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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Pacer DriveLandover, MD Street Address
PHONE NUMBER AVAILABLE (Home)PHONE NUMBER AVAILABLE (Cell)Email: EMAIL AVAILABLEQUALIFICATIONS SUMMARY: A highly creative, goal-oriented professional with solid computer analytical and programming experience. Demonstrated experience in computer systems management, analysis, and programming; database design, development, implementation, and management. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, that works effectively with staff and senior management in accomplishing objectives. That possesses exemplary communication and presentation skills.AREAS OF STRENGTH: Database design and development, computer hardware and software analysis and information technologyJOB RELATED SKILLS/COMPUTER SOFTWARE PROFICIENCY:SQL-2005/2012JSTARS (Justice Security Tracking and Adjudication Record System) an entilltak web-based applicationAvectra NetForum- 2005-2013iMISSalesforceJiraAgileMicrosoft Visual StudioMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft PublisherMicrosoft WordWord Perfect for WindowsHarvard Graphics for WindowsTyping Speed - 65 wpmDBase III/IVVisio, Professional (Business Diagramming Software)PROFESSIONAL EXPERIENCEThe Judge Group/KAA (Contractor)The US Department of Justice/Overseas Private Investment CorportionOffice of Personal Security (JSTARS)(Recipient of a Public Trust Clearance)October 2015 June 2019Data Analyst /System Technical SupportCreated queries using SQL Server 2005/2012 and manipulating the data using MS Access and MS Excel and MS PowerPointProvided custom reports and metrics according to the clients specificationsMonitored system for any block transactions and restoring system to full capacityResponsible for database starts and re-starts all servers associated with JSTARS application (3 servers)Strong analytical skills with the ability to connect, organize, analyze and disseminate significant amounts of information with attentions to detail and accuracyStrong communication skills; I am often called to present my finding or translate the data into an understandable document; I speak clearly and concisely when communicating complex ideasProvides Tier I, Tier II and Tier III technical software managing overall user support for JSTARS systemUsing SQL queries to find data anomalies and create scripts to correct deficienciesResponsibilities included providing technical support and documented work-a-round solutions of system malfunctions.Create reports and dashboards to desired specificationsSupport numerous teams and their reporting needsUtilize many reporting and dash boarding platforms for data presentationEmploy-R Solutions, Inc. Crescent SolutionsThe American Red CrossThe American Institute of ArchitectsThe Urban Land InstituteNational Association of County and City Health OfficialsNational Association of Independent Schools March 2011 August 2015Data Analyst /Specialist, Business System Technical SupportResponsibilities included providing technical support and documented work-a-round solutions of system malfunctions.Created and maintained charts, graphs, organizational maps and other manuals and/or automated documentation supporting the various managerial functionsCreated queries using SQL Server 2005/2012 and manipulating the data using MS Access and MS ExcelDeveloped policies and procedures for analytically reviewing and updating informational systems to reflect changes in operations, management and/or the organization structure; andManaged and directed the design, development, installation, implementation of system extraction errors and developed resolutions.Support staff in assigned project based worknetFORUM design, development, implementation, maintenance and support, and securityeWeb/login support and developmentAMS training/Advanced netFORUM Queries, Reporting and ExportsMembership support (netFORUM and Access Queries and reports, Data extraction, Member Invoicing)netFORUM Training for StaffBatch Reports (Bookstore accounting reports, netFORUM batch reports)Technical Assistance (Lost Passwords, Billing questions (bookstore and membership), Helping Members)Data updates (population, contact information, updates, special projects (MRC units, mailing lists, funds, etc.), e-mail bounce backs)Distribution list for managementBookstore managementAMS individual to Organization match upsMembership supportOther duties as assignedCarl Duncan, Esquire, LLC (Office Merger) February 2009 December 2010System Consultant:Provides Tier I, Tier II and Tier III technical softwareHardware and Network problem resolutionQuestion/Problem diagnosis and guiding users through step-by-step solutions in a on call or direct contact environmentCommunicated technical solutions in a user-friendly, professional manner; provided one-on-one end-user training as needed;Conducted hardware and software