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PHONE NUMBER AVAILABLEEMAIL AVAILABLEmailto:EMAIL AVAILABLEmailto:EMAIL AVAILABLEQUALIFICATIONS SUMMARYCommunications Skills: Excellent written and verbal skills. Proficient with various forms of electronic commutation such as email and chat.Efficiency and Time Management: Complete board notes before the deadline.Research: Experience in researching information.Experienced with Microsoft Word, Excel and Outlook for invoices and communications.PROFESSIONAL EXPERIENCEGRACE VIRTUAL SYSTEMSIndependent Contractor September 2016 to PresentConfer with customers by telephone and email to provide assistance with purchases, tracking packages for a leading business supply company.Handle customer inquiries and calm angry customers.Interface daily with internal partners in accounting, warehouse facilities, and technical support.HOUSTON COUNTY BUILDING INSPECTIONS/PLANNING & ZONINGPermit Clerk March 18, 1999 to August 4, 2006Conferred with customers by telephone, email, or in person to provide information about zoning, ordinances, and obtaining permits.Updated county zoning maps.Routed telephone calls to proper personnel.Assisted Planning/Zoning Administrator with zoning meetings.Researched and verified contractors credentials.Entered inspection data into the computer.Complied files for permit and inspection data.Scheduled appointments for inspection.HOUSTON COUNTY TAX/TAG OFFICETag Clerk, November 3, 1997 to March 17, 1999Conferred with customers in person to provide information in obtaining tags and titles.Issued tags and titles.Collected tag and title fees.EDUCATIONAmerican Intercontinental University Schaumburg, ILAssociates in Business Administration, May 2005Middle Georgia Technical College, May 2003 Warner Robins, GAComputer Specialist |