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Click here or scroll down to respond to this candidateCandidate's Name
Customer ExperiencePortage, MI 49024EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position with the ability to advance and gain higher education. In the knowledge that a good team requires many different skills in order to grow the business and help our Customers better and faster every day. Work ExperienceQuallity AnalystZagg-mophie - Kalamazoo, MINovember 2016 to February 2019 Product Processing of returned inventory Cleaning product. Testing product. Packaging product. Relief support for Receiving and Shipping.Computing Services Phone AgentProducts and Services - Magna, UTJune 2014 to September 2016Utah Provide excellent customer service to GeekSquad clients Advise on and up-sell Customers on other Products and Services. Support Inbound Calls and Remote Access to Client systems Accurately diagnose and assess client issue for best resolution. Technical Support CoordinatorVerizon Wireless - Hanover, MDSeptember 2012 to February 2014 Provide excellent customer service to VZW customers Advise on and up-sell Customers on other Products and Services. Support Inbound Calls and Follow-up Outbound Call Support Open and respond to Trouble tickets Provide all levels of service support. All Wireless services and devices. Support Web-Site related Inquiries. Resolved billing and customer service concerns. Assisted Leadership with floor support and processing escalations. Business Government Customer Operations - Phone Support Coordinator Verizon Wireless - West Valley City, UTAugust 2008 to September 2012 Provide excellent customer service to VZW Business customers Major and National Account Support (Business to Business) Handling technical issues and product support and sales Team Loyalty Champion: responsible for training peers on accessories to drive sales. Advise on and up-sell Customers on other Products and Services. Support Inbound Calls and Follow-up Outbound Call Support Provide Tier 2 Voice and support for all Wireless services and devices. Support Web-Site related Inquiries. Resolved billing and customer service concerns. Participated in Special Projects.Online BankerOnline Customer Support Wells Fargo Bank - Salt Lake City, UT November 2006 to May 2007 Supported online banking and bill-pay via inbound calls Assisted with the handling and research of Account Fraud. Advised and up-sold Customers on other Products and Services. Assisted with Credit Card, Mortgage and Billing and service problems. Technical Support RepresentativeConvergys - DirecTV Project - Murray, UTMarch 2006 to November 2006 Provided excellent customer service to DirecTV customers Advised and up-sold Customers on other Products and Services. Acted as the Final Point of contact in customer Resolutions. Supported Inbound Calls, E-Mail and Follow-up Outbound Call Support Provided technical support for DirecTV HD Equipment and Services Supported International Clients and Web-Site related Inquiries. Resolved billing and customer service concerns.2EducationAssociates in General StudiesUtah State University - Tooele, UTMay 2006Additional InformationSkills Internet Proficient Wireless Device Expert (All platforms and operating systems) Working knowledge of Mac OSx 10.6 forward. Working knowledge of PC's Windows 3.0 through Windows 10 Proficient in Business application: Microsoft Office. Excellent written and verbal communication skills. Types 50 wpm. |
