsheets of data, organize, consolidate and validate.Crisis control: recognize issue, report, facilitate issues, coordinating with onsite technicians and third party vendor.Daily data maintenance and updates; ensure accuracy of data.Scheduling meetingsUnitedHealth Group OPTUM Technology, Plymouth, MN 11/2008 04/2014Accouting ITAdministrator for Planview time tracking (3,000 resources).Troubleshoot for discrepancies of data, documentation and verification.Analyze data for integrity; utilize Peoplesoft, Frontier, Fieldglass, Contractor Express, and general ledger.Project setup; capitol, noncapital and government.Audited nightly and weekly scheduled data feeds for discrepancies against current Planview data.Daily reporting: used Access for downloading nine (9) daily reports, processed via Excel.Provided customer service, project assistance to managers and resources as neededTesting Planview for pilot and conversionOnboarding resources Peoplesoft to Planview, ensured resources were properly for data feedsInvestigate, research and respond to inquiries coming from many different business segmentsTechnical writing: created business procedures (for auditing) and instructions for use of PlanviewEducationDunwoody (NEI) College of Technology, Minneapolis, MN Information Technology Associate DegreeUniversity of Minnesota, Minneapolis, MN Bachelor of Science Degree, DieteticsVolunteer Work:Raptor Center, St. Paul, MN January 2018 Current-ensure the safety and welfare of the birds-clean cages-prepare food-provide tours; sharing knowledge of each bird-Federal compliance regarding the welfare of the birds |
