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Title Manager Customer Service
Target Location US-MN-Minneapolis
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYExperience with Networking Fundamentals of OSPF, LAN, VLAN Trunk, Spanning Tree, Port Channeling, HSRP, TCP/IP, Cabling, ACL, DHCP, DNS, FTP, Routers, Switches, NAT, VPN, 802.11a/b/g/n/ac, VMware, EIGRP, AD, RIP, FTP, Linux, Scanner, UNIX shell scripting.Experience with installing, configuring, and troubleshooting Windows Server 2007/2008/2012/2016/2019Experience with technical support, including PC, laptop, and/or tablet computer hardwareOBJECTIVELooking for an Entry Level IT Network Technician that will allow me to provide exceptional customer services, explore career options in IT field and apply my IT support expertise along with my great problem-solving skills at any Tech Company, and gain a lot of experience in the coming future. I want to gather knowledge more about Network development, installation, troubleshooting, design and upgrade networks, operations and maintenance; Routers, Switches, Firewalls and Load balancers.TECHNICAL SKILLSOperating Systems: Windows Server 2003/2008/2012/2016/2019, MAC OSX, Windows 7/8/10, Linux (Fedora, CentOS, Ubuntu), VMwareCCNA or Cisco Network Configuration and Deployment, including TCP/IP, Cabling, ACL, DHCP, DNS, VPN, 802.11a/b/g/n/ac, and ADInstalling and troubleshooting Window and Linux Operating Systems, Microsoft Office 2007/2010/2016/2019Network Management, Networking, PC Support, Printers, Protocols, RIP, Routers, Routing.Installing RAM, Video Card, hard drive/SSD, etc.CERTIFICATIONCCNP Route (FA-17-2031-90-TP) 12/14/2017CCNA Routing & Switching (SP-18-2032-90-TP) 05/09/2018CCNA Routing and Switching: Introduction to Networks 12/13/2016Introduction to IoT (SP-18-2049-01-IOT) 02/14/2018EXPERIENCEIT Deployment Technician, SJ Computers LLC, Eagan, MN Jan  present 2019Deploy Windows 7/8/10, including configure BIOS and install WindowsBuild the PC and fix the issue if any issues with PC hardware that arise during the deployment phaseInstall and replace processor, RAM, Video card, Hard Drive and / or Solid-State DriveCheck and verify the computer issues with correct manufacturer and model, processor, RAM, Video card, Hard Drive and / or Solid-State Drive as listed on the order / invoiceIT Network Capstone Project, Century College, White Beer Lake, MN Jan  April 2018Designed, installed, troubleshot, and upgraded networks while utilizing servers, firewalls, switches, and routersDeployed, configured, connected & scaled networks including TCP/IP, ACL, DHCP, DNS, VPN, OSPF, LAN, VLAN TrunkMaintenance of router and switch installation, updated and changed configurations depending on project requirementsCreated and managed user accounts using Active Directory along with implementing group policies and security updatesConfigured network security appliances that protect users and systems from malicious attack.Warehouse Associate, AMAZON, Shakopee, MN 11/2017-12/2018Received product using frequency scanners and picked items from racks and handled packagesHelped company attain the highest customer service ratings over 100%Contributed to an 10% sales increase in 2018 by improving sales-tracking methodsVOLUNTEERFood Distribution Assistant, second harvest and valley outreach, Saint Paul, MN. 12/2016 - CurrentResponse to questions and concerns about servicesListen to complaints and answer questionsTranslate English to Hmong, Lao, ThaiChurch assistant, Saint Paul, MN. 01/2015 -12/2016HONOR AND ACCOMPLISHMENTSDeveloped a LAN and created 150+ users across 3 remote locations to launch an IT Project to support company operation 2018IT Faculty Scholarship 2015, 2016 & 2017Won Student United Fellowship Program, Metropolitan State University 12/2016Won Award at High School Science Math 05/2005EDUCATIONCurrently Enrolled B.A.Sc. in Information Technology, Network Technician, University of Minnesota, MNA.A.Sc. in Information Technology, Networking Specialist Track, Century College, MN 12/2018REFERENCEToby Odegard Area ManagerAmazon MSP1 Shakopee, MNC: PHONE NUMBER AVAILABLEE: EMAIL AVAILABLEConnie PetersenSocial ServicesSaint Paul, MNPHONE NUMBER AVAILABLEEMAIL AVAILABLEJoe KeithBusiness Development ManagerSJ Computers LLC2817 Eagandale BlvdEagan, MN 55121Cell : PHONE NUMBER AVAILABLEOffice: PHONE NUMBER AVAILABLEhttp://www.sjcomputersmn.com/

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