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Title Customer Service Engineer
Target Location US-MA-Worcester
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Candidate's Name , Jr.Street Address  Vincent AveWorcester, MA Street Address
Home: PHONE NUMBER AVAILABLECell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEPROFESSIONAL OBJECTIVETo obtain an opportunity as a Sr. Systems Administrator where skills acquired from years of experience will be utilized. Pursuing Master in Computer Science at Fitchburg State University.EDUCATIONBachelor of Science in Mathematics with less emphasis in Economic, University of Liberia. Pursuing master in Computer Science at Fitchburg State University.Graduated, Xintra Technical Institute, Lowell, MA.A+ Certified Professional. (A+)Network+ Certified Professional (Network +)Microsoft Certified Professional (MCP)Microsoft Certified Systems Administrator (MCSA)Dell Certified Systems Engineer (DCSE)Microsoft Certified Systems Engineer (MCSE) / ID#: 2904921VMware Certified Professional Data Center (VCP 5 & VCP 6) ID#VMW-00666183Q-00342408Relevant courses: MS Office, Windows (9x, 2000, XP, 2003) Professional & Server, Network+, Linux. SolarWinds,AREAS OF SPECIALIZATIONExpertise in configuring Windows 2000-2016 server TCP/IP, Active Directory, DNS DHCP Servers.EMC Avamar / IDPAIn-depth knowledge regarding the implementation of High Availability technologies, backup solutions and Disaster Recovery measures and/or In-depth knowledge of EMC Replication Manager and RecoverPoint.Printer diagnosis and problem solving skills.Building, installing and configuration of servers.Administration of Mail accounts with MS Exchange Server.Configuration of mail accounts with MS Outlook.Installation of hubs, switches and other peripherals.Excellent hardware/software troubleshooting/problem-solving skills.Knowledge of EMC Networker, Avamar, Data Domain or a similar data de-duplication technologyProficient in staging new systems and adding on new hardware.Experience in monitoring network performance & trouble-shooting network connectivity issues.Microsoft Products (Server and Client Operating Systems, SQL Server DB Management, Office, etc).In-depth knowledge regarding the implementation of High Availability (HA) clustering technologies, backup solutions and Disaster Recovery measures.Excellent teamwork skills.Experience in Integrating VMware with Avamar for Virtual Machine backups.Proficient in installing, configuring and administering Avamar 5.x and above.Upgraded backup agent and plugins on multiple backup clients for maintaining supports on all softwareEMC (Unisphere, Unity, VNX, and Data Domain)Excellent analytical, troubleshooting, and technical communication skillsData ManagementA solid understanding of TCP/IP network concepts and network trouble-shootingNetwork and Systems EngineeringProficient in the design, deployment, configuration, optimization, and troubleshooting of VMware technologies including vCenter Server, ESXi, ESX, Distributed Resource Scheduler (DRS), vMotion, High Availability (HA), Distributed Power Management (DPM), Fault Tolerance (FT), PowerCLI, virtual networking, VMware Update Manager (VUM), physical to virtual migrations, SRM, vSAN, NSX, vRealize, Storage DRS, Storage vMotion, vCenter Orchestrator, and VMware Workstation.Storage: EMC & Sun StorageTek SAN (Unisphere, Centerra, Celerra, VNX/ Clariion,)Experience and ability to support the Customers existing EMC data protection products: EMC Networker, Avamar, DataDomain, and Data Protection Advisor..SAN (storage area networks) and NAS (Network attached storage).Installation of Barracuda Web Filter, F5 and Cisco Pix FirewallOPERATING SYSTEMSMS Windows NT Server 4.0, Windows NT Workstation 4.0, Windows 98, Windows 2000, Windows 2003-2016,Windows XP, NetWare 4.11, DOS, MS Exchange 2007, Linux, VMware ESX, Mac OSXAPPLICATIONSMS Office 97/2000/XP, 2007, MS Outlook, SMS, MOM,SQL, MS SharePoint, pcAnywhere, Symantec Ghost etc.SPECIAL SKILLSExcellent interpersonal and organizational skills.Excellent in customer service skills, organizational skills and effective communication skills.Excellent communicator, verbal and written.Capable of handling multiple tasks.Reliable and a quick learner.Able to work well within a team environment.Able to work well and learn new skills in a fast paced, rapidly changing technical environment.Ability to manage multiple priorities while demonstrating and maintaining an unwavering commitment to excellent customer service.Superior verbal, written, interpersonal, and public relations skills.Proven experience and success working effectively with people at all levels of an organization.PROFESSIONAL EXPERIENCEPerspecta/ HPJune 2014-Present (Contract)Senior Systems AdministratorAdminister Microsoft Windows Servers (Active Directory), Microsoft Workstations, and Citrix Network for users.Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN).Assist the Customer with improving management of IT operations such as email, backup, recovery and archival processes; and support of databases and file systems with proven best practices.Monitor performance and troubleshoot problem areas as needed; ensure integrity of connectivity and optimization of sites and systems; provide DPS performance statistics and reports.Demonstrated planning, designing, and deploying competencies with Dell EMC Data Domain, Avamar, Networker and RecoverPoint disaster recovery solutions.Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.Management integrated ESX server, create a new storage space, creation of VMFS data store, Configuration networking for the virtual machines.Creation and Deployment of Virtual Machines in datacenter, setup of their VLAN/Port-group on DVS.Performing Snapshots, Cloning, Migration VMware convertor, Virtual Infrastructure clientManaging the VM infrastructure (vMotion, DRS, HA, Virtual Center Server, VM Converter).Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V, SRS and Troubleshooting.Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.Planning, configuration, maintenance and administration SolarWinds, F5, Blue Coat, Riverbed, and Proof Point.Perform server monitoring for all servers associated with the backup infrastructure to insure system operations and security standards. Monitor system logs to report problems and produce periodic reports.Configuration, management and Troubleshooting Microsoft Physical and Virtual Clusters and NLBSServer Security to include maintaining most current OS MS patches, Symantec Antivirus and OS HardeningEllucian Inc.December 2012  June 2014 (Full Time)Systems AdministratorOnsite VMware Administrator and Windows Administrator - Provide Technical support services.Planning, managing and Installation VMware ESX 4.0/5.1 servers, Installation and configuration of virtual center database and installation of VMware infrastructure virtual machine.Management integrated ESX server, create a new storage space, creation of VMFS data store, Configuration networking for the virtual machines.Creation and Deployment of Virtual Machines in datacenter, setup of their VLAN/Port-group on DVS.Performing Snapshots, Cloning, Migration VMware convertor, Virtual Infrastructure clientManaging the VM infrastructure (vMotion, DRS, HA, Virtual Center Server, VM Converter).Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V, SRS and Troubleshooting.Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.Planning, configuration, maintenance and administration of Windows Server Systems.Configuration, management and Troubleshooting Microsoft Physical and Virtual Clusters and NLBSServer Security to include maintaining most current OS MS patches, Symantec Antivirus and OS HardeningPlan and schedule OS upgrades & firmware upgradesManage Microsoft Exchange 2010, Office 365, Windows Azure, SQL 2008 r2/2012 servers.Managing Windows 2003/2008/Windows 2012 Cluster Servers For file and database, connected via Storage Area Network.Supporting Windows environment (Active Directory, Exchange, Office, XP, Vista, Windows 7, Server 2003/2008 R2/2012)Health Checkup of all the Production Servers, monitoring whats up alerts on a routine basisHardening of Servers to ensure proper security measures are implementedInstallation & configuration Of Dell Equallogic SAN PS4100, Network load balancing, and network redundancy (Data Replication on remote site).Using SCCM and remote tools, deployed and managed all the collections packages, created new ones, deleted old ones, set new boundaries for new sites and tested the packages for all Becker College machines.Manage and Administrator backup Technologies ( VMPRO, Symantec Backup Exec 2012)Configured and manage Backup Hardware ( Quantum DXi 4600, Quantum Scalar I80 Tape library)Regulated and documented all the Becker College applications that went out to users to make sure they were properly installed on the machineTroubleshoot and repaired all failed applications pushes via SCCM and tools that we have.Application Packaging and deploymentSCCM used for deploying Windows 7 imagesGroup Policy configuration and troubleshooting.Medtronic Inc.May 2009  December 2012 (Desktop / Network Support Engineer  part time)Install new computer equipment replacing old computer equipmentBuild and troubleshoot desktop machines with dual monitor capability for a new employersCreate Images for machines using Symantec Ghost.Troubleshoot and repair laptop and desktop computersImage desktop machines that were built or repaired with newly created imagesHandle help desk tickets for internal users issues.Installing servers and printers.Stratify Inc  Iron Mountain Acquired CompanyJuly 2008  April 2009 (Systems Administrator  part time)Systems AdministratorAdminister Microsoft Windows Servers (Active Directory), Microsoft Workstations, and Citrix Network for users.Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN).Set up offsite users to work virtually.Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.Responsible for VOIP hardware and software packages.WaveMark, Inc.January 2008 to June 2008, Operations Field Engineer SupportImplementation of hospital installations and support to hospital services and operations.Perform field installations of smart cabinets in the hospitals, actual install of hardware and software in the hospital environment.Setup the devices in the network and monitor all devices to ensure 99.9% up time.Monitor and triage cabinet issues remotely from headquarters and resolve problems quickly and efficiently.Assist with field rollout of software releases by testing out released software.IBM Global TechnologyMay 2006 to November 2007, Systems Support Analyst/Systems AdministratorProvide support of technical help desk tickets assigned to the team.Troubleshoot and resolve a wide range of application, Installation configuration and other technical issues.Provided break-fix services to Businesses.Performed troubleshooting and resolved Software issues.Provided software support to Businesses.Monitored network performance.Created new user accounts and issued rights.Documented all new/old systems configurations for inventory.Installed CAT 5 cables and configured IP addresses.Migrate Data (Backup and Restore)Diagnose and resolve network connectivity issues, including IP configuration, etc.Installed and Configured POS.Computer Operator.Perform troubleshooting and resolve hardware issues.Documented all new/old systems configurations for inventory.Server and Cisco Routers Setup for business: ( Kohls Department Store, northeaster US, Ford Motor, BMW, Gaps Store, etc.)Team Lead on Refresh and Deployment: (ING, Morgan Stanley, Merrill Lynch ACE Insurance, etc.)Re image and configure PC. (Amtrak, Avaya etc.)BancTec Computer and Network ServicesSeptember 2001 to February 2006, Desktop Support Specialist/Help Desk TechnicianProvide break-fix services to end-users.Install and configure hardware and peripherals.Perform troubleshooting and resolve hardware issues.Migrate Data (Backup/Restore) on both Mac and PcProvide Dell Warranty hardware and software break-fix for businessesProvide HP Warranty hardware and software break-fix for businessesProvide hardware support on Apple.3-D Microsystems, Inc., Bellingham, MA04/2000 to 03/2001, Network Administrator/Desktop Support SpecialistMember Roll-Out TeamProvided break-fix services to end-users.Performed troubleshooting and resolved hardware issues.Installed and configured hardware and peripherals.Provided hardware and software support to end-users.Monitored network performance.Created new user accounts and issued rights.Documented all new/old systems configurations for inventory.Installed CAT 5 cables and configured IP addresses.Rolled out PC and laptops in an enterprise environment.REFERENCEAvailable Upon Request.

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