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Columbus, OH 43229PH: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECareer SummaryVOIP and POTS Technician with 14 years of experience in the telecommunication field including both digital and analog. Recognized for problem solving and troubleshooting abilities, organizational skills, customer service, and communication skills. Advanced telecommunications knowledge and a firm grasp of the telecommunication industry. Skills include:Testing and troubleshootingDesign and build voice, data, and fiberCopper and DSL linesMicrosoft OfficePOTS linesVOIP and Cisco routersNortel Phone SystemsUnix,Linux,Solaris, Cienna,SonusCircuit Switch Fallback TestUnderstand BGP, EBGP, OSPF, MPLS, static routingLine repair and installationCDMA/EVDO/LTE 3-5GIP Network (7750,7705,7210)Cisco, Juniper and Adtran routersProfessional ExperienceCentury Link Dublin,OH 2016-CurrentProvisioning TechnicianResolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier servicesUnderstand BGP, EBGP, OSPF, MPLS, static routing, and have a basic understanding of LAN and WAN technologyEngage other technical assistance teams to assist with trouble resolution and activation of circuitsRespond to customer requested IP address, routing, troubleshooting and coordination for various hours of activation requestsWorks with software and hardware tools to remotely identify and diagnose WAN problemsPerform trouble isolation for customers during the initial activationDemonstrate proficiency with trouble ticketing application as well as other internal toolsHas ability to understand and isolate physical layer problemsNokia (Alcatel-Lucent Technology ), Dublin, OH 2010-2016Associate Communication TechnicianResponsible for the Integration of Cell sites, including testing of wireless Equipment, Call, Data, and Fiber with Field Techs from various Carriers(AT&T, Sprint, Verizon, ect)Perform and execute Software tools to customer network to meet deployment process including 3G, 4G, and 5G.Support troubleshooting of Cell sites with Carriers Field technician via Integration, health checks, software updates, hardware updates, Antenna tilting and testing.Provide diagnostic testing of transport backhaul, circuit switch fallback testing, product migration, software updates, and site capacity Growth.Lab experience and ability to troubleshoot lab issues including networking, softwareand hardware failuresParagon (Qwest Communications), Dublin, OH 2007-2008Voip Operations TechnicianDesigned, built, tested and delivered an avg. 3-5 digital circuits to end users for commercial digital phone service.Responsible for operations and maintenance of the Nortel DMS-250 Switch site with BVOIP, transport, IP Core routers, Tellabs DACS and collocation.Test and turn-up new circuits, responsible for cross-connects and any other wiring.Troubleshoot and repair any hardware issues.Maintained accurate records of all work completed on DACS, MUX, Switch or any associated telecommunication equipment as well as all new turn-ups, cutovers, and cross-connects.Provided diagnostic testing ability on multiple telecommunication platforms.TOLT SG/Rich Certified Services, Columbus, OH 2006-2008Project TechnicianInstalls Equipment to Company Standards, takes job specifications, verifies equipment, starts assembly of equipment.Ability to troubleshoot all Data, Fiber, and Voice Equipment using proper test equipment and testing techniques, and calibration of all test equipment.Configuring installation of Routers, Switches, Stealths, IVR, ISP, and Nortel Phone SystemsInstallation of Nortel BCM 400 Digital Phone SystemInstallation of 110Cross Connect Block and all Anthanol connection from BCM.Programming of Analog and Digital phones within assigned BCM, crosscutting into system and installing phone.Communicate and track work performed and test results.Staley Inc., Columbus, Ohio 2004-2005Data TechnicianData and Telecommunications installation with complete design/build capabilities for Retail, Commercial, and Industrial Environments.Installation of data, fiber, and voice lines, as well as, testing and equipment implementation.Provide onsite troubleshooting and problem solving using certified test equipment.Responsible for any Existing Data, Fiber, or Phone line moves within the contracted store and resetting equipment.Ameritech-SBC Worthington, Ohio 2000-2004Communications TechnicianInstallation & repair of outside POTS lines to customer demarcation point.Testing of customer inside wiring to phone system and provisioned outside lines.Upgrading existing deregulated equipment up to customer demarcation point. Educating customers of new products and operation of the new equipment.Mid-Ohio Regional Planning Commission, Columbus, Ohio 1997- 2000Energy Conservation Case ManagerManaging all phases of residential energy conservation.Provide weekly and daily inspections as needed to maintain productivity.Monitor client cases to insure good public relations. Intervene as needed to solve customer complaints.Establish and maintain quality control over subcontracted work.Mediate disputes between staff, contractors and clients to enable good communication, as well as service.Columbia Gas of Ohio, Columbus, Ohio 1986-1997Senior Fitter and Equipment Operator (1991-1997)Maintained, repaired and installed gas mainlines and service lines.Utilized policy and procedural air test methods and electronic gas detection devices.Laid out preplanned each project and in addition, managing a crew of up to ten.Mediate disputes between contractors and clients to enable good communication, as well as service.Operated a Backhoe to cover and uncover gas mains in order to make repairs, replacement and basic maintenance.Service Technician (1986-1991)Tested gas lines according to policy and procedure, including gas meters, maintenance and sizing.Installing gas regulator to meter setting and adjusting delivery pressure.Electrical troubleshooting of gas appliance and schematic diagramming to detect problems.Education and SkillsThe Ohio State University, Columbus, OhioCredit hours towards Mechanical EngineeringExtensive knowledge and awareness of safety guidelines such as Local HVAC, National Fuel Gas Code, P.U.C.O., A.G.A. and O.S.H.A Safety Regulations.Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft ExcelCertificationsCooper and DSL LinesPlastic FusionData Fiber and Voice TestingPole Climbing SchoolCDL LicenseInternet Technical TrainingDigital ServiceFiber OpticPOTs certification