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Name Available: Register for Free
Title Employee Relations Customer Service
Target Location US-IL-Olympia Fields
Email Available with paid plan
Phone Available with paid plan
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Street Address Street Address
Olympia Fields, Illinois Street Address
PHONE NUMBER AVAILABLE Cell PHONE NUMBER AVAILABLE OfficeEMAIL AVAILABLESUMMARYInnovative data processing Manager with sixteen years of information technology and data management experience. Strong project management skills; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal staff, contractors and vendors; ability to analyze project needs and determine resources needed to meet objectives and manage multimillion dollar budgets. Strong strategic thinker and team builder.Areas of ExpertiseProject ManagementNew Product Planning and DevelopmentProblem Tracking and ResolutionClient RelationsSystem Analysis and DevelopmentEmployee Relations and DevelopmentCorporate Training and MotivatingAmerican Computer Group/ Whitehat Data Services - Tempe, AZ 1998-2005Senior Business AnalystEstablish, restore and maintain strong relationships between Whitehat and its clients. Support solution testing and documentation activities as neededProvide leadership and technical direction to the department by managing the day-to-day activities of staff and consultants to meet department goals and objectives.Setting up and managing projects per clients requirements.Planned and directed implementation of interactive order request and file management system.Directed day to day responsibilities customer service representative, application programmers and database design and development staff.Train clients, and/or supports clients on use of new software solution.Maintain knowledge of multiple business functions and initiatives in order to identify where conflicts/synergies exist between technologies and business functions.Establish and manage partnerships with technology vendors.Electronic Data Systems, Inc/ Formally M-Tech of Plano, Texas 1984-1991Senior Business Relations Analyst / Manage - Establish, restore and maintain strong relationships between EDS and its financial client corporations.Provide leadership and technical direction to the department by managing the day-to-day activities of staff and consultants to meet department goals and objectives.Provide overall direction for comprehensive project management within EDS Dallas office.Setup and managing projects per clients requirements.Supply expense and capital budget oversight to ensure accountabilities are metManage external vendor process from initial negotiation of contract renewals ensuring vendors meet established protocols.Train clients, and/or support clients on use of new software solution.Responsibility for $1.1 million dollars departmental budgetEstablish partnerships with technology vendorsFirst Union Baptist Church - Chicago Heights, IL 2003-PresentPastorDeveloped, implemented and monitor church wide budget system.Facilitate annual business meeting with Board of Directors, Trustees and Church Members.Counseled with church member and community on personal and professional issues.Prepare and present weekly Sunday morning message and mid week Bible Study.Visit hospitalize and home bound church membersAttend to the benevolent needs of the church and communityOrganize and host community meetingsFed, clothe, counsel, and sheltered hungry and homeless.Establish and manage ministry partnerships throughout the United StatesCedar Hill High School  Cedar Hill, Texas 1998-1996Mathematics TeacherTaught algebra and advanced mathematics to all High School grade levels.Site base decision making committee memberSophomore and Junior class sponsorGraduation coordinator and announcerLancaster Intermediate, Junior High and High School  Lancaster, Texas 1996-1991Mathematics Teacher/CoachTaught intermediate mathematics, algebra and advanced mathematics to students from 6th to 12th grades.Coached football, basketball and track.Organized weekend and evening math classes for students and parentsTaught GED preparatory classesDesign and successfully executed program to increase standardize test scores by 14%.

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