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Click here or scroll down to respond to this candidateCandidate's Name
Elyria, OH Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER SUMMARYAdministrative professional with diverse experience. Reliable and detail-oriented individual with highly developed communication skills and with experience in meeting deadlines and delivering high quality customer service.Expertise and skills:Management/SupervisionMicrosoft Word, Excel, Power Point, Sharepoint,Research/VerificationLot Splits and PlatsC++, Visual Basic, JAVATitle Examination and Title ProductionAuditingSoftproTitlescanBusiness analysisTitle OfficerDataTraceTitlepointPROFESSIONAL EXPERIENCEFIDELITY NATIONAL FINANCIAL, Macedonia, OH 2018Supervisor/Senior Title Examiner- Kansas/Michigan/Missouri Production ServicesCommercial, Residential and Acreage Searches- Responsible for single seat searches for Michigan and Kansas including searching, typing up Title Search Report and Invoicing.Responsible for reviewing vendor package searches for accuracy, following best practice guidelines, and all search standards were met.Responsible for performing updates for all previous searchesResponsible for invoicing for Direct searches and vendor invoicing on search packages.FIRST AMERICAN TITLE INSURANCE CO., Cleveland, OH 2007 2018National Production Services-Automation-Associate Business AnalystAutomated Title Product Tax Research responsible for the review and set up of tax research in 12 states for Automated Title Product projectResponsible for Business Rule Management System rule creation and updates, testing of rules, walkthrough creation and Automated Title Product workflow set upProvided analysis on rule functionality and process improvement.Provided guidance for 5 production team members through daily stand up callsProvided analysis for Automated Title Product State Rollout project- rule functionality, process improvement.National Production Services-Default Senior Title ExaminerQuality Auditor for Default Department-responsible for the review and communication of errors on 20+ orders daily to the production teamsAssist with training of new employees specifically in FAST file managementDocumentation of process and procedures.Licensed Missouri Title Officer responsible for reviewing 20+ Missouri orders daily for state compliance errorsResolve complex title issues on 40-50 files daily in tandem with global production teams and internal customersCross trained in the following processes: Tax, Policy Procurement, Underwriting and Policy ProductionPage 2 - Candidate's Name Elyria, OH 44035 PHONE NUMBER AVAILABLE EMAIL AVAILABLE(Continued - First American)Equity Loan Services SupervisorHeaded US Bank Project within 1 week of starting positionSupervised 25 + employees in 4 departments-tax, legal and vesting, production and policyDeveloped and presented Turn Around Times and other reports to upper managementPerformed weekly Supervisor Reviews for 25+ employees and monitored production logs to ensure production and error goal rates were met.Priority Order Contact for other Customer Account ManagersCollaborated in establishing guidelines for priority customers such as Bremer Bank and US BankEquity Loan Services ProductionHelped establish guidelines for commercial departmentResolved complex title issues for manager including a 20 parcel commercial fileCustomer Account Manager contact for complex title issuesPerformed tax searches for commercial Michigan ordersEstablished guidelines for Loss Mitigation DepartmentPerformed Oceans Bank and National City Bank Rechecks on 10+ orders dailyPerformed audits on offshore searches on 20+ orders dailyPerformed commercial searches for at risk customersSURETY TITLE AGENCY, INC., Cleveland, OH 2003-2007Service Department ManagerManaged daily operations of service department including invoicing, order entry and preparing documents for recording.Provided clerical assistance to General Counsel AttorneysResponsible for ALL RTA Euclid Corridor Project easement filingsProvided customer service to lenders, private clients and outside attorneysPerformed exam services for clients such as tax and legals, researching title issues and providing information pertaining to title closingsMIDLAND TITLE SECURITY (nka First American Title), Elyria, OH 2000-2003Title Examiner Service DepartmentProvided customer service, prepared filings and orders for title examinersTyped commitments for lenders and realtorsPrepared lot splits for submission to Planning Commission, Tax Maps and the Recorders.Performed residential and acreage title exams for clients.Filed documents including deeds and mortgagesReceived Management recognition for resolving title issue generated by second title company to ensure that the transaction was completed on time and accuratelyEDUCATIONAssociates of Arts Degree - Lorain County Community College, Elyria, OH |
