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EMAIL AVAILABLEPHONE NUMBER AVAILABLEOBJECTIVETo obtain IT position that will allow me to enrich the lives of others, through creativity, insight and determination.SUMMARY OF QUALIFICATIONSStrong written and oral communication skillsIT AdministratorIT consultantHealthcare application developmentTrainer in application, program and device use.Ability to resolve complex problems and work effectively withlimited supervisionEXPERIENCETechnical Support Engineer Tier 3  Microsoft Office 365 Skype for BusinessConcentrix, Lake Mary, FL  July, 2018 - PresentAssisting Clients with Software, Troubleshooting, Configuration, Administrator, Permissions, Windows DataCenter, Windows 10/8.1/8/7, Azure AD, Local Active Directory, Office Suite, Lync, Skype for Business, MSI, Click 2 Run, Android, IOS, Mobile, Cloud, PowerShell and more.Help Desk Support Agent Level 2 -- Dell ProSupportAlorica, Inc, Lake Mary, FL  September, 2017  June, 2018Expert level II support for end user and enterprise clients.Provided resolutions from hardware, software and configuration issues including all Microsoft applications and email, troubleshooting and but not limited too while maintaining 100% customer satisfaction and KPI's.Consultant  IT Freelance ConsultingBoca Raton, FL - November 2016 1st, September, 2018PC ManagementFirewall Management and setupSoftware Update Management.Creating and implementing Disaster-Recovery and Back Up plans.Application Development, Consultant and Trainer  Artiva HealthOntario Systems, Wooster, OH (Remote and travel) - April 2015- November 2016Executed development of innovative application software, performed and managed data conversion work flow for Health Care organizations.Followed delivery best practices, methodologies, project timelines, scope and budget to stay on task and on plan.Proactively identified risks and blockers, determined root cause, and possible mitigation strategies.Gathered, documented, and analyzed business needsCreated and execute unit and solution test plansAssist clients with creating user-acceptance test plansConducted application-specific training for clientsIT AdministratorFirst Presbyterian Church Orlando, FL - April 2011- June 2015Trained and maintained all staff systemsWindows Network Administrator-Active Directory, VM Ware, HyperVGoogle Suite` (G-Suite) AdministratorManaged backup and recovery systemsSupported and managed entire technical infrastructure (LAN/WAN/VPN/NOC/VOP) and server/VM administrationDigital Signage and much moreEDUCATIONAsbury College Wilmore, KYBachelors Bible and TheologyThank you for your consideration.