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Click here or scroll down to respond to this candidateCandidate's Name EMAIL AVAILABLE PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYEnthusiastic and hard-working professional who thrives in positive environments. A professional with a proven ability to work independently as well as part of a successful team, regularly exceeding expectations and set goals.SKILLSExceptional communication skills both written and verbal. Advanced skill-set in multi-tasking and succeeding under pressure. Experience with Microsoft Suite (Word, Excel)PROFESSIONAL EXPERIENCEYourCare Healthcare Plan - Buffalo, NYOutbound Call Representative Certified Facilitated Enroller July 2018 to PresentAssist NYS residents with renewing, enrolling and updating their application for health insurance through the Marketplace application. Accurately enter alpha and numeric data. Assist with explaining different healthcare plans to clients. Provide excellent customer service via phone, email (outlook) and in-person. Import necessary documents to add to the application process.Opusing, LLC @ Iron Mountain, Buffalo, NY March 2018 to May 2018Data Entry SpecialistEntered alpha and numeric data into software for various clients. Efficiently with 100% accuracy and 8,700 KPH speed enter correspondence. Assisted with document review prep for HSBC mortgage customers. Performed quality control work for documents.Office of Temporary Disability, Buffalo, NY March 2017 October 2017Clerical Data Entry ClerkPrepared source data for computer entry by compiling and sorting information; establishing entry priorities and reviewing data for deficiencies. Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete. Purged files to eliminate duplication of data. Resolved discrepancies by using standard procedures for resolution. Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures.Medical Answering Service Inc, Buffalo, NY December 2014 April 2016Customer Service Representative/DispatcherAnswered inbound/outbound customer care calls providing transportation for Medicaid enrollees. Utilized the city bus, taxi, group rides and ambulances to medical appointments. Effectively resolved customer concerns, using active listening, navigating screens, multi-tasking on the computer, by typing documentation while speaking to the customer. Earned senior privileges to process appointments and resolve issues.Health Research Incorporated @ Roswell Park Institute, Buffalo, NY March 2014 December 2014Telephone InterviewerContacted potential respondents by telephone and encourage them to complete an over-the telephone survey about public health issues. Utilized the rules of Scientific Integrity to complete telephone interviews. Asked detailed questions so that all questions could be answered. Performed data entry of all survey information.A&P Service Inc. @ Bryce Mental Hospital, Tuscaloosa, AL October 2012 November 2013Personal Attendant/Mental Health WorkerProvided 1:1 monitoring and personal assistance with assigned patient. Assisted with daily living activities as required and maintaining general housekeeping. Monitored patient's activity and behavior in 15-minute intervals while reporting on prepared documents. Reported status to upper management and relief personnel.James C. Poole Memorial Library, Eutaw, AL December 2008 November 2013Customer Service RepresentativeOpened and closed the facility. Assisted patrons and administrative staff with software applications and instructions to correctly operate computers. Answered phones, faxed, copied and scheduled activities in the meeting room. Collected and reported payments for late returns, faxes, and copies.EDUCATIONKaplan University, Online AAS in Human Services- February 2012 GPA: 3.95 |
