| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Catalpa RoadCleveland, Ohio Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESUMMARYExperienced financial services professional with specific expertise in research, customer service, quality and sales. A flexible, detail oriented associate who is customer and goal oriented and thrives in a fast paced, high volume environment. Adept at problem solving and working with teams.Quality ControlHigh InitiativeRetail SalesExcellent AttendanceAccount ManagementCustomer ServicePROFESSIONAL EXPERIENCEEvergreen Cooperatives 2011-PresentLaunched in 2008 by a working group of Cleveland based institutions (including the Cleveland Foundation, the Cleveland Clinic, University Hospitals, Case Western Reserve University, and the municipal government). The initiative is to create living wage jobs in six low income neighborhoods, known as Greater University Circle.Green City Growers- Cleveland, OhioAdministrative AssistantPrepare sales order using Intuit Quickbooks software system for the greenhouse staff to completeConvert sales order to invoices once the product is retrieved or deliveredCreate weekly reports for upper management to track sales, production, and labor costsAnswer multi line phoneProcess payments to vendors and from customersPrepare payroll for corporate accounting departmentLiaison between the Human Resource and Payroll departmentsAssist immediate management and employees with miscellaneous queries.Evergreen Cooperative Laundry- Cleveland, OhioPackerFulfill the customers order with clean and dry linenCount and complete the necessary paperwork to complete the deliveryWeigh individual carts before placing on truckInspect linen while packing cartsTrain new employeesJenny Lee, Inc. dba The Laundry Basket Willoughby Hills, Ohio 2009 2011Family owned Professional dry clean and laundry service in business for 18 years.ManagerAssisting customers with laundry needs; including, but not limited to, taking in and ticketing laundry, changing large bills; etc.Maintaining cash drawer to balance daily incoming moniesNegotiating with vendors to assure best costs for companyTraining new employeesConferencing with owners weeklyJ.P. MORGAN CHASE HOME FINANCE Cleveland, Ohio 2001-2008$20 billion global financial services provider serving all segments of consumer market, treasury services to individuals, firms and governments.Customer Care Professional, Call CenterAddressed inquiries of customers in a high-volume call center (30 employees) involving problems with current home equity loans.Resolved issues involving refinancing, balance transfers, personal information, interest accrued, payments, prime rates, advances and check orders.Processed payments and other account maintenance activities.Prepared loan documents and correspondence for home equity loans.Exceeded quality and productivity standards and was ranked among the top performers.Research AnalystResearched problems and prepared appropriate correspondence in response to customer inquiries (approximately 40+ daily) regarding statements and checks.Completed requested changes and corrections on customer accounts.Cross trained on all other departmental processes and assisted others as needed.Utilized proprietary software system, for data entry and check problems and resolution.Insured materials were correctly transferred from mortgage tracking to workflow.Consistently met or exceeded personal quota while maintaining daily quality & quantity reportsRecipient of Customer Services Research Department Teamwork Award.Awarded several Service Stars as nominated by customers and colleagues.Award several Quality Monitoring Honors for excellent service.Mailroom ClerkReceived, processed and distributed inbound correspondence.Ensured all materials and correspondence was mailed and shipped correctlyManaged workloads and schedules for the department.EDUCATIONAugust 2018 graduated with a Bachelors degree in Accounting from Independence University, Salt Lake City, UtahTECHNICAL SKILLSMicrosoft Word, Excel, Powerpoint Access, Outlook, Intuit Quickoboks, |