inventory for database maintenance and reporting utilizing SQL 2008 and Microsoft Access; and perform related work as required.NW Systems (Contracted to Army Corp Engineers Lockheed Awarded Contract) June 2008 January 2009Help Desk Technician:Provides Tier I, Tier II and Tier III technical software, hardware and network problem resolution to all Military Headquarters District computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment;Troubleshoot computer hardware, software or networkInstall new software on users computersClean, modify and repair computer hardware including monitors, keyboards and printersProvide good customer service to telephone callers, responding to email requestsCoordinated timely repair of PC computer equipment covered by third-party vendor maintenancePerforms minor desktop hardware repair for PC/Laptop computer equipment and peripheralsUnited Way of America June 2007 April 2008Database Manager/Analyst:Analyzed national data in order to arm the National Corporate Leadership Team (NCL) with focused strategies for best practices/next steps for the years corporate campaign.Maintain CRM System (Salesforce) to manage systems data integrity and accurateness. To create reports from Salesforce as requested for United Way Staff.Devised and managed recommended changes to Salesforce for better business processing practices.Created reports from past years to analyze trends and methodology for benchmarking techniques. Process NCL as well as non NCL reports for posting to the United Ways online intranet application for local United Ways processing of pledge allocationsPulled from various FTP locations third party processors pledge files and retrofit for configuration to United Ways intranet application.Developed and devised specific and detail oriented Microsoft Access queries to answer specific NCL senior staff pledge trending questions. Develop unique queries to process files from local United Way staff from MS Excel for posting to the United Ways intranet application in MS Access. Compile NCL company national pledge results for financial analysis.Designed significant data trending and monitoring queries to ascertain and measure financial NCL initiativesCoordination of statistical data for management reports to senior management and NCL staffIDEA (National Electrical Manufactures Association Office Merger) March 2006 February 2007Data Quality Coordinator: Help manage and operate IDEAs Industry Data Warehouse data quality program to advance customer data synchronization and electronic commerce initiatives in the electrical industry and other vertical markets. Responsibilities included review manufacturer data validation results and causal factors. To assist manufacturers with data reconciliation and timely system uploads to maintain the volatile cost perspectives. Conducted manufacturer and distributor customer data quality education and training. Continued customer support for data content and quality problems. Downloading and processing manufacturer data for the Data Audit and Certification program, reviewing and revising The Industry Data Warehouse data validation and certification rules. Further enhancing manufacturer product descriptions and other qualitative data items. UNSPSC and enriched attribute schema enhancements Product code management and cross reference table. Support Data Content subcommittee with data standards review and revisions.The Center for Data Quality (Position Downsized) June 2005 November 2005Contracted to the US Patent and Trademark OfficeData Quality Analyst:Provided error detection and correction; process control and improvement; and recommended system design solutions.Responsibilities included comparisons against another data sources; data edit checks and duplication record checkDeveloped, documents to promulgate and maintain data quality goals and standards.Monitor to resolve data quality problems through appropriate choice of error detection and correction, process control and improvement, or process design strategies. Measure and report to management on the progress of data quality improvement.Designed significant data quality queries to monitor/measure data quality initiativesCoordination of statistical data for management reports to senior management and staffDepartment of Housing and Urban Development June 1994 February 2005Advanced Technology SystemsDepartment of Housing and Urban Development Temporary EmployeeProgram Analyst:Participated in the design and development of the Real Estate Management System, an interactive internet based system. The first system where the Department reconciled physical, financial and tenant logistics in a real time interactive multi-level, multifunctional, assessment-based system.Participated in the Departments Appropriations process, including budget reporting to Congress pertaining to Section 8 pass back and recapture. Proposed new appropriations reconciling and