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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE - HOME PHONE NUMBER AVAILABLEPROFESSIONAL EXPERIENCESyneosHealth - Princeton NJ / Miami Florida 05/16 06/19Infrastructure delivery administrator / It Desktop Support SpecialistExecutive supportBreak fix.Deployment of pc equipmentSet up of new hires and terminationsProvide remote support world wideTravel to different off sites for supportOpen and close snow ticketsWebEx supportMobile devices supportCondeco supportVideo/Audio set upsDesktop / laptops upgradesWeb mail supportServiceNowNasdaq - C/o KForce, New York City, New York 10/15 - 12/15Desktop SupportDesktop support to user environment MAC 10 Captain / Windows 7Image Laptops and DesktopTroubleshoot VOIP issuesSupport Android and IPhone issuesPC movesLan closet clean upWeb conferencing supportMS Outlook 2010 supportMS Lynx 2013 supportRemote user supportJefferies LLC C/o Harvey Nash, New York City, New York 10/12 07/15System Support Specialist Investment BankingProvided level 2 and lower level 3 supportResponsible for supporting applications in for the BankersNetwork data management - file sharing and access permissionCRM Client Relationship Management applications to capture banker activitiesManage MS Exchange 2010 for creation of email groups. Add / remove usersMS Lync 2010Support mobile devices Apple / AndroidSupport for certain bankers MAC notebooksSpecial projects such as new hire training / testing and deployment of new applicationsMonitor the corporate website and manage various JefBase application servers for performanceIB Deal Announcement system, Special Expense SystemPurchase of IT equipment and software for Bankers thru ePro ordering systemLiaising with various Jefferies Infrastructure teams to address performance related issuesSupport users remotely throughout Jefferies LLC worldwide locationsWork with over server team to trouble shoot application server issues.Work with San Team to create new space for our network drivesParticipated in our weekly change management meetings with various teamsCelgene c/o InfoTech, Summit, New Jersey 02-12 08/12Help Desk SupportHandle incoming calls and email from employees regarding issuesTrouble shoot application issuesSupport Blackberry / Apple Devices using BES /GoodInstall software / Resolve hardware issuesSupport remote usersReset of Active Directory passwordsCon Edison C/o Comsystems, New York City, New York 08/09 10/11System AdministratorRespond to requests for technical assistance via telephone and electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actions to take to remedy computer issuesFollow standard help desk procedures to resolve hardware and software issuesLog all help desk interactions with callers and resolutionsAdminister help desk softwareRedirect problems to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsJohnson & Johnson - C/o CDI Corporation 10/08 12/08Desktop ConsultantWorked on the IBM refresh project teamConfigure and reimage laptops for deploymentReimage Operating systems from Windows 2000 to Windows XPSeton Hall University C/o Technisource 07/08 09/08Desktop SupportProvide Campus Staff & students with laptops & desktopsImage & deploy laptops & desktopsBreak / FixHardware & Software supportResolved Network and local printers issuesReset user passwordsAdd users and computers to DomainComputer Aide @ Hewlett Packard Financial Services, Murray Hill, N.J. 10/07 06/08IT Team Lead Manage a field support staff of two.Provided executive desktop supportConfigure / deploy desktop and laptops for usersActive Directory User permissions, OUs Computer names, User ids, Passwords ResetsInstall software and hardware. Troubleshoot Wan and Lan issuesMeet and exceed service level agreements.Use and testing of Windows Vista before deploying to the general populaceSupport of over 500 usersDeployed and roll out of computers and laptopsSetting-up and deploying mobile devices PDAs and BlackberriesTesting of PDAs before deployment to userUsing remote access to assist users with their pc issuesAdecco/Google, - Consultant- Mountainview, California, 05/07 10/07Data Research ITGather data and dissimilate for downloading and uploading on Google Earth mapsTHE BANK OF NEW YORK Consultant New York City 06/06 02/07Corporate Trust Administrator Structured Finance GroupWork with MBS SecuritiesReview Corporate Trust indentures and assure complianceDaily processing of account activitiesResponsible for disbursement of monthly payments to investorsSet up cash flow accounts per Trust Indenture AgreementDaily client contacts concerning any issues that might ariseInterest and disbursement calculationsReconciliation of accountsFUJI FILMS @ Adecco, Edison, New Jersey 08/05 04/06Contractor RepairReview and monitor repair request for Fuji films camerasEnter all data in database for camera repair at siteEvaluate and recommend cost to repair or replace cameraFIRST NTL BK OF CHICAGO NBD / EquiServe / Computershare, Edison, New Jersey 01/98 07/05Senior Desktop SupportProvided level 2 and junior level 3 supportProvide desktop support to end users in the customer call centerExperience with the support of Windows 2000 / XPInstall and troubleshoot MS OutlookWork with the Network Servers and Wan Teams to trouble shoot connectivity issuesHelped Wan team to install switches at the closetHelped the Server team to install and configure window serversBuilt and configure PCs for deployment base on departmental needsRoll out of re-imaged NTs to XP OS for deployment to the clientsExperience with Windows based and none based business applications. Standard desktop applications (such as MS Office, MS Windows, anti-virus software, internet browsers, email) and the associated hardware platforms and peripherals, remote mobile computing and trouble shooting network connectively and experience with setting up network printers and user accountsRespond to phone calls and email messages for internal and external customersTroubleshoot incidents and requests received thru Asset Management and Magic based ticketing systemsThe ability to effectively reset passwords and unlock accountsInstall SQL divers and use Ghost Server to install and configure new PCs for deployment to usersExcellent customer service skillsThe ability to work effectively and efficiently within a team atmosphereAbility to communicate effectively with a diverse internal and external customer population, from executives to field personnel, and determine their support needsPossess strong MS Office (2000/XP) skillsWorked with Dell / IBM HP desktop computers and laptopsExperience with Laptop Connectivity issuesExperience with the combination of desk side and phone support for 6+ yearsThe ability to troubleshoot remote connectivityOperations Analyst SupervisorManage a staff of 14 people in the data entry teamWork closely with the site manager and other supervisors in coordinating project assignmentsWork with all types of mortgages from different government agencies such as GMACProvide middle and upper management with progress reports for the Edison work siteReconciliation of Custody AccountsMILITARY EXPERIENCEUNITED STATES ARMY RESERVE - Second Lieutenant, Field Artillery 1991 - 1994NEW YORK ARMY NATIONAL GUARD - Second Lieutenant, Field Artillery 1988 - 1991UNITED STATES AIR FORCE - Security Specialist, A1C Airman First Class 1980 - 1982EDUCATIONCity College of New York 121crs. January 1994SKILLSBilingual English/SpanishProficient in Lotus Notes 8.5 / CRM /MS Outlook 2010, MS Office 2010 and MS Lync 2013/ MS Exchange 2010/Active Directory / Windows 10 / 7 /XP / 2000 / Vista / NT / MAC Pc's /RUMBA / AS400 / CITRIX / Avaya / Remedy / Open View Ticketing / Dell & IBM & HP PCs and Laptops / BES/Good /Altris / Office 365ServiceNow |
