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Union, SC Street Address
Contact: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE VETERAN PROFESSIONAL - STRATEGIC LEADERSHIP ~ EMPLOYEE RELATIONS ~ PROCESS ENHANCEMENT| | | ||AREAS OF EXCELLENCE | |Highly experienced and talented Human Resource leader, ||Legal Issues & Compliance | |and Training Specialist with 10+ years of experience ||(ADA, | |managing, organizing, developing, staffing packages, ||EEO, FMLA, FLSA) | |benefits coordination, retention, and acquisition of new||HRMS Database | |talents. ||Administration | |Accomplished and highly experienced in process ||Employee Training & | |improvement, administrative service, and human resource ||Development | |management. ||Labor & Employee | |Proven ability in following and developing processes as ||Engagement | |required in the job. Have a well-honed communication ||Program & Event Management| |skill and ability to work well in a team to build and || | |enhance employees' performance. ||Process Enhancement | |Accountability, conflict management, self-management, ||Material Management | |customer service, decision-making, leadership skill, and||Negotiation / Coordination| |the ability to work in a fast-paced environment. Skilled|| | |on training and supervising staff management, develop, ||Vendor Relations | |plan, and implement short and long-term goals for the ||HR Policy & Procedures | |employees. ||Strategic Leadership | |Possess unconventional analytical skills used to ||Customer Relations | |evaluate such scenarios that may need Human Resource ||Employee Relations | |intervention. ||Employee Counseling | | ||Mediation/ Dispute | |FEATHER IN THE CAP ||Resolution | |Successfully recovered $100,000.00 in state supported ||Disciplinary Procedures | |training reimbursement funding for Samsung Electronics ||Benefit Coordination | |Home Appliances of America. ||Sourcing | |Analyzes employee relations trends and propose methods ||Recruitment | |to improve while preserving policies, processes and ||New Hire Orientation & | |values of the organization. ||Onboarding | |Collaborates with other HR leaders to address complex ||Contract Management | |grievances, such as harassment, discrimination, and ||OFCCP Compliance | |employment regulations to reduce legal risks and ensure ||Applicant Tracking | |regulatory compliance. ||Social Media | |Design and implement all training programs for new ||Communications | |hires, current employees and staffing agency personnel, ||Conflict Management | |including comprehensive safety, timekeeping and || | |workplace conduct orientations, as well as required || | |certification modules for highly skilled employees and || | |regulated drivers. || | |Design, develop, and facilitate learning for associates || | |to acquire competencies, knowledge, and skills. || | |Works as a project manager for learning and development || | |practices, projects, and vendor relationships to define || | |development needs, build solutions, and measure learning|| | |effectiveness. | PROFESSIONAL EXPERIENCEHR- Employee Relations- Samsung Electronics Home Appliances of America Newberry, SC12/2017 - PresentServes as the key problem solver in addressing and alleviating humanresources matters within the organization. Collaborates directly with otherstrategic leaders to provide direct support to employees regarding onemployee relation issues. Provides consulting regarding disciplinaryactions step by step, up to terminations in compliance with companystandards.Career Highlights:. Conducts internal investigations regarding employee complaints and determines proper actions regarding the discrepancy.. Cultivates a culture of trust among employees and leadership team by explaining the company's policies and procedures to ensure positivity, transparency, and fairness.. Contribute and support other human resource functions including benefit administration, organizational policies and practices, performance management, talent acquisition, and safety.HR- Learning and Development- Samsung Electronics Home Appliances ofAmerica Newberry, SC10/2017 - 06/2018Served as a high impact strategic leader for developing and implementinglong-term vision for employee development. Designed and created multiplelearning solutions in collaboration with Global HR Learning and DevelopmentTeams to recruit and onboard quality talent. Utilizes analytical tools toperform in-depth needs analysis with key business stakeholders and subjectmatter experts. Developed, and executing onboarding strategy with decisionmakers to ensure a successful candidate search within the identified timeframes.Career Highlights:. Increased overall operational productivity and quality by ensuring projects meet requirements for desired results.. Negotiate candidate salaries, benefits and allowances within proposal budget to internal and external applicants.. Facilitate sending of offer letters, onboarding, new hire orientation, and database update for new employees.Training Manager- Tietex International Spartanburg, SC7/2016 - 9/2017Responsible for leading and conducting in-class seminars, written teachingmodules, and administered the company's online e-learning application.Provided direct guidance to management through processing drafts anddistributing written department instructions and manuals. Designed,implemented a tailored database to maintain accurate and complete recordsof all employee training to track effectiveness of various programs.Career Highlights:. Proactively addressed and resolved employee concerns during training sessions, emphasizing an open-door policy and the importance of strong, impactful employee relations standards.. Maintained and monitored employee communication boards and use independent judgment to escalate concerns.. Solved temporary staff issues by collaborating with vendors to assign proper talent to new assignments and transfers.Documentation/Product Release Specialist and Site Internal Auditor05/2000 - 09/2014Member of the team tasked with a company-wide initiative to align paperdocumentation with a new electronic document management system.Strategically performed a variety of regulatory and third-party audits,including by the FDA and other state and federal agencies. Developed expert-level knowledge of the Agile system, monitored system integrity, andmanaged uploads to ensure quality and accuracy in compliance with all stateand federal regulations.Career Highlights: . Investigated customer complaints, drafted product incident reports, and coordinated remediation activities.. Issued, tracked, and processed exception documentation regarding nonconforming events, product holds, procedural deviations, and preventative actions. . Coordinated quality assurance inspections utilizing acceptable quality limits sampling processes.Call Center Coach/Guest Services and Social Media Representative- DisneyJonesville, SC09/2008 - 07/2011Functioned and led as a coach and leader for heading call centeroperations, managing high incoming call volumes, and addressing salesinquiries and complaints. Maximized customer engagement by regularlymonitoring and communicating to public comments on company's social mediaposts. Reached achievable solutions to various guest issues, offeringfinancial and/or merchandise incentives to remedy concerns and increasesatisfaction levels.Career Highlights:. Designed individualized packages for clients based on thorough knowledge of current corporate packages and product offerings.. Conducted targeted follow ups to evaluate solution success by carefully tracking responses to clients and providing feedback as needed.. Addressed challenging client matters by training and mentoring junior staff in best practices. ACADEMIC CREDENTIALS < Bachelor of Science in Human Resource Management (Minor in Business Administration), 2015 LIMESTONE COLLEGE, Gaffney, SC < Associate of Applied Sciences in Business Management, 2007 SPARTANBURG COMMUNITY COLLEGE, Spartanburg, SC TECHNICIAL PROFICIENCIES < Proficient in Microsoft Word, Excel, Visio, Outlook, Agile PLM, Knox Portal, Oracle, ID Systems, Moodle Learning Software, and Cornerstone Learning Management Systems |
