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Candidate's Name
Street Address  Remington Park Drive,Houston, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo secure a position as an Administrative Assistant within an organization where I can utilize my skills and strive for advancement within a company CAREER SUMMARYNearly sixteen years of results-driven performance. Ten years experience in Customer Service, Problem Resolution, Customer Needs Analysis, Data Processing and Logistics. Seven years of Vendor Relations, Class Room Instruction, Quality Assurance, Student Development and Medical Billing and Claims experience with an emphasis on superior service delivery. CRITICAL SKILLSCustomer Relations Microsoft Office (Word, Excel) Problem Resolution Data Entry PBX Switchboard Medical CodingHuman Resource (8 years) File Clerk (12 years)EMPLOYMENT HISTORYOrion Real Estate Services 11/11-PresentLeasing Agent, Houston, Texas Streamline processes to improve occupancy rates and tenant retention Work as the Housing Authority inspection lead Evaluate credit and background checks, show and lease apartments to tenants The Lynd Group 05/11-10/11Leasing Agent, Houston, Texas Conduct credit and background checks, show and lease apartments to tenants Work with individuals with the Section 8 Housing and Fair Housing Programs Triumph Healthcare 09/10-04/11Medical Records, Houston, Texas Retrieve patient medical records for physicians, technicians, or other medical personnel. Compile and maintain patients medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts. Dresser Oil and Gas 12/09-08/10Front Desk/Human Resources, Houston, Texas Performed day-to-day administrative tasks such as maintaining information files and processing paperwork Made appointments for new hires, explain company personnel policies, benefits, and procedures to employees or job applicants.Coventry Health CareBenefits Specialist/Temp Agency, Houston, Texas Handled 15-45 calls per day through Navigator and IDX for consumer inquiries to increase quality assurance. Counseled members regarding benefits such as PFFS/Medicare to obtain optimal customer satisfaction and reduce repeat callers. Submitted providers and members claims and reimbursements for expediency of paymentDalsey, Hillblom & Lynn (DHL) 11/05-12/09Customer Service Representative/Research Specialist, Houston, Texas Research, resolve and file customer issues and complaints Track and monitor domestic and international customer shipments International customer service; sometimes through interpreters or 3rd party calls Asurion 10/98-02/05Vendor Payables Consultant/Team Leader, Houston, Texas Responsible for payments to Vendors Interfaced with Vendor Relations problem resolution Dispatched & Receive Incoming Calls Provided verification and assistance Responsible for assisting new employees on the call center floor EDUCATIONLouisiana Tech University, Ruston, LABachelor of Arts, Computer Science