accessing Section 8 outlays.Freedom of Information Act (FOIA) requests. These responsibilities entailed daily system extractions and detailing the methodology behind such responses and significant special projects.Associate Systems Analyst:Responsibilities included data extractions to provide customized reports to management to use in the development of policies and procedures for The Department of Housing and Urban Development (HUD), Office of Multifamily Housing Programs. \ Tenant information.Maintained a historical database on properties which are no longer insured and/or assisted by the departmentDesign develop, program, install and implement Real Estate Management System computer software for the purpose of analyzing data to achieve parameters and formats of housing statistics; andCollated and coordinated statistical data for management reports to Departmental and Congressional StaffManagement Information Assistant:Participated in the design and development of the Multifamily Data Warehouse Initiative Project. Responsibilities included retrieving data extractions from existing systems and identifying extraction errors.Correlated system extraction changes and maintained real time corrections for management reporting purposes for the Portfolio Re-engineering Microsoft Access based Internet SystemResponsible for system security, personnel training, system maintenance and data reporting.Provided technical support and documented work-a-round solutions of system malfunctions.Designed the Expiring Section 8 database as well as provided related informational requests.Developed policies and procedures for analytically reviewing and updating informational systems to reflect changes in operations, management and/or the organization structure; andManaged and directed the design, development, installation, implementation of system extraction errors and developed resolutions.Shearson Lehman Hutton/Prudential Securities January 1988 September 1993Computer SpecialistComputer transmission of orders, reports and messages for conveyance to brokers for execution.Process and validated customer orders with consultants to ensure accuracy of stock purchases.Researched prior stock quotes to ascertain profit or loss ratios. Responsible for troubleshooting and performing minor system maintenance to ensure ongoing operation and connectivity to major stock exchanges; maintained telephone contact with the New York and Chicago stock exchanges during periods of prolonged system failure.Ability to handle multiple tasks and deal with stressful and conflicting situations with customers, brokers and agents; andprovided technical solutions to a wide range of problems demonstrating superior research and problem solving skills.United States Army February 1985 January 1988NSA Fort Meade, Ft. Meade, MDSalary E-4 SpecialistTelecommunications Communication Center Specialist:Granted a Top Secret Sensitive Compartment Information with Polygraph (TS/SCI w poly) security clearance status = Inactive.EDUCATION:Mt Vernon High School, 4500 Old Mt Vernon Road, Alexandria VAMajor Courses: General Studies, Diploma Received - 06/84Strayer College, Washington, DC,Working Toward a Information Systems Technology DegreeMajor: Information TechnologyJOB-RELATED TRAINING COURSES:STRAYER COLLEGE: Certificate, Computer Information Systems Operator, (in progress)Major Courses: DBase, COBOL, FORTRAN, Basic, C++USDA GRADUATE SCHOOLMicrosoft Access Developers Application (July 96)Concepts of Developing Information Systems (May 96)NEW HORIZONSMicrosoft Access (November 95)Microsoft Excel (November 95)JOB-RELATED HONORS, AWARDS, MEMBERSHIPS, ETC.:Outstanding Performance Appraisal - 1/98 - 1/97 - 1/96 - 1/95On the Spot Award Outstanding work for the Mark to Market Program - 9/98On the Spot Award Creating Management Reform Database - 9/97On the Spot Award Creating Physical Inspection Reporting - 9/97On the Spot Award Organizing Management Reform Team - 8/97On the Spot Award Housing Community Outreach - 4/96Honorable Mention FHA Commissioner Award for Outstanding Achievement - 1/98HUD Customer Service Award Office of Asset Management & Disposition - 5/97HUD Community Service Award Christmas in April - 4/98 - 4/97 - 4/96HUD Community Service Award Organizer (HUD), Hands Across America Wash, DC - 6/97REFERENCES:Mr. Lanier M. HyltonDirector, Multifamily Office of Housing Assistance & Contract Administration Oversight410 7th Street SW, Room 6130Washington, DC 20410Telephone PHONE NUMBER AVAILABLE Ext. 2510Email EMAIL AVAILABLEMs. Monique S. LoveHousing Project Manager, Multifamily Office of Asset Management410 7th Street SW, Room 6176Washington, DC 20410Telephone PHONE NUMBER AVAILABLE Ext. 2382Email EMAIL AVAILABLEMs. Sharon E. ParkerHousing Project Manager, Multifamily Office of Program Systems Management410 7th Street SW, Room 6120Washington, DC 20410Telephone PHONE NUMBER AVAILABLE Ext. 2557Email EMAIL AVAILABLE |
