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Administrative Assistant Customer Servic...
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Title Administrative Assistant Customer Service
Target Location US-FL-Boca Raton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  SW 3rd St. Apt 701Boca Raton, Fl Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLEADMINISTRATIVE ASSISTANTProfile:More than 7 years successful experience in providing administrative support with recognized strengths in customer service and clerical processes.Detailed oriented and resourceful in completing projects; strong multi-tasking abilitiesPossess solid computer skillsExcellent working knowledge using Microsoft Excel and Microsoft Word.Comfort Medical Inc., LLC. Coral Springs, FL February 2014  March 2019Administrative AssistantProvide administrative support to Compliance Officer and supervisor on various projectsCollate and review all shipping statements and pre-approve for the billing departmentMaintain database on new customers and their products needs; prepare customers bills for product samples/marketing materialProcessed all documentation and update return products databaseReviewed overpayment letters from Medicare and private insurance carriers and prepare refund report for reimbursement department on excel spreadsheetCustomer Service  Answer billing questions for customers on their Ostomy or Catheter supplies.Processed credit card paymentsAdvanced Insurance Coverages, Inc.National Flood Services, Inc., Coral Springs, FL December 2012  January 2014Administrative AssistantProcessed insurance information and prepare documentation for the underwriting departmentReceived and processed client requests for flood insurance and input data into databaseInput all new emails on excel spreadsheet.Preformed administrative and secretarial support functions for the officeJ.P. Morgan Chase, Deerfield Beach, FL. June 2012  November 2012Administrative AssistantPerformed administrative and secretarial support functions on mortgage foreclosures for Asset Managers nationwideCollected data, updated and prepared monthly marketing reports on foreclosed propertyPrinted Listing Agreements and New Listing Packages on property being sold nationwide and emailed to brokers/agents.Billing/Invoices to brokers or vendorsMaintained documents (Addendums, endorsements and closing extensions) and sent to brokers/agents.Performed administrative and secretarial support functions for the departmentCustard Ins. Adjusters Inc., Ft Lauderdale, Fl. February 2007  April 2012Administrative AssistantPrepared investigation portfolios for nine adjusters within the Fort Lauderdale, West Palm Beach and Fort Pierce locations.Assisted Casualty/Liability inquisitions for representing insurance companies.Assigned new assignments to adjusters and set up files for the office.Emailed assignment and client instructions to adjusters and managementTranscribed reports for two adjustersMaintained time sheet into company database for each adjusterBilled files for each adjusters reportsHelped clients, attorneys offices, customers or claimants via telephone and or email with specific questions on their file.Handled petty cash for adjusters, Branch Manager and office suppliesPerformed administrative and secretarial support for the office.National Ins. Underwriters Inc. Boca Raton, Fl. October 2004  February 2007Assistant UnderwriterReviewed new and renewal automobile application for a non-standard book of business for the States of Maryland and Tennessee. (Seminole Insurance & Casualty Inc.)Maintained CLUE and MVRs for each policy holder and members of the household.Processed Finance Co & insureds requests for cancellations.Processed endorsements, suspense items and posted payments for new business and renewal policies.Helped the claims department on first reports for Auto, Tire and Wheel products.Processed payments for the claims department.Brown and Brown Inc., Ft Lauderdale, Fl. October 2002  September 2004Commercial Technical AssistantAssisted Account Managers and Senior Vice President/Producer on various administrative/clerical functions.Prepared new and renewal policy binders for clientsIssued Certificate of Liability InsuranceHelped customers, Mortgage Companies, Bank Institutions and Attorneys offices on coverage issued via email and telephoneHeavy telephone work, data entry, photo copy, scanning and filing.The Robert Plan Corporation of NY. North Lauderdale, FL January 1988  September 2002Claims Support SupervisorSupervised the First Reports, Data Entry, Clerical Support, Switchboard and Mail Control departmentsPrepared daily, weekly and monthly reports, as well as telephone reports for each department manager and for management.Opened reserve coverage for each line of business that was taken from the first report department.Requested proper correspondence and inspection for each vehicle that was involved in a motor vehicle accident.Evaluate employees performance while preparing evaluations for various department heads.Maintained attendance schedules and vacation time for various staff.EDUCATION:Kingsborough Community College, Brooklyn, New YorkSheepshead Bay High School, Brooklyn, New York

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