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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEWork authorization: CitizenIndustrious IT Analyst with experience in Airlines domain. Experience in leading teams to meet and surpass the financial/customer experience goals of the organizations and working on time-sensitive projects. Passionate about learning new tools and improving processes. Organized and diligent, with excellent written, oral and interpersonal communication skillsEXPERIENCEJUNE 2016  DECEMBER 2018SENIOR BUSINESS/QUALITY ANALYST, AMERICAN AIRLINES, FORT WORTHWorking as a key member of the AACoRN team which supports the applications and websites that the Reservation agents use to manage the travel of various passengers or businesses that use the airlines. Have handled multiple big rock projects which resulted in the enhancement of the travel experience of the customers while increasing revenue for the company. Development of comprehensive testing processes that are currently used by a team of 50 members on hundreds of test cases imported from Excel to HPQC-ALM- a QA and testing automation tool Managed Defect Tracking processes, which included prioritizing and assigning and verifying bug fixes, as well as documenting the results Implemented the tools such as HPQC-ALM and trained onsite/offshore teams to maximize the usage of tools, thereby making Defect Tracking processes seamless Designed and reviewed various documents including the Business requirements document (BRD), Use case specifications using UML diagrams, User requirement specification (URS) and User acceptance testing documents (UAT) Coordinated closely with the Product Owners, External Consultants and the Analysts to assist in authoring a high-end Taxonomy document which laid out all the functions of the application in its entiretyTools used: HPQC-ALM, JIRA, Internet Explorer, SQL, Microsoft Suite, SABRE, Rally, VisioSKILLSExperience in full Software Development Lifecycle (SDLC)MS SQL ServerUAT/ Regression/ Functional TestingJIRAMS VISIOHPQC-ALMRALLYGap AnalysisStrong SCRUM and AGILE knowledgeProcess mappingRisk assessmentSharePointEDUCATIONJULY 2002Masters in Computers Applications (MCA), Patna, India