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Click here or scroll down to respond to this candidateCandidate's Name
Street Address W Pentagon PkwyDallas, Texas Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY:Customer Service Professional with over a decade of experience in Call Center environmentHighly skilled in customer relations; very effective communicator.Enthusiastic and able to motivate others as well.PROFESSIONAL EXPERIENCEHCL AmericaAnalyst03/2014- 12/2015Provided access to server farm via server console.Maintained system integrity by following accepted rules and practices.Updated alerts for outages, status, and redundancy.Supported FEDEX Helpdesk.Worked with AS/400.TEXAS INSTRUMENTS Inc.Customer Service Professional11\2009- 12\2012Assisted all callers to the EDUCATIONAL TECHNOLOGIES DIVISION.Provided quality customer service remotely via VPN connection to office.Answered customer/client request or inquiries concerning services, products, billing, equipment and report problem areas.Instructed callers on proper use of all supported handhelds/calculators, related accessories and computer soft wares associated with them.Responsible also for improving customer retention through programs and services provided to our customers.Initiated Remote Access provider group for the department.AT&TTier II Technical Support Agent02\2008 08\2008Provided support for various routers and network associated equipment.Provided technical expertise while delivering the highest level of customer serviceResponsible for inbound calls providing customers with technical support for UVERSE.Acquired IP Mapping skills with different LAN/WAN TopologyEDUCATIONSouthern Methodist University School of Engineering 2005Network Technologies Program |
