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Title Customer Service Quality Control
Target Location US-GA-Marietta
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Greenridge Drive Marietta, GAEMAIL AVAILABLEPHONE NUMBER AVAILABLE or PHONE NUMBER AVAILABLEProven Competencies-Eight years experience in collections and customer service-Proficient in stressful environments-Great written and verbal skills-Highly productive in performing effective phlebotomies-Proficient in Microsoft word and IBBIS-Great organizational skills-Self-starter with a can do attitude-Excellent teamwork skills-Extremely reliable-Work in a variety of physical environments-Organizes and manages time effectively-Maintain records in an organized fashion (SDRs)-Knowledge of FDA and FABB regulations related to donor collectionsProfessional ExperienceLifeSouth Community Blood Centers, Inc. July 2007- PresentAPHERESIS SPECIALISTPerform donor physicalDetermine donor eligibility based on results of donor interview and physicalRegister donors for blood collectionManage apheresis donors schedulesAssist in recruitment of donors via telephone and/or site recruitmentConstruct and deconstruct mobile collections equipment for blood drivesPerform Phlebotomy's and collect blood from donorsHandle collected blood units and sample tubesMonitor donor activities for safety and attend to donor reactionsClean and stock all physical and drawing stations, report all malfunctionsPerform quality control procedures, including record keeping, onequipment to ensure proper functioningPrepare machines prior to phlebotomyPerform phlebotomies for automated collection proceduresMonitor collections and complete required documentationApollo 2004-July 2006HAIR REPLACEMENT SPECIALISTColoringCuttingStylingOne on one customer service with clientsSupercuts 1998-2004HAIR STYLISTStyling hairCutsColoringBooking appointmentsHandling cashEducationBonnabel High SchoolMetairie, LA1984-1988Southern UniversityBaton Rouge, LA1991-1992Moler Beauty CollegeKenner, LAGraduated 1997

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