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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Tatum RdShelbyville, KY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveSecure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.WORK HISTORYRemXLouisville,KyCustomer Service/Intake SpecialistNovember 2018 to presentEnroll patients into a program for an osteoarthritis drug program. Trained new associates on procedures. Answered calls from physician's offices and patients.Ficosa North AmericaShelbyville, KyFord Sub glass assembly techDecember 2016 to December 2017Ensured that both left and right Ford Transit mirrors were correctly assembled.S & W AUTOMOTIVE TOWING AND RECOVERYGlasgow, KyBilling representativeOctober 2015 to October 2016Billed invoices to finance companies for payment on repossessed vehicles.Filled out receipts for towing services, flat tire changes, etc.Brown JordanSimpsonville, KyLa-Z-Boy Outdoor Customer Service Specialist/LeadNovember 2013 to October 2015In charge of the La-Z-Boy Outdoor online account. Emailed and answered calls from customers to resolve their issues with the outdoor furniture that they purchased. Processed refunds, answered charge backs and A to Z Claims (Customers file these claims when they either never received a product or received a product that was materially different from what was ordered or expected).AerotekLouisville, Ky (For Brown Jordan, Simpsonville, Ky)Customer Service SpecialistMarch 2013 to November 2013Emailed and answered calls from customers to resolve their issues with the outdoor furniture that they purchased.RX CrossroadsLouisville, KyData Entry/Patient Assistance Program/Order EntryMay 2011 to February 2013Filled orders for insulin. Enrolled new members into the system and sent incomplete/approval/denial letters. Answered phone calls from patients and health care providers.Pridestaff for RX CrossroadsLouisville, KyData Entry/Order Entry for RX CrossroadsNovember 2010 - May 2011Filled orders for diabetic insulin. Enrolled new members into thecomputer system and sent incomplete/approval/denial letters. Answered calls regarding shipments and status of enrollment applications from patients, advocates and physicians.HumanaLouisville, KyEnrollment SpecialistAugust 2005 - April 2008Hired to correct errors that made an application pend. Shortly afterbeing hired, I was asked to join other departments. I vastly expanded myknowledge of Medicare by doing this. I was then promoted to the CMS processing department where I submitted cases directly to CMS to ensure that a member would get coverage with Humana.Land AmericaLouisville, KyData Entry SpecialistNov 2004 - August 2005I was responsible for entering land titles into the system, by verifyingand entering the information. I had a monthly deadline to meet, and never failed to meet it. I was also responsible for manually enteringpolicies into the system that were on actual paper.National Processing CompanyLouisville, KYTartan Data SpecialistNov 2002 - Nov 2003Entered chargebacks, stolen or lost credit cards, offinputs, and suspects.EDUCATIONJeffersontown VocationalJeffersontown, KYAug 1988 - Jan 1989Word ProcessingMoore High SchoolLouisville, KYAug 1987 - Jan 1989GED Received General studiesSKILLS Proficient in Data Entry Attention to detail, High accuracy rateNumeric - 11,000+ kph, alpa numeric - 10,000+ kphExperience with Excel, Outlook and WordExcellent customer service skills. Ability to work independently as well as in a team environment.References available on request. |
