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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Old Liverpool RoadLiverpool, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer ObjectiveCustomer Service Representative with 20+ years of experience working in a Call Center. Possess impeccable verbal communication skills and excellent interpersonal skills.Summary of QualificationsCall Center/ Customer ServiceDetail oriented and organizedCultivate positive and enduring relations with customersHandled client relationship to promote long lasting relationships with diverse clienteleProfessional ExperienceRaymour & Flanigan, Liverpool, NYCustomer Service Representative, June 2017 April 2019Answer incoming callsSchedule a service appointmentReview damage(s) via email to determine if covered under current planApply payment to customers accountWork with customer to ensure they understand existing planBrainstorm with co-worker to evaluate if we could provide additional assitanceSC Express, Aiken, SCManager Trainee, July 2016 Mar 2017Chauffeur Clients to and from locations/airportClient ReservationsDetail limousines, buses and/or sprinter vans inside and outBring vehicles and/or sprinter vans to DMV for inspectionNational Safety Council, Syracuse, NYCustomer Service Representative, Jan 2012 July 2016Answer incoming callsFilingRegister drivers for required State Program class(es)Process incoming and outgoing mailCheck to ensure appropriate changes were made to resolve customers problemSuburban Propane, Dewitt, NYCustomer Service Representative Oct 2011 Jan 2012Answer incoming callsReroute customer callsAAA, Liverpool, NYCustomer Service Representative, Oct 2008 - Oct 11Confer with customers by telephone to provide information about products or services.Keep records of customers interactions, transactions or complaintsDetermine charges for services requested, collect deposits, payments and arrange for billingEducationHenninger High School, Syracuse, NYHigh School Diploma June 1983General Motor Certification TrainingNational Car Rental Sales Program |
