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PHONE NUMBER AVAILABLE EMAIL AVAILABLEMediatorParalegal Litigation Support RecruiterAccomplished Litigation Support Supervisor and Mediator with a passion for producing results and a drive to succeed in highly competitive situations. Top ranked, sought after professional with expert communication, interpersonal, and instructional skills. Forges strong relationships with internal and external colleagues across complex organizations. Determined to help companies reach their goals and gain a competitive advantage in the marketplace. Adept at facilitating, planning and managing resources and developing key performance indicators.Attention to DetailTraining Program DeliveryTraining Manual DevelopmentMediatorNegotiation & CommunicationAssessments & EvaluationsPerformance ImprovementProductivity EnhancementMentoring & CoachingProfessional ExperienceRobert Half Legal, Chicago, IL November 2018 PresentParalegal Document ReviewerReview documents for applicable content.Identify documents for review.Provided Quality Control on the content and creation of the database.eTERA Consulting., Chicago, IL October 2018 PresentParalegal Document ReviewerReview documents for applicable content.Identify documents for review.BULMEN CONSULTANT GROUP, INC., Chicago, IL September 2017 October 2017Intern Human ResourcesProcess applications from on-line site.Qualify applicants by reading resumes and phone interviews.Interview candidates.Assist with onboarding new employees.HOUGHTON MIFFLIN HARCOURT, Geneva, IL September 2004 June 2017Account Executive (February 2013 June 2017)Developed and presented client webinars on program components and objectives, exceeding sales goals by 130%.Fostered and maintained solid relationships, regularly achieving and surpassing sales objectives within assigned territory while developing trust.Collaborated with customers and Field Account Executives to achieve overall personal territory and team quotas.Sales Associate (September 2004 January 2013), Evanston, ILFurnished quality service by responding to emails or telephone calls in a timely manner.Provided sales assistance to account executives on best practices in relationship management, solution-selling and deal closure best practices.Oversaw the Advanced Placement Summer Institute (APSI) program.Coordinated delivery of materials to 1,200+ institutes across the United States, realizing a 20% cost savings.MARKET ADVANTAGE, Chicago, IL August 2002 January 2004Trainer, Assistant SupervisorCreated training manual and implemented a training strategy to teach legacy and new employees a new data entry program, and categories of each market.Assisted team supervisor with daily supervision of the team, addressing any questions or concerns.Updated company evaluation forms, streamlining the process to be more comprehensive.UNISCRIBE PROFESSIONAL SERVICES, INC., Pittsburgh, PA 1993-2001Indexing and Data Entry Supervisor, Litigation Support SpecialistManaged teams as large as 30 employees.Interviewed prospective employees.Gave clear instructions and weekly feedback on quality and production.Explain proper procedures for coding and indexing documents.Developed training curriculum and training manual for the indexing process.Collaborated with programmers to ensure that the new proprietary software was user friendly.Assigned off shore, in the Philippines, to oversee work of contractors and perform quality assurance.Education & CredentialsMasters of Art Degree, Conflict & Mediation, Roosevelt University, Chicago, IL, 2018Bachelors Degree, Paralegal Studies, Roosevelt University, Chicago, IL, 2013Certified Mediator, Center for Conflict Resolution of Chicago, Chicago, IL, 2018Train the Trainer, American Management Association, Chicago, IL, 2017Certified Paralegal by the American Bar Association, Chicago, IL, 2013 |
