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Offering leadership expertise honed through forty-plus years of business experience, constantly-refined computer skills (including Excel, Word, QuickBooks, and ADP), and a passion for superior communication.Bookkeeper/Consultant. DMA Investments, Inc., Niles, IL 8/2009 to the present. (DMA Investments, Inc. renovates residential buildings and owns 5 buildings with 21 residential units in Chicago.)Successfully negotiated with ComEd, winning adjustment of five months of disputed charges.Avoided abatements of payments from the Chicago Housing Authority byresearching and replying to negative inspection results.Regular duties include: processing tenant rent payments, preparing Tenant Collections Report, researching short payments from the Chicago Housing Authority, preparing tenant leases, providing documentation to the evictions lawyer, processing payments to utilities, vendors and sub- contractors, reconciling monthly bank statements, preparing month-end and year-end reports.Collection Specialist Palmer House Hilton, Chicago, IL . 8/2001 to 10/2008Strengthened cash position by keeping 97% of $5 million receivables within terms.Designed procedures reducing dispute resolution time from National Travel accounts from seven days to three days, improving revenue flow-through.Receivables/Billing/Payroll/Audit. Embassy Suites Downtown, Chicago, IL. 4/1994 to 7/2001Reduced lost charge-backs to a record low of 2%, improving cash flow.Designed and implemented training for department managers to edit punches, thereby reducing errors and delays in payroll processing.Reservations Manager. Sheraton O'Hare, Rosemont, IL. 5/1978 to 4/1994Awarded Manager of the Year.Led committee which regained the largest convention account.Business Courses Completed:Accounts Receivable, Microsoft Word, Landlord Procedures, Hotel/Motel Law, Hotel Accounting, Front Office Procedures, and Food and Beverage Control.University Education:Master of Arts, Modern European History. University of Michigan.Awarded fellowship for research at the Bibliotheque nationale in Paris (the French equivalent of the Library of Congress).Awarded National Defense Education Act competitive fellowship.Bachelor of Science magna cum laude, History. Loyola University of Chicago.Won position on College Bowl television quiz program.Editor of The Journal of the Loyola Historical Society.