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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Schenectady, NY LINKEDIN LINK AVAILABLE
TECHNICAL WRITER | SYSTEM SCHEDULER| OPERATIONS ANALYST
Maintained progressively responsible positions in the Information Technology field.
A conscientious employee who is highly motivated, deadline oriented and committed to quality results.
Dedicated to seeing a project through to a successful completion. Maintain a strong work ethic.
Assisted in the establishment and reporting of operating metrics and measurements directed at identifying and
improving on customer support and responsiveness.
Created HIPAA and SOX compliance regulations which resulted in a 10% increase in new customer enrollment.
Achieved outstanding turnaround of demoralized team to harmonious, committed, productive team consistently
meeting all deadlines and proactively identifying strategies to increase performance and cut expenditure.
SIX SIGMA.
Directed and participated in the project management of the Tumbleweed Secure Transport conversion project.
Worked on the MMIS and eMedNY New York State Medicaid contracts for over 15 years.
Agile
Technical Expertise: IBM 2064 and IBM 9672 mainframe running Z/OS, Z9 Model 602 processors,
OS390, JES2, VSE, and CICS/ESA utilizing two large-scale Xerox laser
printers and a ZEKE/ZEBB and PCS scheduling system.
Languages: COBOL, FORTRAN, EZTRIEVE, and JCL.
Business and Technical Applications: Windows 7, Windows 10, Microsoft Office Suit: Word, Excel, and Access,
Power Point, Visio, SnagIt, Cropper, Paint, HTML Kit, Adobe Illustrator and
Photoshop.
PROFESSIONAL EXPERIENCE
Computer Sciences Corporation 1982-
2007
General Dynamics Information Technology, Menands, NY 2012-
2018
Technical Writer, Senior (2012-2018)
Research, write, edit, and proofread complex technical data for use in documents or sections of documents such as
manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical
way.
Interviewed programmers, engineers, developers, and other technical personnel. Read previous documentation
and design notes, and use computer based training or company technical products to gather and research
technical information.
Created and revise logic diagrams, flowcharts, process flows, and screenshots for system and user
documentation utilizing graphics applications such as Visio, Photoshop and Illustrator.
Managed communication flow of project materials and correspondence between CSRA program manager and
outside vendor, ensuring compliance with contractual timeframes, proper routing among project participants, and
recording critical contractual events in the projects database.
Produced updated revision of user manuals available on the eMedNY website for end users.
Attended Systems Development meetings at interval levels of project plans, gaining perspective on processes
and the changes required for documentation.
Adhered to HIPAA compliances for all documentation with PHI and PII.
Tested applications for functionality prior to documenting objects.
Learned functionality of IBM Rational Team Concert to produce a Systems Development RTC user guide.
Attended Agile overview training and use Agile Development Methodology as an alternative to SDLC Waterfall
Process.
Candidate's Name EMAIL AVAILABLE
page 2
Computer Sciences Corporation, Menands, NY
Processing Associate (2012)
Processed multiple NYS Medicaid Provider Enrollment and maintenance request forms using Thin Client, a Windows
based system.
Processed and tracked a variety of rejected forms and correspondence via NYtrack system, preparing timely
written correspondence in response to written inquiries.
Prepared provider maintenance documents for imaging, enabling accurate records of data.
Handled confidential data according to policy and guidelines.
Utilized Lotus Notes and Sametime as a means of internal communication.
Davis Vision, Latham, NY
Production Control Manager 2007-2010
Managed all production system activities including accepting, managing and executing all application jobs, internal and
external file transfers, overnight batch scheduling and problem resolution, balancing and reporting.
Interfaced with individual users and departments to assist in defining, prioritizing and processing of work
requests.
Supported the definition, documentation and implementation of all interdepartmental process improvements.
Managed the governance of all established operational controls and quality assurance measures.
Monitored and supported all turnover processes including new client and release management, ensuring
successful nightly production batch processing.
Monitored special projects and operational challenge resolution as required, adhering to all HIPAA and SOX
regulations as well as proprietary company policies and procedures.
Utilized Outlook Express, BBS Machine, and PCS Scheduler on a VSE System.
Served as Project Manager and administrator of the Tumbleweed Secure Transport Product.
Computer Sciences Corporation, Rensselaer, NY
Computer Operator 2005-
2007
Monitored all activity in the eMedNY Data Center. Including but not limited to Mainframe, Open systems and
Network environment for system alerts and responding accordingly.
Ensured Console Operations tasks are complete.
Performed a weekly IPL of specific LPARS.
Ensured all hardware and software is functioning efficiently in a 24x7 environment.
Identified, reported, and escalated any abnormal events according to eMedNY documented processes and
procedures.
Assisted with SRT (Service Restoration Team) scribing, escalation to Applications Support, and other
Product Lines as required.
Identified documentation errors and update the documentation in a timely manner.
Provided back-up for all Tape Library functions when a Tape Librarian is not available.
Monitored jobs in ZEKE/ZEBB scheduling package and restarted abended jobs according to eMedNY
application documentation.
Computer Sciences Corporation, Menands, NY
Operations Analyst 1996-
2005
Maintained all JCL for several production subsystems. Supported Systems Development with providing advice for
design of new production systems.
Collaborated with Systems programmers in product evaluation and testing.
Provided problem resolution and analysis to production issues.
Identified areas of improvement and implemented recommendations for quality assurance purposes.
Utilized TSO/ISPF, CA-1 (TMS/UCC1), FDRABR, CA-View , MOBIUS, SYNCSORT, VSAM, IDCAMS
Roscoe and ZEKE/ZEBB Scheduler, FTP and XCOM to transfer data.
Candidate's Name EMAIL AVAILABLE
page 3
Excellent Communication skills with State and Federal agencies as well as internal customers.
Assisted internal customers in the use of numerous software packages.
Operated programs such as MS Office Suite, PC Workstation with Windows 2000, NT and XP, Lotus
Notes, SMS (DFDSS, DFSMS, DFHSM) and CICS.
CIT (Continuous Improvement Team) Leadership Training.
Assisted in training new employees within department.
Provided support in Mock conversion testing with New York State and internal customers.
Supported testing of new versions of all products used on the system.
Assisted Operations in printing and reconciling weekly New York State Provider Medicaid checks.
ADDITIONAL RELEVANT EXPERIENCE
Computer Sciences Corporation, Menands, NY
Senior Computer Operations Scheduler
Computer Operations Scheduler
Computer Operations Scheduler Associate
EDUCATION
Data Processing
Hudson Valley Community College, Troy, NY
Basic Computer Software Specialist
Schenectady County Community College, Schenectady NY
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