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Candidate's Name
Street Address  S. Keeler, Unit 305Oak Lawn, IL Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECareer summaryExperienced IT professional with a Bachelors degree in Computer Science working toward a Masters in Business Information Systems.Work experienceEducationJuly 2017  PresentGE Healthcare  Production Support EngineerTrouble shoot application issues escalated by support team or auto generated.Work closely with development team to recreate and resolve problems.Creating SQL scripts to isolate incorrect data and perform data updates.Deploy new code to customer environments, apply Windows and SQL patches.Creating a plan of action to inform internal and external users of planned downtime and activities involved.Work with clients on developing new features and handle special requests.Create demo and test environments.Springboot, JSON, XML, SQL, NodeJSMarch 2013  July 2016Fieldware  Production Support EngineerTrouble shoot system issues (Web, IVR, database, ETL and server) escalated by support team or auto generated.Create test cases and tested new releases and application updates.Work closely with development to identify and implement long term solutions.Creating SQL scripts to update large amounts of data or provide custom reports for internal and external users.Deployed production updates and new releases.Create demo and test environments for internal and external use.Configured multiple websites in IIS using Virtual IPs.Worked on call as part of an around the clock support for application and network issues.May 2012  March 2013Insight Global  Production SupportSupport end users and trouble shoot system issues for RR Donnelley.Create test cases.Testing new releases.Work closely with development to identify and implement long term solutions.Creating and editing SQL scripts.SAP, SharePoint, In-House SoftwareJune 2011  March 2012Exony  Software Support EngineerSupport Exonys web-based reporting software for State Farm Insurance Co.Installed applications, installed and configure IIS.Trouble shoot/find root cause of reported software problems.Develop reports and dashboards used by the corporate office, Contact Centers and field offices.Identify and implement solutions to address clients needs.Assist with maintaining the application, servers and databases.Worked with development in fixing and updating code.Creating SQL scripts for trouble shooting and database updates.Trained level 2 support.June 2010  July 2011Westside Youth Network  Support EngineerSupport office applications.Trouble shot bugs in .NET codeCreated SQL scripts for trouble shooting and reporting.Network and Internet support.March 2008  June 2010Fieldglass  Software Support EngineerTrouble shoot/find root cause of reported software problems.Identify errors in Java code and XML files.Worked with development team to fix issues.Test development fixes with QA team in test environment before deploying to production.Supported real-time and historical reporting services.Updated/fixed data by creating SQL scripts.Identify and implement solutions to address clients needs.Create SQL scripts to make broad data updates for clients.June 2005  March 2007Lucent Technologies  Knowledge Management/TechnicalSupportCreated and edited Crystal reports.Created and updated SQL queries.Created and updated scripts needed to address technical problems.Created work flow diagrams.Trouble shot hardware and software problems.Installed applications.Created NT and e-mail accounts using Active Directory.Trouble shot network, remote access and database connections.Trained new employees.January 2005  June 2005Aids Foundation  Networking/Database InternshipSuccessfully performed database maintenance.Created and ran SQL queries.Network and desktop support.DePaul University, Chicago, ILMasters degree in Business Information Systems, anticipated 2018Design and Engineering.Database design and programming.DePaul University, Chicago, IL, June 2005Bachelors degree in Computer ScienceStudied programming, hardware and applications.Windows Server, IIS, Web ServicesASP.net, Java, SQL, Oracle, SAP, C#, VB.Excel, Access, Crystal Reporting, Visio, SharePoint.Microsoft Certified Professional, January 2001Certified Help Desk Professional, March 2002