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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Charles Trl.McKinney, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryAs a veteran Systems Engineer with extensive data communications experience I possess the advanced skills required to manage the complexity of a large scale network. I have strong problem solving skills with the ability to rapidly learn and adapt to new environments. I am a highly training and focused administrator that can design and implement solutions in a multi-vendor client-server environment. I have good communication and leadership skills, a proven record of achievement and a can do attitude to take on new challenges to both advance the company strategic vision and to delight their customers. My 32 year career will show a consistent pattern or achievement and success.Professional ExperienceSenior Care Centers 5/13/2019- PresentSr. Systems AdministratorAuthored automation scripts for repetitive tasks.Supported the company cloud initiatives by migrating Azure AD accounts and Office 365 mailboxes, ensuring mail security, mail recovery and assured receipt of messages.Ensured system security by monitoring alerts and staying current with security bulletins.Assured system backups are functioning properly and tested per policy.Rolled out new systems on-time and per specifications.Made sure ticket queues are being handled in a timely manner.Delivered complex troubleshooting of network, storage and compute issuesProvide solutions, root cause analysiss and preventative measures for system issues.Participated in network, storage and compute management, administration and design activities.Acted as mentor teammates to increase the knowledge pool and foster technology adoption.Provided after hours support. Willing and able to work long hours and some weekend work as projects/tasks requiredJack Henry and Associates 11/2016 10/2018Cloud Services Systems EngineerProvided tier 3 operational support for cloud-based (PAAS, IAAS, SAAS) services in a multi-homed active/passive dual datacenter configuration. In my role, I managed IP telephony-based systems, private cloud service email delivery services, created virtual machines (VMs), maintained VM hosts and delivered overall VMware ESXi implementation and administration in a VMware 6.0 environment, created scripts and daily monitoring of systems.Created new mail services for JHA clients in the Jack Henry private cloud based service. In this role, I set up new mail policies and content filters for new JHA customers. I established mail encryption policies and settings as appropriate for mail content. Ran message tracking to troubleshoot mail delivered failures. Additionally, I manage host and recipient tables, destination controls and data loss prevention (DLP) policies.Expert with DNS, DHCP, and DFS, I Created DNS A, CName, MX and SPF records as required in support of Cloud based services.Set up, installed, monitored and performed troubleshooting of Windows server versions 2003, 2008, 2012 and 2016.Expert troubleshooting skills using built in Windows OS tools, such as Event Logs, Perfmon, Netsh { Change network configurationNetsh can change the current network configuration. The commandnetsh interface ip set address "Local Area Connection" static PHONE NUMBER AVAILABLE255.0PHONE NUMBER AVAILABLE}, PowerShell.Knowledgeable of Azure AD, Office 365 and migration strategies to the cloud. Knowledgeable of Cloud, Hybrid and on site Exchange.Knowledgeable of OneDrive, Yammer, Sharepoint and all Office applications in the cloud.Created new VMWare Virtual servers for the JHA Cloud service as required by departmental growth. Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts. Failed over Windows cluster resources from Active to Passive nodes in a cluster environment for scheduled maintenance and emergency changes. Deployed several VMs from Templates and customized their configurations as-needed. Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts.Created users and groups as required for cloud service in Active Directory. Created Group Policy objects. Checked Active Directory replication and maintained directory services.Wrote PowerShell scripts to automate routine tasks.Provide daily, weekly and monthly status reporting on all services within my scope of responsibility. Created custom dashboards in SCOM.CSRA (formerly CSC or Computer Sciences Corp.) (www.csra.com) 1/2015 7/2016Systems EngineerAs a Windows System Engineer, I provided Tier 2 operational support, server maintenance, and troubleshooting on both physical and virtual servers. This role was in support of a clustered Exchange 2010 mail organization made up of hub, transport and mailbox servers, a multi-domain Windows 2008R2/2012R2 Active Directory (Functional level 2008 r2) infrastructure and the Mobile Computing Environment (MCE) within the Transportation Safety Administration (TSA) network to create and maintain a mission critical, high availability environment.Received weekly requests from human resources to create new AD user accounts with email addresses, home directories and distribution/security group memberships in bulk. These bulk requests could range from 20 user accounts up to 200 accounts in a single upload using a powershell software utility. Provided second level (Tier 2) operations, maintenance and troubleshooting support to the Transportation Security Administration. These actions included remote desktop support to end users (as escalated by our Tier 1 support) for login/access (Common Access Card or CAC card) issues to Active Directory, network resources (file shares), applications and for mobile phone (iPhone) access issues. Additional actions included break fix (and emergency break fix) Requests For Change (RFCs). Break fix actions might include server reboots, Exchange outages or high mail queue thresholds, eFax service restarts and connectivity issues related to Good Mobile Server.Created user and shared mailboxes and distribution lists in an Exchange 2013 environment. Processed List Manager Requests (LMRs) to add or remove memberships to email boxes and distribution lists.Knowledgeable of Exchange CAS (client access servers), mailbox, hub, transport and edge servers.Knowledgeable of Active Directory Federation Services (ADFS) with working knowledge of federation trust, SAML tokens and directory replication and authentication between two forest boundaries.Experienced setting up DirSync (Directory Sync) between forests to replication AD objects.Volunteered to be the lead Engineer on my team to help coordinate activities related to an Active Directory migration project. The TSA Active Directory domain was the target LDAP directory of a migration effort to move user and resource objects from 4 trusted (legacy) domains, I provided direct hands on support to end users to migrate Active Directory user accounts while simultaneously maintaining access to legacy resources (such as email, file shares and applications.). This knowledge gained was in turn used to train and mentor my peers to support the project.Ran daily (and hourly) system checks on Active Directory replication, Exchange transport queues, Good mobile services, eFax server availability and others.Volunteered to develop and update Standard Operation Procedures (or SOPs). SOPs were a Word-based documentation vehicle to standardize the way all Engineers perform an action on the network. As a result of this update process, we reduced the errors and omissions caused by the Tier 2 Messaging staff by over 35%.Acted as Subject Matter Expert on Active Directory as it related to LDAP modifications, directory trusts and migration tools and resource management.Created new VMWare virtual machines as required.Created clones from existing VMsSagent Partners/CSC(http://sagentp.com/) (CTH) 7/2014 1/2015Systems EngineerMy role at Sagent Partners was the exact same position as CSRA. Sagent is a small business government sub-contractor that had been awarded a partial amount of the ITIP contract with the TSA. Their business model is to provide the necessary background check required for a government employee to obtain said Federal Government Secret Clearance. Once this is done, the onboarding process completes to bring an employee onto the contract. Sagents model is retain an employee for 6 months and then based on merit bring the employee over to the primary contractor. This was a six month to hire role.Nexus Systems Inc.(http://www.nexussystems.net/#) 10/2012 7/2014Systems Administrator/Network EngineerNexus Systems is an IT contractor to public schools in Louisiana and Mississippi. As a contract employee to the Webster Parish School system I configured and deployed LAN/WAN switches and routers, installed, maintained, resolved network infrastructure problems. Installed software and systems updates. Maintained, upgraded, and implemented improvements to the VMWare ESXi infrastructure. Expanded the schools existing network of servers with Windows Server 2012.Willis-Knighton Hospital(http://www.wkhs.com/Home.aspx) 1/2012 10/2012Infrastructure Engineering ConsultantThe Willis-Knighton health care system in the largest chain of hospitals in the northern Louisiana area. My role focused on the physical infrastructure of the network, which included Cisco and Nortel LAN switches, routers and servers. As a member of the hardware infrastructure team, I was involved a P to V (physical to virtual) server migration from physical Dell and HP servers to Virtual Machines that where hosted on VMWare version 5.5. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows NT, 2000, 2003, 2008, and 2012. Built, configured and deployed virtual machines and templates.Automated Freight Systems (www.afs.net) 1/2008 11/2011Systems AdministratorAFS is a provider of transportation and logistics to small business, selling discounted rates on major over the road trucking companies such as RoadWay and SAIA. In this role, I was the sole Systems Administrator, Engineer and network Architect on the network supporting the servers, Virtualization on ESXI, network, Direct Attached Storage, Exchange email system and security devices.Fossil Partners 5/2007 1/2008Network EngineerFossil is a leader in the fashion and clothing industry. As network administrator I worked within a team of network and systems administrators supporting the LAN/WAN infrastructure. During my time here, I collaborated on a project to remove older Cisco Catalyst LAN switches and replace them with Nortel Networks products.Sage Telecom 4/2005 5/2007Sr. Systems AdministratorSage Telecom was a long distance telephone provider selling service in 25 states at highly competitive carrier rates. As System Administrator, my responsibilities include Active Directory, MS Exchange, NetApp NAS storage arrays, Cisco LAN/WAN routing and switching, server hardware and server virtualization using VMWare ESXi.EducationDeVry Institute of TechnologyAssociate of Applied ScienceCertifications CredentialsActive Secret ClearanceITIL V3 Foundation CertifiedProfessional Skills:Microsoft server versions 2000-2016, Microsoft Active Directory, Microsoft Exchange versions 2000 through 2013, Microsoft SQL server, Microsoft IIS server, Cisco routing and switching, SPAM email gateways (Cisco, Barracuda), NetApp storage appliances, VMWare, Storage Area Networks, VoIP/IP Telephony, server hardware, network and system protocols, DNS, DHCP, Group Policy, Email systems (Microsoft and Cisco), PowerShell, SCOM/Squared UP, LAN/WAN |
